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Required Product Marketing Manager
As Product Marketing Manager you'll have the unique opportunity to expand and accelerate the Product Marketing function as a highly valued member of our rapidly growing team. You should be ready to jump in, learn on the fly and contribute immediately as we accelerate our efforts to create unrivaled demand for our high growth B2B SaaS observability platform.
You will contribute directly to our developing technical, go-to-market and content strategies for the organization's cloud-native SaaS solutions. Significant emphasis will be placed on researching and building an understanding of the market, related technologies and the buyer needs that drive our business. Armed with this knowledge, you'll support marketing campaigns, content generation and sales enablement efforts, among many others.
You'll develop compelling positioning, messaging, and campaigns that highlight our key differentiators in the market. You'll work cross-functionally with product, sales, and marketing teams to create effective content and enablement materials that articulate our unique value proposition, with a focus on our AI capabilities, cost-effectiveness, and seamless user experience.
If you're excited by the opportunity to expand your product marketing skills and help change the manner in which organizations monitor and secure their environments in the modern DevOps-driven, cloud-native world, this position may be for you.
Hybrid work environment with office days being: Mondays, Tuesdays, & Wednesdays.
Below are the key responsibilities of the role.
Positioning & Messaging:
Refine and implement our AI-Powered Observability positioning strategy
Develop targeted messaging for different customer segments and use cases
Create compelling value propositions that effectively communicate our platform's capabilities and benefits
Sales Enablement:
Equip the sales team with effective messaging, qualification questions, and competitive positioning
Create impactful sales collateral that clearly communicates our platform's value proposition
Train teams on how to effectively articulate our differentiators and address customer pain points
Campaign Development & Execution:
Design and execute targeted marketing campaigns that generate qualified leads and build market awareness
Develop comprehensive content strategies that address customer pain points while showcasing our platform's capabilities
Collaborate with demand generation to implement tactical experiments and optimize campaign performance
Competitive Intelligence:
Create and maintain comprehensive competitive battle cards and market analysis
Monitor industry trends and competitive positioning in the observability space
Develop effective differentiation strategies that highlight our unique value proposition
Content Creation:
Lead the development of high-value content including technical deep dives, customer success stories, and SEO-optimized articles
Develop comparison content, TCO calculators, and other resources that demonstrate our platform's value
Create thought leadership content that positions us as experts in AI-powered observability.

As a Senior Lead on the end user support team, you will provide AV, applications, Corp Tech, and basic network infrastructure support solutions uniquely tailored to our corporate employees. In addition, you will manage physical security & security systems (hardware and software). Using your knowledge and skills, along with internal documentation, you will diagnose issues, design, plan, and implement a resolution in a timely and appropriate manner. Youll have the opportunity to work either independently or with your team and auxiliary support teams to deliver high-impact solutions that are reliable, scalable, and easy to understand. A successful Senior Lead identifies areas of improvement for the team, thrives under fast-paced, high-pressure environments to ensure employees' & members' needs are met.

In this role, your responsibilities will Include, but wont be limited to:
Technology Responsibilities:

- Provide prompt, white-glove AV and technical support to all employees & members
- Administrator for several enterprise and SAAS applications
- Able to support and troubleshoot Apple and Lenovo hardware in addition to HP printers or work with vendors for resolution
- Leverage existing, emerging, and innovative Audio Visual technologies to enhance, improve, and streamline existing End User Support Technology processes
- Ensure the privacy, integrity, reliability, and security of technology resources used by employees
- Maximize the working efficiency of employees through various means, such as documentation and user education
- Reading and interpreting room diagrams with respect to AV setups.
- Own monitoring and triage of all AV-related requests and tickets for WWs Corporate AV systems
- Troubleshooting AV equipment when there are technical questions or problems related to A/V equipment and identifying appropriate solutions.
- Serve as on-site AV support for meetings and/or events
- Provide basic instruction on the operation of AV equipment to employees as necessary.
- Provide hands-on support with network issues by working in coordination with auxiliary support teams within the organization (Network Engineers, AV)
- Troubleshoot LAN & Wi-Fi network issues locations
- Take part in projects and initiatives to proactively prevent any future downtime for end users
- Conduct requirements gathering sessions with enterprise-level members to discuss IT, AV, and Security requirements and offer sound technology solutions