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Were looking for an Account Manager who will manage a portfolio of our company's strategic customers in Israel from the onboarding stage to assuring satisfaction while identifying business needs in the customers AWS environment.
Work location: hybrid from Tel Aviv
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If you are interested in this opportunity, please submit your CV in English.
Key Responsibilities
Identify Cost Optimization, upsell, cross-sell, and renewal opportunities, and the need for a Dedicated DevOps or FinOps service.
Oversee a portfolio of assigned customers, develop new business from existing clients, and meet sales goals.
Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.
Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives, and proactively engage with them to understand their evolving needs, challenges, and goals.
Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement.
Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
Maintain and develop strategic vendor relations with AWS.
Regularly attend business events and conferences to promote and educate prospective clients on the benefits of our company.

As a Domain Consultant Manager for Idira, you are the technical leader for your Domain Consultant team. You will lead a team of high-caliber experts who provide the deep technical expertise required to transform our customers' identity security posture.
You will work closely with the Solutions Consulting Managers and their District Sales Manager counterparts to build relationships with your customers with the goal of helping them secure and govern all identity types-including human, machine, and AI agents-preventing identity-based attacks and credential misuse. You and your team will play a key role in defining technical solutions that secure a customers key business imperatives and will evangelize our industry leadership in Identity Security (Idira) alongside core security services that establish Palo Alto Networks as a customers cybersecurity partner of choice.
We are looking for a leader to develop our Domain Consultant team, providing training and technical support as a product expert. Additionally, you will provide feedback to the product management team on new feature requests and product improvements based on what you learn from your customer base. Your team, in partnership with the Solutions Consulting team, will displace competitor technologies and build market share within your targeted list of major accounts, and most importantly, help your client sleep at night as they use our products to build secure digital transactions.
Your Impact
Lead your team to innovate and iterate to drive high technical validation and PoC win rates for Idira solutions, while reducing technical validation and PoC timelines
Provide effective technical leadership in customer interactions to include sharing security operations trends and standard methodologies employed by other customers to actively be part of the selling process.
Recruit and hire new Domain Consultants into the team, hiring the best talent in the industry
Work with your peers to develop a Domain Consultant training curriculum
Mentor, train, and review Domain Consultants on your team, keeping them engaged and successful in their careers
Develop relationships with the Solutions Consultant Managers and their teams to ensure full technology coverage in key opportunities
Provide Domain Consultant expertise and fill in for existing team members if there is a resource conflict or vacation coverage challenge
Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO
Lead conversations focused on industry trends and emerging changes to the security landscape
Discuss competitor offerings in the marketplace and positions ours as the best solution
Support your team in documenting HLD (High Level Design) and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions
Review and guide your teams technical validation plans including POV (proof of value) test plans and customer readiness/requirements
Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business
Act as an escalation point for pre-sales and collaborate with post-sales teams for issues that arise
Work with product teams to build requirements and roadmap development plans for our Idira customers
Maintain an understanding of competitor selling strategies and technologies
Up to 50% travel within assigned region.