לוח משרות דרושים Customer Success Manager בפתח תקווה

KMS Lighthouse is looking for an Account Manager to join our expanding Israeli-based team. As Account Manager, you will manage our global customers and implement our solution within enterprise organizations. This role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers- including the provision of training and support to customers using our products.
Responsibilities:
* Manage project implementations for both new customers and those of our existing clients as their requirements grow.
* Engage with our clients through meetings, email, phone or via the ticketing system.
* Understand our clients' needs, tackle problems and where necessary, escalate the case to the relevant people.
* Think creatively about technical issues and provide clients with workarounds when necessary.
* Manage changes to the project scope, project schedule when needed.
* Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency.

we are a leading platform that enables and accelerates our company for brands and retailers. As a truly company, we partner with some of the worlds most recognized brands to provide a seamless end-to-end solution for international online sales, including localization, payments, logistics, and compliance. Our technology-driven approach helps businesses expand into new markets and deliver a smooth, localized shopping experience to customers worldwide.
The Customer Service Knowledge Coordinator supports the development and optimization of customer service automation and knowledge management processes.
Working under the Customer Service Knowledge Manager, this role focuses on improving self-service capabilities, reporting, maintaining the knowledge base, and supporting the implementation of automations and AI-driven solutions that enhance the efficiency of the Customer Service organization.
Responsibilities:
Support the implementation and maintenance of customer service automations using tools such as Zendesk triggers, macros, workflows, and AI solutions.
Work with technical teams and the Knowledge Manager to help configure and optimize automation flows.
Assist in testing and validating new automation and AI features before deployment.
Maintain and update the Customer Service knowledge base to ensure content remains accurate, structured, and easy to use.
Assist in identifying knowledge gaps and documenting new processes or solutions.
Work closely with Customer Service teams to understand operational needs and improve documentation and automation coverage.