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We are a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine, which creates a personalized plan for every new business and simplifies the entire journey - from the first idea to long-term growth. More than just providing tools, we see ourselves as partners to our customers, offering a support system and practical guidance throughout their business-building journey. About the Role Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. Were looking for a Customer Experience Associate who lives and breathes CX - youll be the point of contact for our customers across multiple channels, and the quality of every interaction you deliver will directly shape how customers feel about us. In this role, you will:
* Provide multi-channel support (tickets, chat, phone), ensuring every interaction is empathetic, professional, and solution-driven.
* Become an expert in our company products and proactively help customers unlock their full value.
* Champion the customer voice internally-sharing insights and feedback that turn into actionable changes to influence our product, training, and processes.
* Identify knowledge gaps, simplify flows, and suggest improvements that elevate the overall experience.
* Collaborate with teammates and cross-functional partners to drive a seamless, customer-first journey.

The Account Management team is seeking an experienced account manager focused on display solutions to drive revenue optimization and performance across our portfolio. This role will focus on both our key display publishers to optimize and maximize performance.

The ideal candidate is an analytical, results-oriented professional with experience in providing operational insights and actionable optimizations in the digital media landscape. This role will be responsible for managing accounts primarily in North America and will require the individual to have flexible working hours to accommodate the timezones where our publishers are located.


Responsibilities:
Analyze revenue, supply, and demand patterns to provide data-driven yield-maximization recommendations.
Evaluate and optimize display config settings, including monetization across our publisher partners.
Identify and resolve issues affecting Display delivery, errors, and margin loss across the business.
Provide regular insights on publisher performance, pricing strategies, and ad setup efficiency.
Maintain relationships with publishers, address reporting, billing cycle ownership, ad setup requests, and provide best-practice recommendations.