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We are looking for an experienced and dedicated Software / Automation Engineer to join the Firmware Regression & Automation team. In this role, you will be responsible for monitoring and maintaining the stability of the Firmware regression cycle, creating tools and automations, assigning and prioritizing bugs, and serving as the final gatekeeper before Firmware releases. The Firmware team drives the development of cutting-edge networking technology to meet the quality demands of industry-leading customers. You will collaborate closely with our networking NIC Firmware team, gaining a deep understanding of our products and technologies.

What you will be doing:
Oversee the regression cycle, involving substantial hands-on work in automating flows, generating reports, identifying and debugging issues, and thoroughly documenting quality bugs. Collaborate closely with Firmaware release teams to ensure high-quality delivery.
Take ownership of the regression infrastructure and test stability. Develop automation and tools to ensure top-tier system stability and efficiency.
Generate reports and present regression status updates. Identify degradations between Firmware versions. And take ownership of the regression automation infrastructure and tools.
Develop a top-level understanding of the test flows to effectively assign quality bugs, perform basic troubleshooting and fixes, and apply high-quality patches.
Fully understand the requirements, Firmware flows, and processes to effectively support the automated regression solution.
Collaborate with the release teams to present the version status, highlight newly introduced issues, and explain their implications.

We are a global leader in hybrid cloud security. We bring a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. Our Customer Onboarding Managers (COM) are the face of us to our new customers, during their onboarding phase; they play a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the Cyber platform quickly and effectively, setting them up for long-term success.
Responsibilities:
* Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
* Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
* Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS. solutions to align with their business needs, providing technical expertise and recommendations.
* Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
* Educate and enable customers on our products and best practices, drive the onboarding to deliver fast time to value.
* Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
* Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
* Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
* Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
* Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.