Partake builds F-PaaS, a platform that manages the full credit lifecycle, from loan application to loan closure. Non-bank lenders in Israel use it to run mortgages, business loans, project finance and consumer credit. Our team works from Israel and Bulgaria.
We're looking for a Customer Support & Enablement Specialist to be the first person our clients reach when they need help, and the one who trains their users on our applications. You'll also keep the day-to-day work around each client running on time, together with our Client Delivery Manager and Tier 2 support.
What you'll do
Be the first point of contact for client requests: triage and log every request in Jira, respond within the SLA, and own it end to end so nothing falls through the cracks
Resolve how-to questions and known issues, handle service requests such as adding or removing users and permissions, and run the first check on system alerts, collecting the details Tier 2 needs to investigate
Train client users on our applications during onboarding and after new releases, in person and online, and run targeted training sessions to deepen system adoption
Keep client operations on track: schedule status meetings, update the open-issues list from Jira and track retainer hours
Partner with the Client Delivery Manager on releases and new-client onboarding, and back up Tier 2 support during absences
Requirements: 2+ years of experience in application support or customer success with B2B clients
Experience training end users on software applications, in person and online
Hands-on experience with a ticketing system, such as Jira Service Management, and with SLA-based support
Tech-savvy and quick to learn new business systems
Excellent written and verbal communication in Hebrew and English
Advantage: experience with Salesforce or financial systems, preferably in credit or mortgage environments
Skills & attributes
Service-minded: patient, courteous and proactive, even under pressure
Highly organized and precise, with strong attention to detail
A confident presenter who explains complex systems in simple terms
Clear, concise writing for tickets, user guides and client updates
Good judgment on when to solve an issue alone and when to escalate, and to whom
Documents the work and suggests process improvements
Can-do, self-managed team player
Why join us
Real impact: you're the person our clients' users rely on every day
A close view of how lenders run their business on a modern credit platform
Hands-on learning across Salesforce, Jira and the full credit lifecycle
A small team where your voice is heard and decisions happen fast
A warm, collaborative atmosphere, with colleagues in Israel and Bulgaria
Details
Full-time
Afek Park, Rosh HaAyin
Hybrid (3 days in office)
Reports to the VP Customers & Growth
This position is open to all candidates.