We are looking for an excellent and experienced Global Process Owner (GPO) to lead the evolution of our sales and orders business processes.
As a Senior GPO, you will manage the vision and roadmap of iTeros lead to order (LTO) and order to cash (OTC) business processes as a product, driving scalable, efficient solutions that enhance employee, partner, and customer experiences.
You will shape the future of our business and revenue operations ecosystem by identifying optimization opportunities and improving both customer‑facing and backend processes by leading initiatives from ideation through successful adoption.
Key Responsibilities
Build and manage relationships with Sales Ops, Biz-ops and Rev-ops cross‑functional teams to understand business processes and translate needs into technical requirements.
Analyze existing processes to identify optimization, scalability, and usability improvements.
Define and prioritize the initiatives and features backlog for the Sales & Orders processes domain, Make practical prioritization decisions based on business impact, delivery effort, and timelines. with a strong focus on measurable business outcomes.
Lead discovery and requirements definition, process impact assessment, process design, documentation, and business requirements development.
Translate business needs and user journeys into clear epics, and work day-to-day with engineering teams responsible for the companys business platforms (CRM & ERP) to deliver high-quality, scalable solutions by supporting all project phases - solution design, development, UAT, go‑live, and post‑launch stabilization.
Collaborate with peer GPOs and Business Solutions Architects within broader transformation programs and assess feasibility of new business requests and initiatives.
Develop and deliver training for business users.
Requirements: Customer‑centric approach with strong understanding of B2B business models and E2E processes, GTM, sales, order management, recurring revenue (SaaS), post-sale and E2E customer journey.
Bachelors degree or higher in, Information Technology, Industrial Engineering, Computer Science or others, with equivalent experience.
8+ years of relevant experience as a product or business process manager, product owner or a closely related role , supporting sales-ops, biz-ops and rev-ops business processes with proven ownership of successful implementation of integrated workflows.
Solid technical understanding of enterprise platforms including CRM, CPQ, ERP, and order management orchestration platforms (experience with SAP and Salesforce is an advantage)
Creative problem‑solving abilities; proactive, organized, and able to manage multiple priorities.
Excellent verbal and written communication skills, with the ability to explain complex concepts clearly, and work effectively with global teams across different level of skills, cultures and time zones
Experience working in Agile environments; proficiency with Jira or similar tools is required.
Strong skills in Microsoft 365 (Excel, PowerPoint, Outlook, Visio, Teams, SharePoint).
Experience in the medical device industry and with a global B2B-SaaS operating company is a plus.
This position is open to all candidates.