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Required NOC- Student Position
As a Monitor Specialist, you will be responsible for:
Responding to events and various technical problems in real-time
Proactively identifying and mitigating potential issues before they become critical problems
Troubleshooting and investigating production issues in our services
Handling issues until resolution with Devops, DBA and R&D teams
Monitoring and liaising activities of the production environment, network, business transactions reports
Direct communication with worldwide partners.

Required Help Desk Specialist
As a Help Desk Specialist you will be responsible for:
Supporting users in multi-region environments & worldwide teams.
Managing users and permissions of cloud based products.
Mastering, deploying and supporting the latest technologies.
Onboarding and offboarding process.
Managing computers and peripheral equipment.

Required Customer Support Team Leader
Join our Technical Support Team as a Technical Tier 1 Team Leader and lead a team of support agents to deliver top-tier customer service in a fast-paced fintech environment.
As a Customer Support Team Leader you will be responsible for:
Lead, mentor, and manage a team of 15 T1 support agents, ensuring full coverage and high performance.
Define and implement processes, tools, and best practices to meet team KPIs and service SLAs.
Oversee daily support operations, prioritizing incoming issues and driving improvements.
Collaborate with R&D, Product, Escalation, and CS teams to ensure customer issues are resolved effectively.
Foster a high-performance culture, developing team members' skills and career growth.
Identify and address customer experience gaps based on data-driven insights.

Were Hiring! Application Support Specialist | Bar Technologies (Group)
Bar Technologies, part of the Group, is expanding and looking for an Application Support Specialist to join our team! As part of our support team, you will provide assistance for company systems to clients across the country.
Responsibilities:
Identifying customer needs, diagnosing technical issues, and assisting in finding and implementing solutions.
Providing one-on-one training and guidance.
Delivering professional customer support in various fields.
Collaborating closely with the development team.

EPR specializes in developing systems for welfare, billing, and accounting management for institutional clients and municipal authorities.
Managing an application support team of 8-10 employees.
Handling ongoing communication with business clients, troubleshooting issues, and improving service agreements.
Recruiting, onboarding, and training new employees while maintaining high-quality standards.
Monitoring response times and service quality to ensure efficiency and customer satisfaction.

We are looking for a highly experienced and visionary Senior Director to oversee our Cloud Production Operations and FinOps domains.
This role is pivotal in ensuring the reliability, scalability, and cost-effectiveness of our cloud-based infrastructure. You will lead a global team, including existing managers for each domain, and collaborate closely with engineering, product, customer success teams, and customers.
As a Senior Director of Production you will
Lead and mentor a globally distributed team of managers and engineers, fostering professional growth and collaboration across diverse geographies
Ensure the reliability, scalability, and performance of our multi-cloud SaaS infrastructure by driving the implementation and continuous improvement of SRE practices, with a focus on proactive monitoring, automation, and disaster recovery planning
Establish and maintain robust processes for production and incident management, including well-defined playbooks, escalation protocols, root cause analysis frameworks, and actionable post-mortem reviews to drive continuous improvement
Lead cross-functional initiatives, collaborating closely with engineering, product, and customer success teams to ensure operational priorities are aligned with business goals and deliver maximum impact
Provide strategic leadership to FinOps efforts, ensuring efficient use of cloud resources while balancing business and engineering priorities in cloud expenditure strategies
Align cloud cost optimization initiatives with overarching business objectives, collaborating with engineering, finance, and cloud vendors to maximize cost efficiency and transparency.

We are looking for an experienced System Network engineer who specializes in service provider solutions and complex Routing/MPLS Environment.

Responsibilities:
Learning and understanding complex service provider networking concepts.
Design and maintain a lab topology based on various customers networking solutions.
interact with customers to understand their exact topology environment.
Understanding customers requirements and test them.
Run testing scripts and monitor the result in lab environment.

We are seeking a highly skilled Senior DevOps Engineer to join our team! In this role, you will drive best practices, optimize operational workflows, and mentor junior engineers, fostering a culture of collaboration and innovation. This is an exciting opportunity for someone passionate about building next-generation DevOps platforms at scale. You will lead large-scale, cross-functional initiatives, working closely with R&D architects to shape the best DevOps strategies for our SaaS solutions. If you're eager to make a significant impact in a fast-paced, high-growth environment, we encourage you to apply.
As a Senior DevOps Engineer, you will
Lead the team towards technical solutions guided by a strong understanding of the latest and greatest technologies like Kubernetes, Helm, Terraform, and more
Design, implement, and manage cloud and containerized architectures in GCP, AWS, and Azure
Design, develop, and manage large-scale systems with CI/CD in mind, to support multiple production environments and use cases
Tackle large-scale production issues and bring out-of-the-box thinking to the table
Evaluate new cloud-native technologies and vendor products to continuously improve our SaaS offerings.

We are looking for a Senior DevOps Developer to join a team responsible for the integration between GitHub and Artifactory.
If you have extensive experience in designing and implementing end-to-end CI/CD flows and are passionate about developer experience, this is the opportunity for you! In this role, you will be responsible for taking tasks from design to development and implementation.
As a Senior DevOps Developer you will
Lead the design and implementation of robust CI pipelines at scale, in order to streamline the software delivery process
Work closely with R&D engineers to create effective CI workflows, with a strong emphasis on tools like GitHub Actions
Work closely with developers to ensure the best developer tools are used
Demonstrate strong proficiency in scripting, especially with Python, while guiding the team in coding excellence and best practices
Work closely with R&D team leaders to ensure the best developer experience.
Optimize CI processes to reduce build times and improve reliability.

As a Solution Engineer, you will play a pivotal role in designing, deploying, and optimizing our Network Cloud AI Infrastructure solutions. This individual contributor role requires a blend of technical expertise, leadership, and hands-on experience to implement cutting-edge solutions for our customers. You will collaborate with sales engineering teams, customers, and cross-functional teams - including Product Management, Solution Architects, Engineering, and Marketing - to define technical requirements, articulate solution value, and ensure successful deployment on-site.

Key responsibilities include guiding customers through the design and deployment process, aligning technical solutions with business needs, and providing critical feedback to improve our product offerings. This position demands strong technical acumen, exceptional communication skills, and the ability to lead complex, high-impact projects in dynamic environments.

Responsibilities:
Building robust AI/HPC infrastructure for new and existing customers.
Technical hands-on role in building and supporting NVIDIA/AMD based platforms.
Support operational and reliability aspects of large-scale AI clusters, focusing on performance at scale, training stability, real-time monitoring, logging, and alerting.
Administer Linux systems, ranging from powerful GPU enabled servers to general-purpose compute systems.
Design and plan rack layouts and network topologies to support customer requirements.
Design and evaluate automation scripts for network operations, configuring server and switch fabrics.
Perform Data Center upgrades and ensure smooth deployment of our solutions.
Install and configure our products, ensuring optimal performance and customer satisfaction.
Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
Engage in and improve the whole lifecycle of services from inception and design through deployment, operation, and refinement.
Provide feedback to internal teams such as opening bugs, documenting workarounds, and suggesting improvements.
Engage with sales teams and customers to ensure success with major opportunities and deployments.
Introduce new products to the sales and support teams and to the customers.
Deliver technical trainings and TOIs for support/sales engineers, partners, and customers.
Collaborate on product definition through customer requirement gathering and roadmap planning.

Were looking for an Operation Project Manager to join our Customer Success Operations team. The Customer Success Operations team defines and implements centralized work processes and tools used by our teams globally.
As an Operation Project Manager, you will
Manage end-to-end projects, from the definition of the specifications to accompanying the deployment of the solution, including shaping the associated processes and training team members
Translate Customer Success member needs (engineers, Team Leaders, Managers, etc.) to structured requirements and processes design
Work with the relevant teams (IS and Business) to define the solution and create process specifications to be translated into technical specs
Assist with the testing, implementation, and deployment
Monitor adoption and manage required changes
Provide data analysis
Serve as a primary point of contact for the Customer Success Team regarding Customer Success Operations, providing support for incoming inquiries and delivering training on implemented changes.

We are looking for a skilled Senior System Administrator to join our dynamic team. If you have extensive experience in system administration, deep knowledge of VMware, hands-on expertise wh cloud platforms like AWS, familiary wh secury tools, basic networking knowledge, and strong teamwork skills, we want to hear from you!

Responsibilies:
Manage, configure and maintain servers and systems
Ensure high qualy services are provided to internal customers through the development and maintenance of robust policies and procedures.
Design, implement, and manage complex virtualization environments using VMware or Nutanix.
Experience working successfully wh information secury and policies.
Support our datacenter and lab environments.
Maintain and upgrade our AWS environment keeping all our servers and services up to date and wh the best practice configuration.
Assist wh integration of SaaS applications into our organization infrastructure.
Keep our systems live and backed up and ensure that we comply wh our SLA
Drive a heavy automation bias into your solution portfolio. Ensure that the automation you develop, deploy and support is scalable, reliable and well-documented.

Were seeking ambitious students, with 3 semesters (not including summer semesters) left in their studies, who want to hit the ground running. This is a unique opportunity to jumpstart your career in high-tech at one of the most successful and thriving companies in Israel.
As a student, you are part of a team that is dedicated to effectively communicating with our clients. You are responsible for ensuring that they are utilizing the app in the best way possible and helping them solve day-to-day problems while enhancing customer satisfaction. During your day-to-day, you will take on client's calls, review incoming tickets and prioritize effectively to ensure clients get the very best service.
Moreover, you will be in touch with our product teams, R&D department, customer success department, and sales teams as we believe you can help us better understand our clients needs and improve the product as a result.

Responsibilities
You are the face of the company so you will need to quickly and effectively assess customers needs
You are a customer consultant regardless of industry or location and you should know their business inside and out
Deliver a fast response while maintaining high customer satisfaction
Provide live feedback to the customer success team
Gather data and information from our clients to improve the product