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We are seeking a highly motivated AI Researcher to join our core data Science team. In this role, you will be at the forefront of tackling complex, high-impact business challenges by leveraging cutting-edge GenAI technologies, advanced AI research, and classical Machine Learning and statistical modeling. You will not just be building models; you will be driving research from ideation to production. We are looking for a true self-learner, someone who thrives in an environment that demands both a strong sense of ownership over your deliverables and deep collaboration. You will work closely with fellow researchers, product managers, and software developers to translate abstract business problems into scalable data -driven solutions. If you are passionate about staying ahead of the AI curve, building agentic workflows, and proactively driving your research initiatives forward within a collaborative team structure, this is the perfect role for you.
What You Will Do: End-to-End Research & Ownership: Lead targeted research projects from initial hypothesis through to production-ready solutions. Take strong ownership of your work's performance and partner with engineering to ensure successful, scalable integration Applied AI Research & Integration: Lead research into LLMs, agentic systems, and modern AI methods, then design and build the workflows that bring them into our ecosystem. LLM Evaluation & Optimization: Contribute to and establish rigorous evaluation frameworks for LLMs to ensure accuracy, safety, and business alignment in practical applications. Cross-Functional Collaboration: Act as a bridge between data, engineering, and product. Work with Developers to ensure seamless integration of ML features into the core product. Continuous Innovation: Act as an internal advocate for emerging AI research and methodologies. Continuously read, experiment, and implement state-of-the-art techniques to advance our research agenda and accelerate research velocity.

Position Intro:
Earnix is the first AI company purpose-built for insurance decisioning, providing the industry with the intelligence, governance, and decisioning agility to drive profitable growth, improve resilience, and operate with speed and precision in a rapidly changing risk environment. A trusted provider of production-grade AI and decisioning technology, Earnix builds on more than 25 years of experience in artificial intelligence risk, pricing, rating, analytics, and decisioning. Earnix brings vertical AI into the workflows and decisions that shape insurance performance across insurers pricing, underwriting, claims, customer engagement, retention, and other insurers high-value insurance moments. Earnixs AIOS enables insurers to orchestrate intelligence across the insurance decision lifecycle and drive governed, Real-Time decisions that deliver measurable business outcomes. Earnix is headquartered in Boston, MA and has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

Required Support Quality Manager (Maternity Leave Replacement)
What youll be doing
As a Support Quality Manager (maternity leave replacement) - Customer Support, you will lead and develop the Customer Support Quality function across your assigned markets. This role focuses exclusively on service quality and customer experience, ensuring that our support agents consistently deliver accurate, empathetic, and policy-aligned service across all customer interactions.
You will oversee quality audits of customer support cases, drive structured feedback loops, improve grading consistency, and partner with operations and training to elevate agent performance and CSAT outcomes.
This is not a product or software testing role, it is an operational quality leadership position within Customer Support.
Day-to-day in this role youll:
Lead and develop the local Customer Support Quality team, owning audit coverage, grading accuracy, and coaching impact.
Oversee ticket and interaction audits to ensure adherence to service standards, tone of voice, and resolution accuracy.
Monitor CSAT trends and support KPIs, identifying quality gaps and driving targeted improvement plans.
Ensure calibration consistency across markets and maintain alignment with global Support Quality frameworks.
Run RCA processes for low-CSAT cases and implement structured quality improvement initiatives.
Partner closely with Support Operations, Training, and Content to translate quality insights into agent development actions.

Were now looking for an Inside Sales Associate to join our Retail / New Verticals team in Israel.
In this role, youll play a key part in expanding our retail network by connecting with potential partners across a variety of retail categories, such as grocery, beauty, electronics, pet supplies, and more. Youll help bring new businesses onto the platform, support their onboarding journey, and contribute to the growth of our retail offering in Israel.
What youll be doing
Day-to-day in this role youll:
Act as the first point of contact for inbound leads from retail businesses interested in joining the platform.
Conduct partnership discussions and assist in negotiating commercial terms to ensure the right fit for our retail offering.
Collaborate closely with Retail Partnership Managers to ensure smooth onboarding and activation of new partners.
Maintain and update sales records and CRM data to ensure accurate reporting.
Promote and sell additional products and features to existing retail partners, helping them increase visibility, drive sales, and grow their businesses.
Support the sales team with ad-hoc tasks and ongoing projects as needed.

We are looking for a Retail Development Specialist to join a senior team managing our most strategic supermarket partnerships in Israel. This is not a traditional sales role - it is a highly operational, analytical, and partner-facing position focused on driving performance, improving processes, and leading strategic retail partnerships end-to-end.
In this role, you will manage a portfolio of 3-4 enterprise supermarket partners, acting as the main business owner for each account. You will work closely with store teams, operational stakeholders, and senior HQ management to improve performance, solve operational challenges, and drive sustainable growth across the partnership.
What youll be doing
In this role, you will manage a portfolio of 3-4 enterprise supermarket partners, acting as the main business owner for each account. You will work closely with store teams, operational stakeholders, and senior HQ management to improve performance, solve operational challenges, and drive sustainable growth across the partnership.
Day-to-day in this role youll:
Own the end-to-end management and development of strategic enterprise supermarket account.
Analyze business and operational performance to identify growth opportunities, bottlenecks, and operational inefficiencies.
Lead proactive operational improvement initiatives with field stakeholders such as pickers, store managers, and operations teams, focusing on topics like picking times, rejection reasons, availability, and fulfillment quality.
Conduct trainings and onboard partners on our operational tools, workflows, and advanced platform capabilities.
Build and maintain strong relationships with senior stakeholders at partner headquarters, including leading quarterly business reviews and strategic discussions.
Drive commercial and marketing initiatives together with partners, including campaigns, assortment optimization, storefront visibility, and growth opportunities.
Handle complex escalations and coordinate cross-functional problem solving, including cases involving technical or operational issues.
Conduct regular visits to supermarket branches across Israel to support operational excellence and partner success.
Monitor KPIs and performance metrics using BI and analytics tools, translating data into actionable business insights.

We are looking for a Senior Enterprise Ads - Retail Media specialist to work with our brand partners & provide massive value to our customer base through the brands they love. This is a high-impact, Individual Contributor role that will contribute to building profitable business models touching all of our sales channels. This role requires cross-functional collaboration across the business; you will need to be able to work with our local team and our global ads operations team. Success will come from the ability to leverage our (huge) database to execute commercial initiatives, conduct long-term joint business planning, and provide world-class service to the worlds largest consumer brands.
What youll be doing
Ad + Promo Sales: CPG partners create significant value to our joint customer bases via Ads + Promos. Our product is developing new features every day which you will be in charge of commercializing
Joint Business Strategy and Planning: We create win-win-win models which bring significant benefits to our CPG partners, and our end-customers. Our industry is moving fast and changing by the minute; you will have to be creative and figure out how we can all win together, both today and tomorrow.
Plan Execution: Our team likes to get its hands dirty. Youll work closely with local teams and our global ads operations teams to ensure that the details of operational plans are being executed, from ensuring a supply chain is providing the right amount of availability on our shelves to triple-checking marketing campaign flows.
Market Insight & Data-Driven Analysis: We have industry-leading first-party data on billions of transactions, stored on Snowflake databases accessed via Looker. Leverage market knowledge and data analytics to create actionable dashboards, KPIs, and insights for our business partners.

About the Role We are looking for a Head of RL Gym to own the end-to-end delivery, quality, and scaling of RL Gym programs for our strategic AI partners. You will work closely with frontier-model teams, Delivery, Product, Sales, Research, and Operations to turn complex customer and model-development needs into high-quality, scalable programs. What You’ll Own
* Own partner delivery from scoping through launch, execution, scaling, and iteration.
* Translate research and model needs into clear program requirements, workflows, and success metrics.
* Work closely with frontier-model teams to identify model gaps and design RL Gym programs that address them.
* Own quality standards and quality assurance, ensuring consistent, reliable outputs across programs.
* Build the processes, systems, and operating model required to scale programs efficiently without compromising quality.
* Partner with Sales on customer discovery, solution design, scoping, and expansion opportunities.
* Work closely with Product to translate partner needs and operational learnings into product requirements and roadmap priorities.
* Build strong feedback loops across customers, model teams, Sales, Product, and Operations.
* Own operational performance across quality, capacity, timelines, cost, throughput, and partner satisfaction.
* Build and lead the program management and operations function as the business scales.


About Alice:
Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact- whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection. Alice is widely considered a global leader in online safety and AI security. We have some of the most forward-thinking and passionate minds in the world working to safeguard over 3 billion users across the largest AI and tech platforms. If you're creative and driven to secure the future of AI, we want to hear from you!

Were looking for our next Manager, Cybersecurity Engineering. Could It Be You?
As the Manager of Cybersecurity Engineering, you will lead and grow a team of security architects dedicated to embedding security into our engineering culture in alignment with our regulatory compliance requirements as a Financial Services provider. Reporting to the Director of Cyber Strategy & Risk, you will own the team's technical direction and its impact on the organization's overall security posture - spanning architecture oversight and threat modeling, legacy system risk, security guardrails and automation, and M&A security diligence. You will balance technical leadership with people management, establishing your team as a trusted consultative partner that enables safe innovation across cloud-native financial platforms, legacy systems, and corporate integrations.
The Manager, Cybersecurity Engineering is a champion for putting the customer first and has a deep passion in understanding customer behaviour. They will create lifecycle journeys to improve the customer experience, engagement and retention as we deliver on our promise to help customers keep more of their money as they become more financially successful and secure.