לוח משרות דרושים בפתח תקווה

The Global Support Manager will be based at our Israel offices, responsible for leading the entire global support operation. This vital role involves managing operational excellence, optimizing support processes, and driving a customer-first culture to ensure outstanding service delivery. The ideal candidate is a proactive leader, able to engage cross-functional teams, senior management, and customers with clear communication and strategic focus.
Responsibilities
Lead and manage the global support operation, overseeing cross-regional teams to ensure efficient and unified service delivery
Develop and continuously improve support processes, SLAs, and KPIs aligned with company goals and customer expectations
Collaborate closely with Product, DevOps, and Engineering teams to resolve escalations and enhance the customer experience
Oversee team performance, provide coaching, and manage recruitment, training, and development to maintain high operational standards
Drive customer satisfaction by ensuring fast and effective issue resolution, and proactive communication with key clients
Prepare and deliver detailed reports on support metrics and trends to senior leadership
Establish and maintain strong relationships with customers, internal stakeholders, and support teams worldwide
Manage talent acquisition and onboarding of support personnel to scale global operations

Were a fast-growing Knowledge management company with global reach, providing innovative B2B solutions to clients across multiple industries. As we expand our presence in the US market and other markets, were looking for a strategic, hands-on Global Marketing Manager to lead our global marketing efforts, with a strong focus on the American market.

we are an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If youre interested in the intersection of technology, innovation, and sales, this is the place to be.

We are looking for a true executioner who knows how to get things done.


Responsibilities
Develop and execute a comprehensive global marketing strategy with a focus on the US B2B market.
Lead go-to-market plans for new products and services.
Build and manage multi-channel campaigns (digital, content, email, paid, events, SEO).
Analyze market trends and customer insights to inform marketing decisions.
Collaborate with sales, product, and the management team to drive revenue growth.
Manage marketing budgets and measure ROI.
Establish brand presence and thought leadership in target markets.

As Account Manager, you will manage our global customers and implement our solution within enterprise organizations. This role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers including the provision of training and support to customers using our products.
Responsibilities
Manage project implementations for both new customers and those of our existing clients as their requirements grow
Engage with our clients through remote meetings, email, phone or via the ticketing system
Understand our clients' needs, tackle problems and where necessary, escalate the case to the relevant people
Think creatively about technical issues and provide clients with workarounds when necessary
Manage changes to the project scope, project schedule when needed
Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency