לוח משרות דרושים בהרצליה

We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers. We are always there to protect our customers' data in every hardware/software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach. This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
Responsibilities:

* Initiate and manage all on-site customer activities - logistically and operationally
* Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
* Provide initial assistance to incoming phone calls and email queries related to our product
* Maintain and constantly improve an internal knowledge base and workflows

As a Tier 3 Support Lead, you will serve as the central point for investigating and resolving complex technical issues raised by teams across the company, primarily from Customer Success. You will collaborate closely with senior developers, product managers, security experts, and other stakeholders to analyze data, identify root causes, and implement effective solutions. In this role, you will lead the Tier 3 support function, defining and continuously improving processes, setting best practices, and ensuring effective collaboration with US-based client-facing teams to deliver timely, high-quality resolutions and an exceptional customer experience.

RESPONSIBILITIES

Investigate complex technical issues using analytical tools, system logs, databases, and other monitoring systems to identify root causes and resolutions.
Collaborate with developers and product managers to define bugs, clarify change requests, and ensure accurate documentation and prioritization.
Manage issue tracking and ensure each case is assigned to product versions in accordance with defined SLAs.
Communicate effectively with various internal teams to provide updates on issues, resolutions, and expected timelines.
Work closely with US-based client-facing teams to support VIP customers, handle escalations, and deliver high-quality technical investigations.
Own Tier 3 support processes, continuously monitor performance, and drive improvements to increase efficiency and quality.

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for an Assistant Controller to join our Revenue group. What will you be doing?
* Accountant who will ensure revenue transactions are accurately recorded in accordance with US GAAP.
* Work with the sales, legal and sales operations group on any revenue recognition issues
* Manage and ensure accurate and timely quarterly accounting close of revenue related accounts and accounts receivable.
* Control all incentive plans offered to the company customers.
* Review client contracts and determine the proper treatment of revenue recognition
* Design, manage and execute certain key revenue controls
* Create and document the Company’s revenue recognition policy for new products and services.
* Drive the development of the project plan to implement the new revenue recognition standards and monitor any other SEC and FASB developments related to revenue recognition.
* Implementation of the Group’s accounting policies related to revenue recognition at subsidiaries
* Submission and consolidation of subsidiary's monthly and quarterly reports.
* Work on ad hoc projects as assigned from time to time.

Country:
Israel

City:
Herzliya

As a SOC Analyst Tier 1, you will:
Work in shifts 247, including weekends and holidays
Proactively hunt and monitor cyber threats
Analyze raw data, traffic and TTPs to maintain a dynamic comprehensive threat model
Develop dashboard to handle security alerts and incidents
Work with forensic tools.

As a Low Level Developer, you will:
Play a central role in advancing the features and infrastructures of one of our security products
Lead features, end to end, from concept and design to production
Collaborate closely with multiple teams to analyze, develop and implement new workflows and features
Troubleshoot and debug complex flows
Find and implement creative solutions to technical challenges.

as a Full Stack Developer, you will:
Develop the next generation features of the main backend services of various Company products
Design and develop high-volume, low-latency and scalable product
Partner closely with product managers, project managers and architects to align technical execution with business goals
Own features from requirements through design, implementation, testing, deployment and production support
Write well-designed, testable (unit/integration/component testing), secured and efficient code.

As a Software Intern (Malshab), you will:
Take a central role in advancing the features and infrastructures of one of our core products
Collaborate closely with multiple teams to analyze, develop and implement new workflows and features
Troubleshoot and debug complex flows while finding and implementing creative solutions.

As a Security Researcher, you will:
Be a part of the OPSEC department which is in charge of research, design, development and enforcement of advanced OPSEC solutions
Be in charge of the operational security research of a cyber intelligence product
Conduct advanced analysis of operating system internals, including binary and architectural evaluation, security testing and exploit mitigation research
Define product requirements, alert mechanisms and working procedures.