Required Customer Service Remote (Part - Time)
A tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, weve grown to manage over 150 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in peoples lives.
This is a part-time remote customer role that involves managing communications at various stages to ensure timely and professional responses, proactive follow-up, and efficient issue resolution, thereby providing an exceptional customer experience to the residents of the buildings we manage.
Responsibilities:
Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries
Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building
Establish and maintain good rapport by using positive language and anticipating the needs of our Community members
Build sustainable relationships and engage our Community members by going the extra mile
Follow communication scripts when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need promptly
Coordinate the scheduling of appointments, including vendors, as necessary
Assist Account Management team in building and maintaining relationships
Meet personal, department, and, company KPIs/OKRs.
Requirements: Proficiency in English (reading, writing, comprehension, and speaking); additional language skills are a plus.
Customer service or hospitality experience
Able to work a flexible schedule including (Days, evenings, weekends & holidays)
Self-motivated, can maintain composure and stay focused under pressure
Great at problem-solving with a keen eye for details
Impeccably organized and able to improve processes
Stellar written and verbal communication skills
Flexibility with changing job duties and responsibilities
Excellent at time management and prioritizing tasks
Experienced with juggling multiple communication channels (inbound calls, chats, and emails)
Experience with, Zendesk, Google Suite, or related tools, as well as the ability to learn new systems and platforms
(16-32 hours per week /2-4 days)
Available to work a flexible schedule, that will be a mix:
Day shifts
Evening shifts
Weekends
Holiday shifts
Please ensure your availability aligns with these requirements before applying.
This position is open to all candidates.