We are looking for a tech-savvy people-oriented help desk technician to join our growing IT team and be responsible for providing technical assistance with computer systems, hardware, and software.
As a help desk technician, you will be responsible for responding to queries by email, chat, or via other channels, and offering technical support to our global and on-site employees.
You will be well-versed in all aspects of computer systems configuration, setup, and maintenance, and have excellent interpersonal and communication skills to answer queries on both basic and advanced technical issues, offer advice on how to solve them, and utilize the teams experts when identifying a more advanced matter.
Requirements: 3+ years of experience as a help desk technician or in a similar technical support role within an organization of 150+ employees
Strong knowledge of multiple operating systems including macOS, Windows, and Linux
Solid understanding of computer systems, networks, hardware, and software applications
Proven ability to diagnose and resolve technical issues efficiently and effectively
Excellent problem-solving and analytical skills with attention to detail
Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
Customer-service oriented mindset with patience and professionalism
Ability to work both independently and collaboratively as part of a team
Strong organizational skills and ability to manage multiple priorities
Proficiency in English (written and verbal)
This position is open to all candidates.