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Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Were looking for a highly skilled
Technical Support Team Leader
to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities
Lead and mentor team members, provide guidance on complex cases, help prioritize workloads, and contribute to continuous improvement of support processes.
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Were looking for a hands-on Software Engineering Lead to take full ownership of Valences SaaS integrations domain - the layer that connects our platform to dozens of external applications.

Youll lead the evolution of hundreds of existing connectors, handling production issues, expanding capabilities, and driving product-driven development processes. This is a high-impact, dynamic role for someone who thrives in fast-changing environments, enjoys solving complex problems, and knows how to make things happen.

Key Responsibilities

Own and evolve Valences integration layer, maintaining and improving hundreds of existing connectors across leading SaaS platforms.
Handle production incidents, expand connector capabilities, and collaborate closely with Product on roadmap and prioritization.
Design and implement new connectors based on business, product, and customer requirements.
Lead development of automation-based or scraping connectors, extracting and normalizing data into Valences core product.
Proactively use AI tools to accelerate development, troubleshoot issues, automate manual workflows, and improve overall team efficiency.
Take a problem-solving and ownership mindset - identify opportunities to improve performance, automate processes, and scale the system efficiently.
Mentor and guide a small team of engineers while remaining hands-on owning the connectors domain.

seeking an experienced Full Stack Engineer to help build and scale our SaaS security platform - with a growing focus on securing modern SaaS and AI-powered application ecosystems.At Valence, we protect organizations from threats created by SaaS and AI sprawl by unifying SaaS discovery, security posture, AI governance, and identity threat detection into a single platform. Youll work on cutting-edge cloud-native systems, helping to deliver solutions that uncover shadow AI apps, detect misconfigurations, and provide robust APIs and interfaces to empower security teams. ‍

Responsibilities
Hands-on end-to-end development of core features across the stack (backend, frontend, cloud services).
Work in a cloud-native environment (Azure) and microservices architecture, writing high-quality, maintainable code
Build robust APIs and UI components from design to full implementation
Improve developer experience (DX), test automation, system architecture, and infrastructure
Participate in peer code reviews, sprint planning, and technical discussions
Own technical challenges around scalability, performance, and secure data flows as the product and user base grow
Engage with emerging areas like AI usage patterns, anomaly detection, API protection, and identity security

As a team member in a growing startup, your impact on the company is unbound: our team not only implements the plan, but actually creates the plan, engages with customers and product management, defines testing and execution methodologies, according to each core team member's strong suites and preferences. We believe in distributed decision making, and we expect high investment in developer experience, test automation, and overall quality of architecture and code.

Responsibilities
Hands-on end-to-end development, including DevOps tasks and automated testing
Work in a cloud-native environment (Azure), microservices architecture, cutting-edge technologies, and a quality-first mindset
Deliver UI components and full screens - taking wireframes from design to full implementation
Design and improve our developer experience (DX), system architecture, and product infrastructure
Collaborate closely with the core team, participate in code reviews, interviews, and task prioritization
Take ownership and responsibility - your impact will grow as the company scales
Tackle scalability and performance challenges as we grow and our user base expands

We are looking for an experienced Product Manager to join our Product team and lead major parts of Valences SaaS Security platform, with a growing focus on securing AI capabilities embedded in SaaS applications.In this role, you will design, define, and deliver core product features, working closely with engineering, sales, and marketing. You will help shape how organizations secure modern SaaS environments - including AI-powered features such as copilots, agents, and generative AI integrations - and translate emerging market needs into impactful product capabilities.If you thrive in fast-paced environments, enjoy owning complex products, and want to be at the forefront of SaaS Security in the AI era, wed love to talk.Responsibilities

Define and prioritize product features and capabilities, including security and governance for AI features within SaaS applications
Lead discovery for new product initiatives, focusing on risks and attack surfaces introduced by AI adoption in SaaS environments
Create clear product requirement documents (PRDs / FRDs) and manage the product backlog
Work closely with engineering teams to ensure delivery aligns with the product roadmap and customer needs
Conduct market research and customer conversations to understand how AI is being used in SaaS and the resulting security challenges
Collaborate with sales and marketing on product launches, messaging, and enablement.
Monitor competitors and market trends across SaaS Security, AI Security, and identity-related domains
Balance quarterly planning with the flexibility to rapidly adjust priorities in a fast-changing market

We are seeking a skilled and experienced Product Manager to join our team in the field of SaaS security. The ideal candidate will be responsible for designing major parts of our SaaS security product. They will work closely with cross-functional teams including engineering, marketing, and sales to identify and prioritize features and functionality, design the features and oversee their development.

If you are a self-motivated and results-driven individual with a passion for delivering innovative products and solutions in the SaaS security industry, we encourage you to apply for this exciting opportunity.

Responsibilities
Define and prioritize product features and functionality based on customer needs, market trends, and business objectives
Create functional requirement documents and manage the features backlog
Collaborate with engineering teams to define and ensure that product development aligns with the product roadmap and meets customer requirements
Conduct market research and customer calls and translate those into product requirements
Collaborate with sales and marketing teams to ensure successful product launches and provide product training and support
Monitor and analyze competitors' products and positioning to ensure our products remain competitive and meet market needs

Your Career We are a strong team, developing new solutions for one of the most focused products in the company, moving quickly and using cutting edge technologies. We are seeking an exceptional front-end developer with at least 3 years of experience in the latest Javascript technologies (React, Angular, Vue) working on client-side applications on large scales. We are looking for a highly technical individual, who believes that a great frontend is a key to a products success. Our teams main focus is building a great frontend infrastructure with outstanding UX and taking forward the visibility of our cyber security products. Your Impact Design and develop next generation frontend application Take responsibility and lead the development of multiple components of the system in a dynamic environment Work closely with our UI/UX experts, designers and product managers to create visionary cyber security products Research, design and develop complex data visualization solutions.

Your Career We are looking for an Engineering Manager to lead a Data Security team, one of the most technically complex and cross-functional areas within Cortex Cloud. This role combines hands-on technical depth (systems programming, distributed cloud architectures) with managerial excellence, guiding team members that build scalable data-security services running at massive cloud scale. You will drive the design and development of systems that classify, protect, and make sense of customer data across multi-cloud environments. You will lead a team of 7 developers, partner closely with the product managers, collaborate across Cortex and PANW business units, and be accountable for delivering roadmap commitments with speed and precision. Your Impact Lead, mentor, and grow an engineering team within the DSPM domain. Partner closely with Product Managers and cross-functional groups (Infra, Research, UX) to define priorities and build multi-quarter roadmaps. Own the full SDLC - from translating product strategy into actionable roadmaps to ensuring flawless execution and on-time delivery. Align stakeholders across business units and communicate tradeoffs, risks, and execution plans with clarity. Engage directly with strategic customers to lead technical deep-dives, architecture reviews, and roadmap discussions. Set high engineering standards for quality and security while building a culture of accountability and continuous improvement. Build a culture of accountability, ownership, and continuous improvement. Oversee the architecture of scalable, distributed systems (primarily Kotlin & Go) capable of processing data at petabyte scale. Guide teams on building high-throughput pipelines and cloud-native microservices. Ensure efficient deployment, observability, and runtime stability in production environments.

Your Career The SASE Platform team builds and operates highly available, secure, and globally distributed services that protect users, applications, and data for some of the worlds largest enterprises. Our mission is to deliver cloud-native security and networking capabilities that seamlessly converge networking and security at scale. As enterprises accelerate adoption of cloud, remote work, and AI-driven workloads, the need for resilient, observable, and secure SASE platforms has never been greater. As an SRE, you will play a critical role in ensuring our platform is reliable, scalable, performant, and secure from day one. Your Impact As a Site Reliability Engineer, you will be an integral part of the product and platform lifecycle, partnering closely with software engineers, security experts, and infrastructure teams. You will: Collaborate with development teams to embed reliability, scalability, and operability into services from the earliest design stages Design, review, and evolve cloud-native architectures to improve availability, performance, cost efficiency, and fault tolerance Build and operate automation for provisioning, deploying, and managing infrastructure at global scale using Infrastructure as Code Improve CI/CD pipelines and release processes to enable safe, fast, and repeatable deployments Drive observability best practices, including metrics, logs, traces, SLIs/SLOs, and data-driven incident analysis Participate in on-call rotations, continuously reducing MTTR through automation, runbooks, and proactive reliability improvements Mentor and guide engineers on large-scale cloud and SASE deployments, fostering a strong SRE culture Participate in architecture and design reviews, bringing a reliability and operational excellence mindset Champion reliability, security, and operational maturity across the organization.

The Team Our engineering team is at the core of our products and connected directly to the mission of preventing cyberattacks. We are constantly innovating - challenging the way we, and the industry, think about cybersecurity. Our engineers dont shy away from building products to solve problems no one has pursued before. We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. Job Summary The Director of R&D Program Management is the organizational authority for program execution and delivery discipline across all R&D. Reporting to the SR Dir. of R&D Operations. This leader defines and governs the R&D Operating Model, the core practices, processes, and systems that ensure predictable delivery and cross-functional alignment. The role leads large-scale organizational transformation and applies deep change management expertise to improve the product release process significantly. The ideal candidate will be a strategic thinker, an exceptional leader, and a strong collaborator who excels in a high-energy, fast-paced environment. Key Responsibilities Program Management Leadership - Define the R&D Operating Model and lead program management for the organization. Establish unified planning, execution, risk-management, and reporting standards, and maintain the R&D Program Management Playbook Cross-Functional Delivery Ownership - Ensure predictable, on-time execution of strategic programs spanning multiple R&D groups. Build the governance mechanisms, escalation paths, and portfolio-level visibility needed for effective cross-group delivery Transformation & Change Management - Lead the organizational transformation toward monthly release readiness and future continuous-delivery capabilities. Drive end-to-end change management, run maturity assessments, and deliver clear, data-driven progress reporting to executives Strategic Program Execution & People Leadership - Own execution of the most complex, high-risk cross-functional programs. Mentor and scale the Program Management team, set the execution bar, and contribute to hiring, onboarding, and talent development discipline.

Your Career We are considering both Senior and Principal level engineers for this role. As a Backend Developer, you will research, design, and implement cloud security products using the most up-to-date and cutting-edge technologies and frameworks, across all cloud providers (AWS, GCP, Azure, etc). You will build and be responsible for high-performance, massively scalable, always-available cloud-based systems. Your Impact Supercharge data security protection by developing solutions helping clients understand what kind of data they have, and across modern cloud infrastructure (e.g., Azure, AWS, GCP). Make significant contributions to feature development by engaging in design, implementation, testing, and deployment processes Ship innovation for microservices and scanner solutions dealing with high scale data and operations Generate ideas and actively participate in brainstorming sessions to foster innovation within the product

Your Career Get ready to lead the team that is shaping the future of software development at our company! You will manage a pioneering team building our agentic AI tool. This isn't just another product; it's our strategic solution for supercharging developer productivity through advanced vibe coding using state-of-the-art LLM models. We are developing an enterprise-grade, high-scale platform, designed to be used by thousands of engineers. We are looking for an innovative, creative, agile, visionary, and experienced leader who is excited to build and guide the team, defining our next generation of engineering. Your Impact Lead, mentor, and grow a high-performing team of backend and AI developers, fostering a culture of innovation, collaboration, and velocity. Develop and execute a strategic, long-term vision and roadmap for the team, aligning with the broader company goals for developer productivity. Partner closely with key internal stakeholders to define scope, manage priorities, and drive engagement and adoption for your tools. Drive the team's technical direction, leading architectural and design reviews for sophisticated, hyper-scalable AI-powered features. Champion and improve engineering best practices - from agile methodologies and CI/CD to ensuring enterprise-grade quality and reliability for our live production systems. Actively recruit, hire, and onboard the best engineering talent to scale the team and its impact.

Your Career Are you a results-driven, exceptional communicator with a passion for transforming critical, high-stakes customer issues into positive outcomes and strategic insights? Do you thrive in a fast-paced environment, acting as the central nexus connecting R&D to the entire customer-facing organization? Are you the operational leader ready to design and embed the critical internal workflows that ensure engineering teams collaborate seamlessly and efficiently on high-priority escalations AND ongoing day-to-day operational tasks? Join our R&D Operations Team as the R&D Senior Operations Manager. You will serve as the primary communication and prioritization hub for your designated region, owning the end-to-end management of the most complex and business-critical issues-from pre-sales Proof of Value (POV) support through post-sale deployment and ongoing crisis management. Your mission is to ensure R&D resources are optimally utilized, aligning their efforts with the highest-impact customer needs and strategic business opportunities, and to define the operational processes that make this alignment possible across various engineering groups. You will be the operational leader responsible for designing, implementing, and enforcing the standard workflows that govern how R&D teams collaborate on both day-to-day tasks and critical escalations. This role is instrumental in cultivating a customer-first culture within R&D, directly enhancing customer satisfaction, retention, and time-to-value. Your Impact Serve as the single-threaded owner for all critical R&D workstreams in your region, directly influencing customer service delivery quality and Domain Consultants (presale) enablement. Manage the global Jira priority queue, applying a clear severity and business-impact framework to ensure engineering capacity is focused on the highest-value issues. Translate customer-facing and business priorities-such as POVs, high-severity cases, and strategic asks-into well-scoped, actionable R&D tasks. Define, implement, and continuously optimize cross-group workflows to improve execution quality, streamline handoffs, and drive operational efficiency across engineering teams. Lead communication for executive escalations and major get well plans, articulating complex technical challenges through clear, timely, and professional updates. Establish, track, and report SLAs and KPIs for critical issues to strengthen predictability, reduce TTR, and reinforce accountability across R&D and support stakeholders.

Your Career AppSec is the cloud security platform for developers. By leveraging automation and delivering security-as-code, AppSec empowers teams to find, fix, and prevent security risks in application code and infrastructure as code. We are looking for a talented Backend-oriented engineering manager who is excited about cloud and code security, new technology and architecture, about building something new that will become a core part of the product offering, and about high-performance large-scale systems. We are looking for someone who is not afraid to create, challenge and change processes to improve the way things are while balancing important new features that are time-sensitive. Your Impact You will have a major role in the development of core parts of our product, making our product a one-stop-shop for tools that help developers avoid security mistakes. You will also help the team continue to build the product, grow and develop your people. Leading a team of software developers, focusing on the products core. Working with your counterpart PM to define the scope and phases that will help to achieve the best effort vs value balance Leading design review sessions, identifying technical bottlenecks and overpowering features when obstacles are discovered Join the development life cycle and be hands-on Introducing and improving the engineering practices on the team - from planning to retrospective - from testing and CI/CD to design principles Hiring the best talent for the team, as the team is expected to continue growing. Build a collaborative team and personal development plans for each team member.