The position is full time and working on an 24x7 shift rotation. The ideal candidate is someone with hands-on hardware experience.
Key job responsibilities
- Work and meet SLAs against assigned trouble tickets via a directed workflow
- First line touch point for hardware troubleshooting and technical issues
- Perform regular server hardware repairs (drives, motherboards etc)
- Carry out routine network, server hardware and OS related repairs
- Work with cross-functional teams on a regular basis to complete routine work
- Engage with Smart Hands in EU Regional POPs
- Adhere to security and safety best practices in the data center
- Participate in Data Center power & cooling events
- Participate in team meetings for metric analysis and daily/weekly goals achievement
- Identify and help create documentation for use globally
- Identify and help create process improvements relevant to the data center environment
- Perform server upgrades, rebuilds, scheduled works as required
- Interact with third party vendors & contractors
- Contribute to the development of other team members
Requirements: - High school or equivalent diploma
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
This position is open to all candidates.
