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our Salesforce team is seeking a talented Senior Salesforce Business Analyst to drive various new initiatives in a fun, dynamic, and challenging environment.
How will you make an impact?
Conduct current state business process analysis and recommend future state improvements to support business units needs and Salesforce best practices
Organize and lead requirement meetings with business sponsors, users and other impacted teams.
Proactively search for ways to positively impact your business units success, such as new Salesforce features released, system and process improvements
Implement and/or drive actual implementation/development of an approved solution.
Develop both high-level and detailed business requirements documentation to support business needs and identify appropriate solution(s).
Utilize knowledge of Sales, Marketing & Service Operations business processes and tools such as Sales Cloud, CPQ, Service Cloud, Communities and other tools to make recommendations to business and other impacted parties regarding solution options.
Hands-on configuration of all new and existing Salesforce.com features including user management, security, custom objects, page layouts, validations, workflows, flows and other 3rd party applications.
Be a part of ongoing support and maintenance of Salesforce and conduct long-term improvement operations to ensure compatibility with evolving business requirements.

we bring together intelligence, data, and technology experts to craft tailored solutions for some of the worlds largest tech platforms. Within this ecosystem, the Regional Project Manager serves as both an operational and strategic cornerstone.
In this role, you will lead the infrastructure, processes, and project flow for our extensive network of regional experts - thousands of professionals worldwide. As we expand into AI evaluation, red teaming, and other GenAI-related services, you will play a pivotal role in building and scaling this new function. You will help grow our global freelancer network, strengthen operational capabilities, and expand regional coverage. This global network includes GenAI specialists, WEBINT analysts, research vendors, and language experts, all supporting high-impact trust and safety missions across diverse languages and domains.
Youll collaborate closely with our teams to scope needs, design operational frameworks, and oversee execution, ensuring high-quality, scalable, and timely delivery for our Fortune 500 partners.
This position calls for strong project management skills, a can-do attitude, and the ability to connect technology, people, and processes into seamless operational systems.
Roles and Responsibilities
* Serve as the operational lead for cross-regional projects, from ideation to delivery, aligning workforce capabilities with evolving Delivery team needs.
* Manage and oversee the operations and performance of 500+ freelancers and project contributors worldwide.
* Collect, prioritize, and translate research, analysis, and language requests into actionable project plans for global execution.
* Lead multi-stakeholder collaborations across geographies and time zones, often managing multiple, fast-paced initiatives simultaneously.
* Streamline and optimize internal & external workflows through AI-driven solutions and automation tools.
* Build and maintain dashboards and visualizations to track KPIs, performance metrics, and project milestones.
* Conduct market and cost-efficiency research to identify new regions, vendors, and opportunities for workforce expansion, particularly within the AI evaluation and GenAI services domain.

we are the leading tool stack for Trust & Safety teams, worldwide. By relying on ActiveFences end-to-end solution, Trust & Safety teams of all sizes can keep users safe from the widest spectrum of online harms, unwanted content, and malicious behavior, including child safety, disinformation, fraud, hate speech, terror, nudity, and more.
Using cutting-edge AI and a team of world-class subject-matter experts to continuously collect, analyze, and contextualize data,we ensure that in an ever-changing world, customers are always two steps ahead of bad actors. As a result, Trust & Safety teams can be proactive and provide maximum protection to users across a multitude of abuse areas, in 70+ languages.