We are looking for a sharp and detail-oriented Support & Compliance Agent to join our Operations team. This role combines client support, compliance monitoring, and operational coordination in a fast-paced, tech-driven environment.
Responsibilities:
Serve as the primary contact for client inquiries, onboarding, documentation, and platform navigation.
Manage client issues end-to-end, including escalation and ensuring communication meets compliance standards.
Perform daily compliance checks and verify client documents (KYC, approvals, disclosures).
Maintain accurate logs, reports, and audit trails; identify and report risks or irregularities.
Collaborate with Finance, Sales, and Product to ensure clients meet all operational and regulatory requirements.
Support updates to SOPs and internal guidelines while contributing to Quality Assurance and process improvements.
Requirements: 1+ years of experience in support, operations, or compliance within a regulated environment.
Excellent English communication skills (written and spoken).
Strong attention to detail and accuracy.
Understanding of compliance processes such as KYC.
High sense of ownership, accountability, and reliability.
This position is open to all candidates.