לוח משרות דרושים מנהל פרויקטים במערכות מידע ברעננה

The Project Manager will oversee and manage the end-to-end delivery of digital transformation centered on CRM strategy and the Salesforce platform. This role requires a strong strategic understanding of CRM processes (Sales, Service), deep knowledge of the Salesforce ecosystem, and expertise in Project Management methodologies. The Project Manager will ensure the successful execution of complex Salesforce initiatives while aligning technology solutions with core business goals and maintaining the highest standards of quality and efficiency.

Key Responsibilities:
Lead cross-functional teams in the execution of large-scale CRM and Salesforce programs (e.g., global implementations, legacy system migrations, or platform consolidations).
Develop and maintain detailed program roadmaps, timelines, and budgets for the entire Salesforce portfolio.
Ensure all programs are delivered on time, within scope, and on budget.
Monitor program progress, proactively manage risks, and resolve inter-project issues and dependencies.
Report regularly to senior management and stakeholders on overall program performance and business value realized.
Serve as the primary point of contact for internal business clients (Sales, Service, Marketing departments), ensuring their needs are deeply understood and met by the technology solution.
Manage relationships with internal and external stakeholders, including Salesforce Architects, Development Teams, and Business Process Owners.
Drive organizational change management to ensure high user adoption of the implemented Salesforce solutions.
Collaborate with Salesforce Architects and Engineers to design and implement solutions that meet specific business needs while ensuring system scalability, stability, and platform best practices.
Ensure all projects meet the highest quality and data integrity standards.
Lead, mentor, and motivate multiple project teams involved in the program to achieve high performance.
Allocate resources effectively and manage team workload across the entire program.

As the Director of Project Management, you will be responsible for leading, mentoring, and scaling a high-performing team of Project Managers dedicated to delivering complex Salesforce solutions for our global clients. You will oversee the strategic execution of the Professional Services portfolio, ensuring that all projects meet rigorous technical and business requirements while maintaining high profitability and client satisfaction (CSAT).

In this role, you act as the bridge between executive leadership and tactical execution, evolving our delivery methodologies and serving as a senior advisor for our most strategic client engagements.


Key Responsibilities
People Leadership: Lead and develop a team of Project Managers. Drive professional growth through coaching, performance management, and the enhancement of client-facing consulting skills.
Delivery Governance: Define and standardize project management methodologies (Agile, Waterfall, Hybrid) across the Salesforce practice to ensure consistent, high-quality delivery.
Portfolio Oversight: Monitor the health of the entire project portfolio. Act as the primary Escalation Point for clients to resolve complex delivery challenges and scope disputes.
Commercial & Profitability Control: Partner with the PMs to manage project margins, resource utilization, and SOW compliance. Ensure "Scope Creep" is identified and captured through formal Change Requests.
Resource & Capacity Planning: Strategically allocate Project Managers to client accounts based on expertise and workload, ensuring optimal team utilization and project success.
Strategic Stakeholder Management: Foster long-term relationships with C-level stakeholders at client organizations, ensuring our Salesforce implementations align with their long-term business roadmap.
Process Innovation: Continuously improve the delivery lifecycle by implementing advanced PPM tools (Jira, Smartsheet, etc.) and automation to increase team efficiency.
Executive Reporting: Provide the leadership team with high-level visibility into portfolio performance, revenue forecasts, and potential delivery risks.