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Were looking for a motivated and service-oriented Help desk Technician to join our IT team at Pango. In this role, youll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the companys systems and tools. Reporting to: IT Manager
Responsibilities:

* Handle incoming tickets in the helpdesk system and provide timely, professional support.
* Offer end-user technical assistance for computers, peripherals, and organizational software.
* Manage user accounts and permissions in Active Directory and Microsoft 365
* Install and configure operating systems and company applications.
* Maintain workstations, basic network connectivity, and communication equipment.
* Document issues, solutions, and follow-up actions according to team procedures.
Advantages:

* Experience with Intune MDM
* Familiarity with Jira or other ticketing systems.

We are looking to hire a Customer Support Engineer, who will provide front-line technical support for our companys worldwide enterprise customers and partners. You will support our companys product line of IT Security and Privileged Identity Management solutions and resolve customers technical problems by interacting with them via web, phone, and email.
The ideal candidate will be able to resolve technical issues through diligent research, reproduction and troubleshooting, utilizing all the knowledge they have acquired. You will have an eagerness to learn new technologies, take on new challenges, and drive key initiatives with the view to ensuring the long-term success of our companys customers and the company.
Responsibilities:
Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
Participate in on-call rotation to provide 24/7 support for our company's customers
Work directly with R&D teams.

Were building foundational infrastructure to secure AI agents including their identities, access patterns, and interactions with sensitive systems and data. This includes designing intelligent, dynamic mechanisms for ephemeral access control, secrets management, and agent/user identity tailored to modern agent frameworks such as LangChain, LangGraph, Semantic Kernel, AutoGen, and beyond.
In your role, you will be responsible for developing and maintaining high-quality work procedures, executing both manual and automated tests, and leading the team to achieve better quality.
This is a rare opportunity to help shape a new security infrastructure layer from the ground up in a team with the agility of a startup and the backing of a mature organization. Youll play a pivotal role in shaping how AI agents operate safely and effectively across real-world enterprise environments.
Responsibilities:
Define the overall testing strategy and tooling stack across integration, regression, and load/performance testing.
Drive an automation-first mindset collaborate with developers to ensure code is testable and observable.
Partner with product and security to define quality gates for features like agent identity, access delegation, and secrets handling.
Lead root-cause analysis for escaped bugs and define improvement actions.
Own CI quality metrics and dashboards (e.g., build stability, test flakiness, regression coverage).
Influence decisions about test environments, mocks, test data, and production parity.
Collaborate with the centralized quality group to push for E2E coverage.

we are looking for an experienced R&D Group Manager with a creative mindset and strong execution skills to lead multiple engineering teams within our SaaS Platform Department.
As an engineering manager, you will lead, mentor, and recruit team leaders, product owners, and architects who will help us build Saas platform services to fortify our cybersecurity offerings.
You will lead the entire development process from the planning phase through the development and testing process to successful daily releases to our customers.
You will work closely with Product Managers, Program Managers, UX/UI, HR, and others in R&D. 
Key Responsibilities
Lead and mentor multiple engineering teams, ensuring high performance and career growth.
Drive the development, delivery, and operations of SaaS platform services, ensuring reliability, security, and scalability.
Align engineering efforts with business objectives, ensuring timely and quality delivery.
Promote a culture of innovation, collaboration, and continuous improvement.
Defining aggressive goals for the group and the product while leading the group to achieve these goals.
Take a crucial role in architectural and strategic decisions.

we are looking for a senior software engineer to join our team. Our team develops AI agents and infrastructure used across the organization.
In this role, youll be involved in the full lifecycle of software development from creating POCs to supporting systems in production. Some tasks involve research that requires a system understanding, curiosity, and the ability to work independently.
Youll work with large language models (LLMs) from multiple vendors and utilize a wide range of AWS cloud services.

What will you do:
As Senior Data scientist at our company, you will shape the future of identity security and develop innovative AI/ML solutions that enhance security and protect the emerging agentic AI landscape in top organizations. Drive AI research and engineering to address evolving threats and protect critical digital assets effectively.
Drive AI/ML projects from research to production, leveraging advanced algorithms, LLMs, classification models, Unsupervised learning and optimization techniques to enhance cybersecurity solutions.
Model Building: Design, implement, and optimize machine learning models, including deep learning, using frameworks such as PyTorch, TensorFlow, Hugging Face, and scikit-learn.
Work closely with product manager, engineers, software architects and analysts to understand requirements, validate model assumptions, and deliver actionable insights.
Identify AI/ML impact opportunities and translate business needs into actionable roadmap items.
Stay current with the latest advancements in data science and apply best practices to ensure optimal performance.

we are looking for a staff software engineer to join our elite team which is responsible for building a platform that serves all our copmpanys SaaS products.
In addition to the platform, the team is also responsible for one of our copmpanys strategic products that enables customers to access their sensitive assets securely.
In this role you will be using AWS serverless architecture, AWS CDK &Python to design, develop, test, secure & deploy services from planning to production.
The team works in full collaboration with security architects, product managers and other development teams. Together we produce complex and advanced platform that meet the highest security standards and NFRs.
We are looking forward for energetic and versatile person to join our family and help us achieving our goals.
Practice all software development life cycle in agile oriented environment
Design and implement the infrastructure of the system.
Research and implement sophisticated Cyber security mechanisms
Explore new technologies and tools to keep us using cutting edge solutions
Help guide and contribute to feature design and implementation to bring the product to the next level.
Participate in continuous and iterative engineering cycles with emphasis on code quality, supportability, scalability, and performance.

we are looking for a Senior Software Engineer to join the Secrets Hub group and help evolve our modern, multi-cloud secrets management SaaS platform.
Secrets Hub integrates with AWS, Azure, GCP, and HashiCorp Vault to give organizations a centralized, secure, and seamless way to manage secrets across cloud environments. As a senior engineer, youll join a strong engineering team and contribute to the design, development, and scaling of core product services used by some of the largest enterprises in the world.
This is a hands-on role for someone passionate about solving deep technical problems, writing clean code, and working in a fast-paced, cloud-native environment.
Responsibilities:
Design, implement, and maintain secure and scalable backend services for Secrets Hub.
Collaborate with product managers, architects, and fellow engineers across multiple engineering teams.
Write clean, maintainable code in Python using AWS serverless architecture and AWS CDK.
Participate in system design discussions, architecture reviews, and code reviews.
Take part in the full development lifecycle, including planning, implementation, testing, deployment, and monitoring.
Investigate complex production issues and contribute to continuous improvement of reliability and observability.
Uphold high standards of quality, security, and performance.

we are looking for a senior software engineer to join our elite team which is responsible for building a modern IGA service.
In this role you will be using AWS serverless architecture, AWS CDK and Python to design, develop, test, secure & deploy services from planning to production.
The team works in full collaboration with security architects, product managers and other development teams. Together we produce complex and advanced Saas service that meet the highest security standards and NFRs.
We are looking forward for energetic and versatile person to join our family and help us achieving our goals.
Responsibilities:
Practice all software development life cycle in agile oriented environment
Design and implement the infrastructure of the system.
Research and implement sophisticated Cyber security mechanisms
Explore new technologies and tools to keep us using cutting edge solutions
Help guide and contribute to feature design and implementation to bring the product to the next level.
Participate in continuous and iterative engineering cycles with emphasis on code quality, supportability, scalability and performance.

Developer Experience Product Manager (DX PM) is responsible for leading the strategy and roadmap of our companys customer-facing developer portal along with standardization and (where applicable) unification of APIs, MCP servers, SDKs, CLI tools, Terraform and other infrastructure-as-code frameworks and tooling across our company solutions empowering customers to deploy, integrate, automate and manage our company's Identity Security Platform through modern DevOps practices.
Key Responsibilities (short):
Deliver a unified, frictionless, end-to-end developer experience for Identity Security Platform (ISP) deployment and management.
Position the developer (often DevOps engineers, automation engineers, and others) as a persona for our company products.
Act as the voice of the developer persona within our company product organization and create a community for developers.
Deliver an excellent experience for developers through usability, consistency, performance, and high-quality documentation of developer-oriented interfaces and required tools.
Ensure a cohesive experience across all automation methods and all our company solutions.
Key Responsibilities (full):
Define and execute the developer experience roadmap, prioritizing high-impact improvements to APIs, Terraforms, MCP servers, SDKs, CLI tools, and high-quality developer documentation - all focused on our developer persona.
Lead cross-functional collaboration with product managers, engineering teams, UX and technical writers across all solutions to standardize and enhance APIs, Terraforms, MCP servers and other tools, and ensure they are well-documented, easy to use, and scalable. Drive consistency, unification and governance.
Conduct primary research with developers, understand their pain points, gather requirements, and identify opportunities to improve experience, adoption and retention. Reflect results to the different solution teams on requirements that will impact the design and needs from their solutions.
Advocate for developers as our primary persona within our company product organization, ensuring that their needs are prioritized in product development efforts across all solutions. Serve as subject-matter expert for developers and share the knowledge with other PMs. Conduct training and consulting to PM, sales, and enablement teams.
Establish and track key developer-focused KPIs to measure product success and guide strategic decisions.
Stay ahead of industry trends, best practices, and emerging technologies in developer experience.