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We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candexs internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candexs specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement.
An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of ata
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Were looking for a client-facing Product Manager who thrives in a fast-paced, multi-project environment. In this role, youll own and drive the strategy, definition, and execution of digital products for a range of clients - from concept to successful launch and beyond.
Youll collaborate closely with designers, developers, and business stakeholders to shape products that reach thousands (sometimes millions) of users and deliver measurable impact.
Youll build long-term, trusted relationships with clients - guiding them through every stage of the product journey and ensuring their goals translate into successful, impactful digital solutions.
What you'll be doing
Product Strategy & Ownership
Own multiple digital products across diverse domains.
Define product vision, strategy, and roadmaps aligned with client goals.
Conduct user, market, and competitive research to uncover opportunities and guide product direction.
Translate business challenges and user insights into impactful solutions and clear success metrics.
Execution & Delivery
Lead cross-functional teams through discovery, design, and development, while taking an active, hands-on role in translating strategy into tangible deliverables.
Manage product backlogs, sprint priorities, and delivery timelines using Scrum methodology.
Ensure every product release delivers on quality, user experience, and business value.
Client Collaboration
Serve as the main point of contact for clients - building trust and aligning on vision and priorities.
Build and nurture strong client relationships, acting as a trusted partner who understands their business, challenges, and goals.
Present product concepts and decisions with confidence and clarity to both technical and non-technical audiences.

We work inside complex ecosystems, mature design systems, and multidisciplinary teams, and are evolving our studio for the AI era.
Who Were Looking For
A product designer with hands-on experience and strong UX foundations.
Someone who understands user flows, problem definition, and product thinking, and approaches challenges with curiosity, experimentation, and systems thinking.
This is someone with the enthusiasm of a young designer, combined with more real-world experience, sharper judgment, and a deeper understanding of UX.
This is not about mastering a specific tool.
Its about knowing how to combine methods, search for the right tools, and adapt your process to the problem at hand.
What you'll be doing
Join design teams working on large, real-world digital products.
Design user flows, UX definitions, and interfaces within existing design systems.
Translate product and user needs into clear structures, journeys, and screens.
Explore and validate ideas through sketches, prototypes, and experiments.
Use AI throughout your design thinking process: research, ideation, variation, validation, and iteration.
Learn how complex products are designed, shipped, and scaled over time.
Collaborate closely with other designers, product managers, and developers.

As a Backend developer in the team, you will be a part of delivering new features, as well as building core components with performance in mind. This role is ideal for a highly skilled developer who is passionate about building scalable and reliable infrastructure and thrives in a fast-paced, innovative environment.
What you?ll do: Implement and deliver new features according to products? requirements Implement enhancement features and build the infrastructure to support the scale of the product. Participate in design discussions and code reviews Develop unit and integration tests Assist in solving real-time customer issues

We are looking for a QA Engineer with a strong focus on testing complex systems to join our team. This role is critical for validating both web applications and infrastructure and ensuring seamless integration across multiple platforms while maintaining high-quality products. In this position, you will execute comprehensive testing strategies that prioritize back-end functionality and API validation. You will validate integrations with third-party systems to ensure efficient data flow and enhance the quality of our integrated systems.
What Youll Do: Develop TEST Plans: Create and maintain comprehensive TEST plans to ensure thorough testing coverage Collaborate with Teams: Work with developers and product managers to define acceptance criteria and deliver high-quality features Utilize Testing Tools: Use tools like Postman, Swagger, PyTest, API interactions, and backend responses Conduct Cloud Testing: TEST and validate infrastructure components in a cloud environment, preferably AWS
Position Intro:
we are the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. our company has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.