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We're seeking a Staff engineer - AI Builder to lead the design and implementation of AI-native technical frameworks that redefine how large-scale systems are built, extended, and evolved.
This role is deeply technical and architecture-driven, focused on designing modular, extensible, and AI-first system foundations that enable scalable development with AI as a core engineering collaborator.
You will work across the full stack, building infrastructure where AI actively generates, extends, and maintains software components as part of the native development flow.
This is not about incremental AI integration - this is about architecting the frameworks that let AI scale software engineering 10x faster and smarter.
Responsibilities
Architect and lead the development of AI-native system frameworks that emphasize modularity, extensibility, and adaptive scalability.
Build platform primitives that enable dynamic AI-driven module and extension generation.
Design and implement developer workflows optimized for AI-assisted software development, embedding AI collaboration as a first-class design principle.
Define and codify AI-native engineering practices, patterns, and guidelines to elevate our software development lifecycle.
Establish and champion best practices for AI-assisted engineering across system design, code quality, testing, observability, and operational scalability.
Drive hands-on prototyping and iterative delivery across frontend, backend, and orchestration layers.
Provide technical leadership and mentorship, fostering an AI-first engineering culture across teams.
Partner closely with Product, AI, and Engineering teams to align system evolution with AI-native goals.

We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale.

What Youll Do
Troubleshoot and resolve technical issues for customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.