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What Youll Do
* Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
* Build and nurture strong, trust-based relationships with enterprise customers.
* Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
* Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
* Collaborate across departments to deliver exceptional customer outcomes.
* Raise and escalate potential risks, ensuring swift resolution and customer retention.
* Continuously identify ways to add value and improve the Customer Experience.
Why Join Us?
* Work with some of the biggest names in tech to address critical Trust & Safety challenges.
* Be part of a supportive, mission-driven team that values integrity and innovation.
* Enjoy opportunities for growth and professional development in a cutting-edge field.
About us:
We are the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the worlds largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, we empower security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, we enable organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.
Hybrid:
Yes

We are looking for a B.A./M.A student in Organizational Consulting or Organizational Behavior to join our growing OD & Learning team as part time (50%) employee. In this role, you’ll work closely with the OD & Learning team and the global HR team, support various OD projects, and collaborate with managers and employees across the organization. You will have a direct impact on our employees' experience and development. We're looking for an innovative, creative and motivated student, who is passionate about organizational development, a collaborative team player eager to learn, contribute, and grow in a dynamic tech environment. What you’ll do: Create learning tools & content design Onboarding Hub, e-learning modules, short videos, toolkits, and learning assets, including using GenAI tools for content development. Build internal knowledge & communication tools: support HR portal pages, new-hire content, manager toolkits, and communications that promote development initiatives. Support OD & Learning programs: assist with needs assessments, onboarding, performance processes, compliance training, and other OD projects. Coordinate training operations: schedule sessions (virtual/in-person), manage logistics, track attendance, and maintain learning data.

Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.