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we seek a passionate and driven individual to join our team as a Customer Success Manager, Digital Touch.

As a Digital CSM, you'll play a crucial role in enabling a strong customer outreach in a scalable way, ensuring their success with our products and services. You'll be responsible for managing digital interactions, negotiating renewals, implementing strategies to drive customer engagement and retention, and mitigating risk.

If you have a passion for embracing new technologies, collaborating with others to deliver optimal solutions for customers, and are adept at adhering to procedures and regulatory standards, we'd love to hear from you. Join our dynamic and expanding team to embark on an exciting journey together!

Key Responsibilities:

Ability to manage a book of business comprising over 100 customers.
Manage and negotiate renewal & expansion opportunities to maximize customer retention and growth.
Utilize software tools to keep customer records up-to-date and facilitate efficient communication.
Analyze customer data, such as satisfaction, usage, and other feedback, to identify trends and provide recommendations on improving the customer experience.
Support development and own execution of processes, workflows, and automation that drive internal efficiencies, level up the effectiveness of our Success team, and deliver greater value to our customers.
Implement our digital strategy to consistently achieve measurable results, which will be utilized by our customer-facing teams, and empower all CSMs to efficiently handle their customer portfolios.
Perform day-to-day management and maintenance of digital tools and consistently promote and assist with the implementation of process improvement.
Develop engaging content for one-to-many distribution channels to support adoption, satisfaction, and identify expansion opportunities.
Collaborate with the Customer Success leadership & cross-functional teams to refine customer journey mapping, enhance engagement strategies, and optimize automation processes to meet renewal / upsell targets.

We are looking for Junior Solution Engineer to become an integral part of our Professional Services team.

we strive to ensure customers satisfaction and an effective onboarding process.

As a Junior Solution Engineer, you will become an integral part of our Professional Services & Operations team. In this role, you will be the engine behind our customer success, responsible for the critical operational task of keeping our global customer base up to date with the latest product versions.

You will be working in collaboration with the customers and closely with our, support, product, and customer success teams.

Our ideal candidate should be passionate about learning new technologies, organizing information \ data, and keen on becoming a part of a growing and dynamic team.

You will succeed in this role if you are a problem solver that likes to work with data and people to drive the best solution for both the customer and Dot.



Responsibilities:

Execute and monitor the upgrade process of products for global customers across Sandbox and Production environments.
Use Salesforce configuration tools to adjust system settings required for new version features.
Analyze deployment logs to identify errors, investigate root causes, and work with the R&D and Product teams to resolve conflicts.
Customer Training (preparation of training materials and delivering on-site or online training sessions)

We are looking for a Quality Assurance Engineer to become an integral part of our QA team . Our ideal candidate is passionate about learning new technologies and organizing information/data, In this role, you will be part of a manual QA testing team, working in an agile environment.

Responsibilities:

Responsible for performance of testings during different phases of the product lifecycle: development, validation etc.
Work closely with R&D and product team to ensure product quality.
Writing and execution of all product validation activities.

We are looking for a Developer to join our R&D team. The ideal candidate is a creative problem solver with a passion for technology and innovation. You will play a key role in building and enhancing our platform, collaborating closely with product and professional services teams.

Responsibilities:

Develop and enhance the Dot Compliance Suite application
Design and implement features that improve user experience and system performance
Take ownership of tasks and deliver high-quality, scalable code
Develop applications on the Force.com platform
Build and maintain cloud-based microservices on AWS
Provide technical support for production environments
Identify and evaluate new technologies to align with business needs
Participate in code reviews and knowledge-sharing sessions
Analyze business models and customer requirements to design Salesforce solutions
Stay up to date with the latest technologies and development best practices

We are looking for a key member to join our Professional Services team and play an integral role in ensuring customer satisfaction and a smooth onboarding process.

In this role, you will work closely with our professional services global team to handle technical activities during the customer onboarding phase. This includes developing custom solutions, tools, and scripts to improve processes, as well as collaborating with the product and R&D team to design tools that support new products and features.

Our ideal candidate is passionate about learning new technologies, organizing data, and is eager to be part of a dynamic and growing team. You will be successful if you are a problem-solver who enjoys working with both data and people to find the best solutions for our customers and the company.

Dot Compliance is a cloud based, innovative software company, and our product, built on Salesforce platform, allows life science customers to manage their quality and compliance

Responsibilities:

Product Ownership: Act as the "Product Owner" for Professional Services technical tools. Identify internal needs, define the technical roadmap for connectors, and ensure these tools are scalable and user-friendly.
Custom Development: Design and develop Python-based integrations and custom tools that extend the capabilities of the Salesforce platform.
Use vibe coding technology to develop custom solutions on top of the Salesforce platform.
System Architecture: Translate complex customer requirements into scalable Salesforce configurations and automated Flow solutions.
Support data migration tasks when migrating documents and records from other systems into Salesforce
Cross-Functional Collaboration: Act as the technical bridge between Professional Services, R&D, Product, and Customer Success to ensure new features are "service-ready."

As a Salesforce Technical Solution Engineer, you will work closely with Project Managers, customers, and internal technical teams to translate business and quality requirements into scalable Salesforce configurations and custom solutions. You will take a hands-on role in configuration, oversee delegated configuration activities performed by the back-office team, and manage all custom technical tasks throughout the project lifecycle.

This is a customer-facing role requiring strong technical expertise, structured execution, and the ability to clearly communicate progress and status.

Key Responsibilities

Partner closely with the Project Manager on customer projects involving custom Salesforce solutions.
Translate customer business and quality requirements into technical designs and configuration specifications.
Perform hands-on Salesforce configuration within the Dot Compliance platform.
Delegate configuration tasks to the back-office technical team and provide clear guidance and oversight.
Own and manage all custom solution tasks, ensuring alignment with project scope, timelines, and quality standards.
Monitor configuration progress, dependencies, and risks, and proactively raise issues when needed.
Participate in regular customer meetings to provide technical status updates and clarify requirements.
Support deployment, validation, and testing activities for configured and customized solutions.
Collaborate with Product, R&D, Support, and Customer Success teams to ensure successful delivery and long-term solution stability.