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Job Description:
The Customer Service Manager will lead and own OFILs global customer service activities, covering hardware and software support, customer onboarding, training, and post-sales Technical Support.
This role is hands-on and customer-facing, combining strong technical capabilities with ownership of service processes, tools, and workflows. The Customer Service Manager will work closely with Product, R D, Sales, and Operations to ensure high-quality Customer Experience and efficient support operations.
Location: Nes Tziona
Reporting: VP product Customer Service
Starting Date: Immediately

About QTREX QTREX Quantum Ltd. (Nasdaq: QTEX) is a growing deep-tech company developing advanced connectivity and electronics manufacturing solutions for next-generation hardware markets. Building on our proprietary Additively Manufactured Electronics (AME) technology, we develop materials, manufacturing processes, and production platforms for high-performance interconnects, electronic substrates, and densely packed three-dimensional structures. This enables highly integrated solutions for demanding applications. We deliver high-density, thermally optimized RF connectivity and high-speed electronics for quantum computing infrastructure, dilution cryostats, and other cryogenic systems. We also advance AME applications for defense, aerospace, missiles, space, and other mission-critical programs worldwide.
?Position Overview QTREX Quantum is seeking a high-impact, technically grounded Head of Quantum Product to bridge cutting-edge quantum physics with global commercial strategy. This role goes beyond conventional marketing: you will serve as the primary conduit between the quantum computing ecosystem and our product roadmap. You will lead technical requirements gathering, spearhead strategic industry collaborations, and define global product positioning, messaging, and go-to-market execution for next-generation quantum interconnects and hardware solutions. Key Responsibilities
* Market Requirements & Voice of Customer (VoC): Deeply engage with quantum hardware architects, dilution refrigerator manufacturers, and research labs. Translate complex customer friction points and cryogenic interconnect challenges into concrete Product Requirement Documents (PRDs) and strategic roadmap inputs for R&D.

* Strategic Partnerships & Ecosystem Alliances: Identify, initiate, and nurture technical and commercial partnerships across the quantum stack (e.g., dilution refrigerator OEMs, quantum computing system builders, national labs, and university consortia). Drive joint development initiatives, co-marketing programs, and proof-of-concept (PoC) collaborations.

* Positioning, Value Proposition & Messaging: Translate complex physics and advanced hardware capabilities into clear, differentiated value propositions, product messaging, and application-focused narratives for commercial and technical audiences.

* Go-to-Market (GTM) Strategy & Commercial Launches: Own and execute end-to-end product launch plans, defining target segments, application-focused use cases, pricing structures, and commercial milestones.

* Technical Content, Marketing Collateral & Sales Enablement: Develop technical and product marketing content, including white papers, application notes, case studies, solution briefs, data sheets, presentations, and website content. Equip Marketing and Business Development with accurate, compelling technical narratives and tools for campaigns, conferences, customer engagement, and sales activities.

* Market Intelligence & Competitive Landscape: Continuously track technological shifts, emerging qubit modalities, competing cryogenic packaging/interconnect approaches, and global quantum funding initiatives to keep QTREX ahead of market trends.

We are looking for an experienced Integrator to join our production line for industrial digital printing machines. This role involves working in a multidisciplinary environment, integrating, maintaining, and troubleshooting advanced printing systems that include mechanical, electrical, electronic, laser, and pneumatic components.

If you have strong technical capabilities, a creative mindset, and the ability to solve problems in real time - we would love to hear from you.

Key Responsibilities

Perform complex integration and assembly processes on industrial digital printing machines within the production line
Troubleshoot and resolve real-time issues across multidisciplinary systems (mechanical, electrical, electronic, pneumatic, and laser)
Disassemble and reassemble components for repair and maintenance purposes
Document failures and write detailed technical reports on troubleshooting processes and implemented solutions
Collaborate with cross-functional teams including Engineering, Quality, and Logistics to improve processes and ensure smooth operations
Use advanced diagnostic tools and technical equipment to identify and resolve system issues

As R&D researcher, you will conduct researches & investigation in variant fields , to develop and shape HP Indigos future platforms.

Responsibility on the printing process development of tomorrow's HP Indigo engines to meet print quality and cost targets

Study and optimize physical process parameters and materials to achieve best in class print quality

Design, perform, analyse and summarize experiments involving multi-disciplinary knowledge. Share findings with relevant stakeholders both in technical community and at management level

Convert marketing requirements into engineering requirements, based on theory and experiments

Develop and improve quantitative measurement methodologies

Develop physical models to characterize systems, interactions between subsystems, understand physical mechanisms and define critical parameters

Working with a diverse group of physicists and engineers helping to solve complex problems.