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נאספה מאתר אינטרנט
06/05/2024
Location: Tel Aviv-Yafo
We are looking for a Solutions Engineer to onboard our customers and partners to use our solutions. This role is suitable for unique people who have both solid hands-on technical experience and great customer-facing skills.
In this role, you will be leading implementations and other technical projects, enabling our anti-fraud solutions for web and mobile applications. The majority of our customers are financial institutions like banks and credit unions - but not only. You'll be working with Executives, Project Managers, and Developers.
You'll be part of the Solutions division, which provides all operational and technical services to our customers worldwide. This requires a superb can-do attitude, solid project management skills, and a strong frontend/fullstack technical background to overcome integration challenges with our customers' web/mobile applications.
As part of the Solutions Engineering team, you'll be also contributing to our documentation, leading workshops, and helping to improve our processes and practices.
Requirements:
Technical Experience:
Integration Skills: Proven experience in integrating cloud solutions, especially in a web/mobile context. This could include experience with APIs, SDKs, and third-party integrations.
Frontend/Fullstack Development: Solid experience in frontend or fullstack development of web or mobile applications. Familiarity with popular programming languages and frameworks (e.g., JavaScript, React, Angular, Node.js, React Native, Cordova, Swift, Kotlin, Flutter, Ionic, etc.) is essential.
Customer-Facing Skills:
Excellent Communication: Ability to communicate effectively with a variety of stakeholders, including Executives, Project Managers, and Developers. This includes both written and verbal communication, presentation skills etc.
Experience working with medium/large customers: Demonstrated ability to onboard and support world-class customers, particularly in the financial sector (banks, credit unions, etc.).
Can-Do Attitude: A proactive and positive approach to problem-solving and overcoming challenges.
Project Management:
Project Leadership: Experience in leading technical projects, including implementations and integrations, from start to finish.
Organizational Skills: Strong organizational and time management skills, with a proven track record of managing multiple projects simultaneously.
Misc:
Documentation and Training: Experience in creating technical documentation and conducting workshops or training sessions.
Educational Background: A degree in Computer Science, Information Technology, or a related field is preferred.
Availability to travel internationally: up to 5% (on-demand).
Fluent English - a must; Spanish/French proficiency - significant advantage
Location: Israel (hybrid)/ UK (remote)/ Spain (remote)
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
28/04/2024
Location: Ramat Gan
Job Type: Full Time and Hybrid work
We seek a customer-focused Technical Support Engineer to join our dynamic support team.
As a Technical Support Engineer, you will provide exceptional technical assistance and troubleshooting to our clients, ensuring their seamless experience with our platform. Your expertise and dedication will be crucial in driving customer satisfaction and loyalty.
In this role you will:
Develop a deep understanding of our data integration platform, staying up-to-date with new features and enhancements
Deliver timely and effective technical support via various channels, including ticketing system and online meetings, addressing inquiries, issues, and concerns promptly and professionally.
Investigate and resolve technical problems reported by clients, escalating complex issues to the appropriate teams for resolution.
Collaborate closely with cross-functional teams, including product development and engineering, to ensure prompt issue resolution and continuous product improvement.
Assist in conducting product training sessions for clients, empowering them to utilize our platform efficiently.
Accurately document support cases, tracking their progress from initiation to resolution and keeping clients informed throughout the process.
Contribute to the development and maintenance of our knowledge base, creating helpful articles and resources for self-service support.
Requirements:
1-2 years of experience as a Support Engineer within a technology or data-centric environment, OR be a recent graduate with a degree in Computer Science, Data Analytics, or similar fields.
Demonstrated strong understanding of databases and data structures, including proficiency in SQL query writing.
Experience with SaaS technical and data products, as well as familiarity with data operations spaces such as ELT and data orchestration.
Outstanding problem-solving abilities and analytical thinking, suitable for a fast-paced and team-oriented environment.
Excellent communication skills, with fluency in English both in written and verbal forms.
A strong eagerness to learn new technologies and frameworks.
Advantages:
Practical experience in working with APIs, preferably using tools like Postman.
Knowledge of Python or other scripting languages
This position is open to all candidates.
 
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7703328
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
28/04/2024
Location: Tel Aviv-Yafo
Job Type: Full Time
Our company develops state-of-the-art AI solutions for cancer diagnostics. Our cutting-edge technology transforms cancer care by providing every patient with an accurate, timely and personalized diagnosis.
Our company is a well-funded start-up headquartered in the USA and Israel, with a global presence and live deployments at labs and hospitals worldwide.
Our world-class team of researchers, engineers, business professionals and medical experts is growing.
Our company is looking for an IT support engineer to help build a robust service that enables trusted cancer diagnostics for all.
Responsibilities:
Maintain and improve the technology used by the company.
Manage endpoints, servers, and services.
Participate in equipment purchase.
Collect evidence (logs and metrics) to comply to the standards the company adheres to.
Test and examine staff complaints and support teams to remediate.
Ensure that systems are safe and secure against cybersecurity threats.
On-site position.
Requirements:
Previous experience as an IT support engineer for at least 1 year.
Previous experience as an Administrator of Office 365 & Azure AD - a must!
Experience with supporting non technical personnel.
Experience with Windows administration.
Experience in Linux administration.
Experience with managing network devices (as Cisco and FortiGate).
Experience with troubleshooting network issues.
Experience with troubleshooting OS malfunctions.
Fluent in English verbally & written a must!
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7703087
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סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
28/04/2024
Location: Tel Aviv-Yafo
We are looking for an IT support engineer to help build a robust service that enables trusted cancer diagnostics for all.
Responsibilities:
Maintain and improve the technology used by the company
Manage endpoints, servers, and services
Participate in equipment purchase
Collect evidence (logs and metrics) to comply to the standards Ibex adheres to
Test and examine staff complaints and support teams to remediate
Ensure that systems are safe and secure against cybersecurity threats
Requirements:
Previous experience as an IT support engineer for at least 1 year
Previous experience as an Administrator of Office 365 & Azure AD - a must!
Experience with supporting non technical personnel
Experience with Windows administration
Experience in Linux administration
Experience with managing network devices (as Cisco and FortiGate)
Experience with troubleshooting network issues
Experience with troubleshooting OS malfunctions
Fluent in English verbally & written a must!
On-site position
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7703088
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דיווח על תוכן לא הולם או מפלה
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סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
24/04/2024
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
As a Technical Support Engineer, you will be in charge of investigating and solving technical issues in the production environment, being the front line of the R&D team.
You'll diagnose and triage production issues and either solve them, or delegate to the product and R&D teams.
You'll be in charge of meeting the SLA of the company, defining relevant tools and measurement methods, actionable alerts and communication tools and work as part of the R&D team to implement the relevant tools.
You will be the bridge between the customer-facing stakeholders and the R&D team, communicating issues and pushing high standards.
You Will:
Work on a complex cloud environment that serves customers.
Conduct root-cause analysis for production issues, perform immediate actions and push for long-term solutions.
Work closely with all departments of the company such as product, support and operations to define procedures, solve issues and plan future tasks.
Define monitoring tools on top of the current team tools to lower the team response time.
Analyze logs and understand scripts.
Triage and prioritize incoming issues and bugs.
Job number- R_100832.
Requirements:
3+ years experience in a similar Technical Support role.
Experience with SQL and data analysis.
Experience with system log analysis.
Ability to understand flows and provide creative troubleshooting solutions.
Capabilities in building organized processes and structured formal documentation.
Self-prioritization ability.
English - excellent written and verbal communication skills.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7701994
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
24/04/2024
Location: Tel Aviv-Yafo
Job Type: Full Time
we are looking for a technical engineer with knowledge in the IT and software worlds who is willing to join a fast-paced, high-energy escalation team working on resolving customer issues, designing large complex deployments, improving company products, and training other tiers. Successful candidates will need to have excellent organizational, communicational, self-management and self-learning skills.

Essential Functions:

Troubleshooting complex software modules based on written and verbal descriptions provided by technical support, sales, account managers, and customers.
Participation in internal and external calls to provide technical insight into the issue experienced by the customer and provide fixes and workarounds.
Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being implemented into the products.
Creation and delivery of training materials for technical support and sales engineers.
Participation in the creation of internal knowledge base articles.
Participation in the software early availability activities, deploying beta code, troubleshooting, and delivering feedback.
Requirements:
Good troubleshooting skills and methodological approach.
Previous experience with customers (working remotely and/or on-site visits).
Experience working with cloud and on-premises software.
Ability to effectively communicate technical and non-technical concepts to both technical and non-technical audiences.
Ability to learn modern technologies and adapt to changes in requirements or technology stack.
Excellent team player.
Capability to prioritize tasks and manage time effectively.
Ability to pay attention to details in issue descriptions, documentation, and requirements.
Demonstrated experience in writing code projects with Python major advantage.
Knowledge in networking technologies: HTTP, SMTP, SSL, TCP/IP, DNS, network components (routers, switches, firewalls, proxies).
Demonstrated knowledge in Microsoft products: Windows servers and workstations, Active Directory, Exchange, SharePoint.
Demonstrated knowledge in MS SQL advantage.
Demonstrated knowledge in working with Linux environments installing, configuring networking, writing bash scripts, and more.
Prior experience working as software integrator or professional services major advantage.
IT experience in SMB or Enterprise organizations advantage.
Experience with cloud platforms such as AWS, Azure, or GCP advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7701948
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