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Required Customer Experience Associate
About The Position
We are a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine, which creates a personalized plan for every new business and simplifies the entire journey - from the first idea to long-term growth. More than just providing tools, we see ourselves as partners to our customers, offering a support system and practical guidance throughout their business-building journey.
About the Role:
Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. Were looking for a Customer Experience Associate who lives and breathes CX - youll be the point of contact for our customers across multiple channels, and the quality of every interaction you deliver will directly shape how customers feel about us.
In this role, you will:
Provide multi-channel support (tickets, chat, phone), ensuring every interaction is empathetic, professional, and solution-driven.
Become an expert in our products and proactively help customers unlock their full value.
Champion the customer voice internally-sharing insights and feedback that turn into actionable changes to influence our product, training, and processes.
Identify knowledge gaps, simplify flows, and suggest improvements that elevate the overall experience.
Collaborate with teammates and cross-functional partners to drive a seamless, customer-first journey.

We are seeking someone with an entrepreneurial spirit, a do-er attitude, with a passion for people.
This position will be worked according to US hours (East Coast).
Essential Duties and Responsibilities
Develop and maintain a robust deal pipeline toward targeted entities to continuously grow the business and generate sales.
Making cold calls or reaching out to prospects.
Develop new business opportunities with potential customers at various stages of the sales cycle including targeting, prospecting
Participate in the deal cycle - follow-ups, create presentations and business cases.

We're looking for a driven, target-oriented Account Executive to join our company's growing sales team. You'll be selling a product IT professionals truly love - a trusted, disruptive AI-powered platform that's reshaping IT management worldwide. With Robin, our native AI agent, built directly into the platform, we are leading the charge in autonomous IT - and was recently named a Visionary in the Gartner Magic Quadrant for Endpoint Management Tools.
This is more than a sales role. You'll be part of a team that directly impacts our company's growth, helping shape the sales org from the ground up - from processes and playbooks to the day-to-day culture. If you're passionate about SaaS sales, love building structure, and thrive in a collaborative, innovation-driven environment, this role is for you.
Responsibilities
Own the full sales cycle - from trial sign-up through to CSM handoff
Maintain and grow an active pipeline of inbound and outbound deals
Collaborate with CS, Product, and R&D on prospect needs and feedback
Contribute to building sales processes, playbooks, and documentation
Write technical responses to prospect questionnaires.

We're looking for a Director of Sales to lead our company's Commercial (SMB) sales team, our engine for winning and growing customers You'll manage a team of Account Executives selling a product IT professionals genuinely love: a trusted, disruptive AI-powered platform that's reshaping IT management worldwide. With Robin, our native AI agent built directly into the platform, we are leading the charge in autonomous IT, and was recently named a Visionary in the Gartner Magic Quadrant for Endpoint Management Tools.
If you've built and scaled SaaS sales teams before, know how to win in North America, and want to help shape a sales org from the inside, this role is for you.
Responsibilities
Own the commercial (SMB) segment's sales targets and pipeline health
Manage, coach, and develop a team of Account Executives, driving performance against quota and professional growth
Report on team performance, forecasting, and pipeline metrics to Sales Leadership
Build and refine sales processes, playbooks, and methodology tailored to the SMB motion
Recruit, hire, and onboard AEs as the team scales
Partner with Sales Ops, Marketing, and SDRs to improve pipeline quality, conversion, and handoff to Customer Success
Act as a player-coach where needed: get into deals, help close, and model the behaviors you want the team to adopt
Champion the use of AI-native selling techniques and help the team position our company's AI capabilities (Robin) effectively against the competition.

Were building our Outbound Sales motion from the ground up, and were looking for a driven Outbound Account Executive to join us at this exciting stage.
This is a true greenfield opportunity-while our company has achieved strong success through inbound channels, outbound represents a major growth engine with a huge untapped potential.
As part of this role, you will help define and shape our outbound strategy, build a pipeline, and open new markets and opportunities. You will report directly to the VP Sales, working closely with leadership to influence strategy, messaging, and execution.
You will sell a truly differentiated AI-powered product - Robin, among other groundbreaking products.
This role also includes traveling to industry events, conferences, and customer meetings to represent our company and build relationships in key markets.
If you thrive in building environments and enjoy creating new pipelines, this role is for you!
Responsibilities
Own and drive the full outbound sales cycle, from prospecting to closing and handoff to Customer Success
Build and manage a strong outbound pipeline across target accounts and new market segments
Identify, engage, and develop relationships with key decision-makers in IT organizations
Act as a founding member of the outbound team, contributing to playbooks, messaging, and sales processes
Represent our company at events, conferences, and customer meetings (including travel)
Position our companys AI capabilities, including Robin, as a key differentiator in solving customer challenges
Collaborate with Marketing, Product, and Customer Success to refine targeting and improve conversion
Provide feedback from the field to influence product development and go-to-market strategy
Consistently meet and exceed sales targets and KPIs.

We're looking for a talented and driven Pre-Sales Solutions Engineer to join our growing team. You'll be a key player in our sales motion - owning the technical relationship with prospects and working closely with our Account Executives and Account Managers to drive complex, high-value deals primarily across mid-market and enterprise segments.
What You'll Do
Lead discovery and scoping sessions alongside AEs to deeply understand prospect needs and pain points
Own end-to-end POC processes, typically spanning 1-2 months, including design sessions and technical deep-dives
Deliver compelling product demos and respond to technical inquiries from a range of stakeholders, including C-level and VP-level
Lead RFP/RFI responses and serve as the primary technical point of contact throughout the sales cycle
Collaborate cross-functionally with Support, Product, and R&D to resolve complex prospect requirements
Travel to customer sites as needed (~30%).