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we are looking for a DevOps Tech Lead - a hands-on technical leader who thrives on bridging development and operations at scale. This role is ideal for someone passionate about automation, reliability, and mentoring others while driving architectural and operational excellence across our cloud infrastructure.
As the DevOps Tech Lead, youll be responsible for designing, implementing, and evolving our infrastructure and delivery pipelines while leading a team of talented DevOps engineers. Youll collaborate closely with development, product, and operations teams to ensure efficient, secure, and high-quality releases aligned with business goals.
Role:
Lead and mentor a team of DevOps engineers, guiding best practices in automation, reliability, and cloud infrastructure.
Architect, provision, and manage AWS cloud infrastructure, including EKS/Kubernetes clusters, EC2 instances, CloudFront, and serverless applications.
Design, build, and optimize CI/CD pipelines to enable fast, safe, and repeatable delivery.
Collaborate cross-functionally with R&D teams to design scalable systems, troubleshoot complex issues, and support new product initiatives.
Champion Infrastructure as Code principles using tools like Terraform and CloudFormation.
Drive observability and reliability through monitoring, logging, and alerting systems (Prometheus, Grafana, ELK, etc.).
Foster innovation and continuous improvement, adopting new tools and practices to increase efficiency, scalability, and cost optimization.
Contribute to hands-on coding and automation efforts when needed - lead by example.
Partner with stakeholders to align DevOps initiatives with business objectives, including uptime, deployment velocity, and cost efficiency.

we are looking for a Business Development Director.
Business Development Director, in partnership with the existing team, will drive growth of Mastercard Advisors business in the South-East Europe division, one of Europes fastest growing regions, including Israel, Romania, Croatia, Serbia & Bulgaria. Their efforts with be focused on developing new business and creating strong partnerships with financial institutions, retailers, FinTechs and Government entities within payments and beyond.
Business Growth & Sales Execution
Shape and execute Mastercard Advisors growth strategy for Israel, as part of the SEE division
Lead the full sales cycle, from prospecting to contract signature, while managing a healthy and transparent pipeline
Identify emerging opportunities to drive new business
Develop compelling, well-structured proposals and present confidently to senior executives
Client Relationship Management
Build and nurture strong relationships across C-level and mid-management within existing accounts
Expand client base and uncover new opportunities (incl. partnerships)
Act as a trusted advisor and thought partner for clients
Cross Functional Collaboration
Coordinate with local and regional product, client services, and sales teams to support strategic initiatives
Ensure seamless handover and collaboration with project delivery teams, identifying follow on opportunities
Leadership & Knowledge Building
Support recruiting, onboarding and development of team members
Contribute to new intellectual capital and internal best practices

we are looking for an experienced Vice President, Product to own the strategy, execution, and growth of our products that integrate with Mastercard-related products and services.
In this role, you will be responsible for defining the product vision and roadmap for our-facing portfolio, translating strategic opportunities into scalable products, and driving end-to-end execution from concept through launch and adoption.
You will work closely with senior stakeholders across Product, Engineering, Sales, Marketing, Customer Success, and multiple Mastercard teams to ensure tight alignment between business objectives, customer needs, and technical capabilities. This role requires strong product leadership, the ability to operate in complex enterprise environments, and a proven track record of delivering impactful products through influence rather than authority.
As a senior leader, you will build clarity where ambiguity exists, set high standards for product quality and execution, and ensure that our capabilities are deeply embedded into relevant Mastercard platforms and workflows.

seeking a Global Director of Customer Experience to lead and scale our worldwide Customer Success, Support, and Enablement organizations.
This executive role owns the companys end-to-end customer journey, from onboarding and adoption through support, retention, and growth - ensuring a seamless, data-driven, and customer-centric experience across all touchpoints.

Reporting directly to the executive leadership team, the director will serve as a key member of the global management forum, shaping strategy, driving operational excellence, and fostering collaboration across Sales, Product, and Engineering to deliver measurable impact and customer value worldwide.

Key Responsibilities
Customer Experience Leadership
Define and execute the global Customer Experience strategy, ensuring a consistent, scalable framework for onboarding, implementation, adoption and customer lifecycle management.

Oversee adoption and retention initiatives, leveraging data and analytics to identify growth opportunities and reduce churn.

Partner with regional and cross-functional leaders to optimize engagement models for strategic, enterprise, and SMB segments.

epresenting the customer voice in strategic planning and product development discussions.

Customer Support & Operations
Lead the global Customer Support organization, ensuring best-in-class service delivery, responsiveness, and resolution quality.

Develop and implement multi-tier support frameworks with clear operational ownership across Support, Success, Product, and Engineering.

Drive automation, knowledge management, and self-service initiatives through advanced tooling, AI-powered support, and comprehensive documentation.

Establish and continuously refine global KPIs and SLAs (response time, resolution rate, CSAT, NPS), embedding operational rigor and transparency.

Enablement, Learning & Knowledge Strategy
Architect a unified enablement vision for customers and internal teams - including training programs, onboarding playbooks, and digital learning experiences.

Develop scalable, multilingual education assets (manuals, tutorials, video content) to enhance customer proficiency and independence.

Ensure tight alignment between internal enablement (CS & Support training) and customer-facing content to maintain global consistency and excellence.

Leadership, Culture & Strategy
Build, mentor, and inspire high-performing, distributed teams across multiple geographies, fostering a culture of accountability, collaboration, and continuous improvement.

Establish global standards, processes, and governance to ensure alignment across regional operations and business units.

Serve as thesponsor for customer experience innovation, influencing product direction through actionable insights from the field.

Partner closely with the CRO, CPO, and CTO to align customer outcomes with business growth, product roadmap, and technical excellence.

We're looking for a strategic, "big picture" thinker who thrives on cross-functional impact, bridge business goals and quality deliverables, drives technical strategy, and influences engineering excellence across the organization. If you're passionate about designing scalable and resilient systems, mentoring senior technologists, and setting and leading long-term technical direction, this role is for you.

What You'll Do
Define the Technical Blueprint: Youll play the primary role in defining our long-term technical vision and architectural roadmap. You'll lead strategic engineering initiatives, apply research to solve complex system-wide challenges, and translate business goals into a robust, scalable technical strategy.

Design for Scale & Resilience: Design and document high-level, cross-system architectural patterns and solutions. Ensure all our platforms (web, mobile, and backend) are built for scalability, reliability, security, and maintainability.

Enable engineering excellence: Work closely with Engineering Managers, Tech Leads, and Product Managers to set and enforce engineering standards, best practices, and design patterns across all engineering teams. You will lead critical architectural design reviews and ensure solutions align with the strategic vision.

Mentor and and lead by Influence: Mentor and guide Tech Leads and Senior Engineers, fostering a culture of technical excellence and innovation. You will act as a key technical advisor to leadership, communicating complex concepts and decisions clearly to both technical and non-technical stakeholders.

Build for the future: Help create an AI-driven culture, continuously evaluate emerging technologies, tools, and trends. You'll prototype and create PoCs to de-risk new technology adoption and identify opportunities to enhance system performance and reduce technical debt.

Champion Non-Functional Requirements: Define and own the standards for production readiness, system monitoring, infrastructure strategy, disaster recovery, and overall system robustness.

Enable productivity: Collaborate with DevOps and QA to ensure strong CI/CD, observability, and security foundations. Drive architecture reviews, POCs, and technical documentation.

The Enterprise Account Manager will own the commercial relationship for a portfolio of large, strategic accounts that currently use multiple products. The primary objective is to protect and grow revenue from these accounts via renewals, upsells and cross-sells while acting as the single escalation point and strategic advisor.

What will you own
Full commercial ownership of assigned enterprise accounts: renewal management, contract negotiations, upsell, and cross-sell execution.

Build and maintain strategic relationships with executive and operational stakeholders across Owner and GC customers.

Create and execute account plans that map stakeholders, risks, growth opportunities, adoption gaps, and a clear path to expand ARR.

Act as the primary escalation owner for account-level issues, coordinating with Support and Customer Success to ensure timely resolution and communicating the status to both the customer and internal stakeholders.

Proactively identify and qualify expansion opportunities and hand off complex opportunities (or close them) together with the AEs.

Accurate forecasting and pipeline management in the CRM; weekly/monthly forecast updates.

Lead Quarterly Business Reviews and renewal negotiations with executive sponsors.

Monitor account health metrics and identify churn risk early; design and execute retention strategies.

Represent the customer in internal forums to ensure coordinated delivery and deliverables are met.

Domestic travel and face-to-face meetings with customers will be required.

Were looking for a Senior Content Specialist who can create scroll-stopping content, transform subject matter expertise into storytelling, and support big brand moments and business narrative to drive market awareness and engagement.

Our marketing team leads with creativity, storytelling, and a clear mission to make compliance impossible to ignore.

This is a maternity leave cover position, with an expected duration of one year.



What Youll Do

Content Creation & Editorial Leadership

Write compelling content across formats: blogs, eBooks, long-form thought leadership, social posts, newsletters, and video scripts.
Translate technical input (webinars, SME interviews, panel discussions) into engaging narratives.
Collaborate with SMEs to respond in a timely manner to market and regulatory events.
Translate business objectives, strategic focus, and product messaging into external-facing thought leadership / value-added content that connects with prospects and supports sales enablement.
Maintain our editorial calendar and work closely with stakeholders to ensure alignment across all teams.
Content Repurposing & Distribution

Repurpose high-impact content into modular assets: infographics, landing pages, and social series and carousels.
Draft and distribute content across Shields owned channels, working with Demand Gen and Marketing Ops to ensure performance is tracked.
Social Media & Voice Development

Craft creative social copy that brings Shields voice to life on LinkedIn and other emerging channels.
Support employee advocacy by preparing content templates and story-driven snippets to amplify Shields messages and content.
Manage our social calendar across all relevant audience touchpoints and work with stakeholders where needed to ensure alignment.
PR & Awards Writing

Manage external PR agency across press releases and awards submissions.
Build media-friendly messaging and human-centered headlines for recognition moments.
Freelancer Management

Manage freelance writers and editors to ensure delivery speed, quality, and tone consistency.
Provide briefs, creative direction, and feedback for outsourced projects as needed.

You will operate at the intersection of cloud architecture, infrastructure engineering, and operational excellence, taking end-to-end ownership of platform reliability, scalability, and long-term sustainability while working closely with engineering, architecture, CX, and FinOps.

This position is based in Israel, operating in a hybrid model (3 days in the office / 2 days remote).

Lets get down to business:

What youll do:

Own the design, implementation, and operation of AWS infrastructure environments, including account structure, core services, and shared platform components.
Define and maintain infrastructure architecture standards using Infrastructure as Code (Terraform/CloudFormation), ensuring consistency, reusability, and auditability.
Architect and operate AWS networking at scale, including VPC design, subnetting strategies, routing models, and connectivity patterns.
Drive GitOps-based infrastructure delivery, enforcing PR-driven change management, controlled environment promotion, and drift remediation.
Establish and evolve infrastructure observability: metrics, logs, dashboards, alerting strategies, and operational signals for platform-owned services.
Lead complex infrastructure incidents and root-cause investigations, translating findings into durable architectural and operational improvements.
Act as a technical focal point for infrastructure decisions, partnering with Engineering, Architecture, CX, and FinOps to align platform capabilities with business and product needs.
Own infrastructure documentation, including reference architectures, runbooks, lifecycle guidance, and operational standards.

We are looking for a Security Engineer to join our team and take full ownership of security tooling and infrastructure. This is a hands-on role with broad responsibility across operational security, platform evaluation, and security-by-design practices.

Youll be responsible for maintaining, improving, and supporting all security tools and platforms; leading evaluations of new technologies; managing internal security review processes; and contributing to infrastructure and product design decisions.

This role demands strong technical expertise and the ability to balance strategic thinking with tactical execution in a fast-moving environment.

Location: Ramat Gan, Israel (hybrid model)

What will you do?

Own and maintain the companys security tooling stack, including endpoint protection, DLP, identity systems, email security, and cloud posture tools.
Monitor cloud and SaaS environments, handle security alerts and misconfigurations, and support day-to-day security operations.
Participate in incident response, including triage, documentation, and post-incident reviews.
Lead security evaluations of new platforms and tools, from technical assessment through internal review and approval.
Drive end-to-end implementation of security solutions, from PoC to production rollout.
Collaborate with IT, Engineering, and DevOps to embed security into system design, identify monitoring gaps, and improve detection capabilities.