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DRS RADA Technologies , a leading defense company developing and manufacturing life-saving radar systems, is seeking an Complaints & RMA Engineer for its Beit She’an manufacturing facility. The Customer Complaints & RMA Engineer is responsible for the engineering aspects of customer complaints and Returned Material Authorization (RMA) processes. The role involves conducting failure Analysis, performing root cause analysis, leading corrective and preventive actions, and driving continuous improvement of product quality and reliability. The position requires close collaboration with cross-functional teams and customers worldwide to ensure professional, rapid, and effective resolution of quality issues. Responsibilities
* Conduct failure investigations for products returned through RMA processes and customer complaints.
* Analyze product failures using engineering tools and methodologies to identify root causes (Root Cause Analysis).
* Define and lead Corrective and Preventive Actions (CAPA) in collaboration with Engineering, Manufacturing, Quality, and Purchasing teams.
* Prepare detailed failure analysis reports, document findings, and present conclusions to relevant stakeholders.
* Provide engineering ownership of customer complaint investigations through to technical closure.
* Communicate with customers in Israel and internationally, presenting investigation results and providing technical recommendations.
* Support NCR, MRB, and quality investigation processes as required.
* Analyze recurring failure trends and lead initiatives to improve product quality and reliability.
* Coordinate with testing laboratories, suppliers, and subcontractors to perform testing and validate findings.
* Participate in internal and external quality audits as required.
* Ensure compliance with company procedures, quality standards, and applicable regulatory requirements.