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our company networking team is looking for an outstanding candidate who thrives in a multifaceted environment, to manage exciting sw releases for our leading sw products. the candidate will need to ensure the release is delivered on time and in high quality, coordinate between development and testing groups and between global sw groups. in addition the role will require to gain good understanding of products dependencies.
what youll be doing:
be an effective leader in crafting and driving a delivery of high quality sw in an efficient way.
collaborate with engineering, operations, architecture and marketing across the globe to coordinate the release of products and ensure release will meet the schedule and with high quality. in parallel, partner with the QA teams to ensure alignment of all tests between the development, verification and QA groups.
take full ownership of projects from kickoff to signoff.
manage multiple parallel releases with strong attention to detail, ensuring clarity, alignment, and consistent communication across teams while tracking dependencies, milestones, and deliverables.
maintain clear, up-to-date visibility of the release status, ensuring all stakeholders have an accurate understanding of progress, next steps, priorities, and risks at any given time.
support senior release managers with release activities.
own and manage selected cross-products topics (e.g., customer bugs, release checklists, rcas, define and improve processes).
conduct release meetings and communicate release status. resolve issues when they appear and raise red flags when needed. work with planning and tracking systems to lead the release progress, and build release indicators.

We are seeking a Senior Customer Program Manager - Generative AI to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

What you will be doing:

Define and manage program schedules, deliverables, and turning points aligned with customer roadmaps and requirements.

Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.

Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.

Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.

Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.

Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns within the generative AI domain.

Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets.

Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.