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Were looking for a Senior Program Manager to own the execution of our Sovereign AI roadmap end-to-end. Youll sit within the Product group and act as the connective bond between Data Science, Engineering, and Product - making sure complex, cross-functional initiatives ship on time and at the quality bar our customers expect.
If you are an unblocker, enjoy making tough tradeoff calls, and drive accountability across the board, your place is with us. Youll manage multiple parallel workstreams across verticals (Security, Health, AML, and more), platform, and AI/ML domains- and youll be the person everyone relies on to know and manage where things stand and what is about to happen next.
The Dream-Maker Responsibilities
Own and manage the full lifecycle of Sovereign AI projects from planning through delivery. Track milestones, dependencies, and risks across multiple concurrent workstreams.
Drive cross-functional alignment, and work daily with Data Science, Engineering, Product, and Design teams to ensure same direction. Break down silos and surface early mitigation.
Maintain clear, accurate visibility into project status, blockers, and timelines. Communicate proactively to stakeholders and management.
Identify and solve risks, by own and drive resolution.
Work closely with senior leadership and domain leads to ensure roadmap priorities reflect strategic goals.
Translate execution-level realities into clear decision points - when tradeoffs need to be made, you frame the options and drive alignment.
Interface with internal leadership and external government stakeholders to align on scope, timelines, and priorities. Keep information flowing in both directions.
Continuously refine processes, rituals, and tools to make the team more effective without introducing unnecessary overhead.

Were looking for a structured, tech-savvy CX Knowledge & AI Chatbot Manager to join the CX Delivery team.
This role sits at the intersection of AI chatbot operations, knowledge management, and CX delivery. Youll primarily own and optimize Support AI Agent (chatbot) and help strengthen the knowledge and content ecosystem that powers both AI and human support.
Were looking for someone with hands-on experience in chatbot management and knowledge systems - not just general CX experience. You should be comfortable working with chatbot flows, intents, and automation logic, as well as structured Help Center or Community content.
This is not a writing-heavy role. Its an enablement role focused on connecting knowledge sources, improving automation performance, and scaling self-service intelligently. In addition to chatbot and knowledge ownership, you may also contribute to broader CX Delivery initiatives such as workflow improvements, automation projects, and operational enhancements as business needs evolve.
AI & Chatbot Management (Primary Focus):
Configure, maintain, and optimize the AI chatbot (Zendesk AI Agent)
Manage chatbot instructions, use cases, workflows, intents, and data sources
Review conversations to identify gaps, fallback patterns, and improvement opportunities
Monitor performance metrics (deflection, customer experience, CSAT/BSAT, routing accuracy)
Ensure alignment between AI logic, tone of voice, and product updates
Knowledge / Content Governance (Primary Focus):
Maintain knowledge structure and taxonomy across Help Center, Community, and AI knowledge layers
Ensure synchronization between customer-facing content, agent knowledge, and chatbot use cases
Identify content gaps using ticket trends and AI insights
Collaborate with CX and Product enablement stakeholders to maintain accuracy and clarity
Continuous Improvement & CX Delivery Support:
Turn AI and support insights into structured improvements
Support automation and workflow optimization initiatives
Contribute to scalable CX Delivery project and various, team objectives, goals and tasks as needed
​Success Looks Like:
Chatbot experiences are accurate, well-maintained, and continuously improving
AI performance improves through structured knowledge alignment
Knowledge content is unified, searchable, and up to date
Automation reduces support load while maintaining strong customer experience
CX Delivery initiatives scale efficiently and predictably.

We are looking for an AI Program Manager to join our team.
We're searching for a talented and passionate technologist to lead internal innovation across the entire company by implementing AI, Automation and Internal Tools. As a key member of the team, you'll play a vital role in developing and implementing innovative solutions to enhance the company's efficiency, productivity and quality. You'll leverage your expertise in artificial intelligence (AI) and project management to design, build, and deploy tools that streamline workflows, automate repetitive tasks, provide insightful data analysis, reduce costs and help the company scale.
Responsibilities:
Collaborate with multiple department heads across the company to identify opportunities, implement POCs and build a roadmap of AI based automation projects and internal tools.
Research, design, and develop AI-powered solutions (e.g., chatbots, machine learning models) to automate tasks, unlock scaling opportunities and generate efficiencies across the company.
Work with the AI Automation Engineer to build internal tools that automate workflows, improve data accessibility, and facilitate collaboration within the company.
Integrate AI and internal tools seamlessly with existing systems and infrastructure to ensure smooth operation and data flow.
Maintain clear documentation, develop training materials and ensure tools and capabilities are enabled and used by potential users across the company.
Conduct ongoing training sessions to the company about internal tools, as well as general developments in the AI space.
Stay up-to-date with the latest advancements in AI, off the shelf tools, and internal tool development best practices.

We are looking for a Data & AI Project Manager to lead the delivery of AI and Generative AI-based solutions for our clients. In this role, you will own projects end-to-end - from initial scoping and requirements definition through development, deployment, and continuous improvement.
This role is well-suited for a technically oriented project or product manager who enjoys working at the intersection of data, AI, engineering, and business, and who thrives in fast-paced, complex environments.
Responsibilities:
Lead the full lifecycle of AI and data projects, from ideation and design through implementation, deployment, and ongoing optimization.
Translate business and user needs into clear system requirements, technical specifications, and structured delivery plans.
Define project scope, priorities, milestones, and deliverables, ensuring execution on time, within scope, and within budget.
Collaborate closely with development, data, and infrastructure teams to support efficient delivery and resolve technical dependencies.
Drive alignment between technical solutions and business objectives, ensuring delivered solutions generate tangible client value.
Manage multiple stakeholders on both client and internal sides, maintaining clear communication and expectations.
Support the design of intuitive, user-centered AI solutions and workflows.
Identify risks, manage trade-offs, and proactively address challenges throughout the project lifecycle.

looking for an R&D Operations Manager to be the operational backbone of our Product and Engineering organization. You'll own how we plan, build, and ship designing processes, leading strategic projects, driving automations and AI-powered workflows, and ensuring every team is aligned and moving fast. You'll be the connective glue across Product, Engineering, Design, CS, and GTM - the person who creates order from chaos and measurably increases our velocity.

Responsibilities

Lead Strategic Projects & Planning Own quarterly planning cycles, roadmap governance, and the most critical cross-functional initiatives end-to-end. Ensure 100% traceability between business goals and what we build. You don't just facilitate - you drive outcomes.
Increase Product & Dev Velocity Design and enforce processes that make squads ship faster. Identify bottlenecks, streamline workflows, and measure the impact. If it slows us down, you fix it.
Jira Governance & Dev KPIs Full ownership of Jira - boards, workflows, automations, hygiene, and reporting across all squads. Build and maintain dashboards for velocity, cycle time, throughput, and release predictability. You're self-sufficient - no engineering help needed.
Automations & AI-Powered Workflows Automate manual toil across the product org. Operationalize AI tool adoption. Eliminate repetitive work so PMs and engineers focus on high-value output, not process overhead.
Cross-Functional Alignment & Enablement Be the connective tissue between Product, Engineering, Design, Data, CS, GTM (including PMM, Professional Services, and Pricing), and Finance. Own release coordination and CS enablement - zero surprise launches, ever.
Tooling, Analytics & Knowledge Management Own the product tool stack (Jira, PostHog, Notion, AI tools) and the budget for product tools and operations - drive ROI through smart vendor selection and consolidation. Ensure PMs have self-serve access to data. Maintain a centralized knowledge base as the single source of truth.