Were looking for an experienced and motivated Team Lead to join our IT organization, managing Tech Support across Israel and EMEA, while also leading our Global Mobile Operations. This role blends people leadership, hands-on technical ownership, and operational excellence. You'll work closely with regional IT teams, end users, vendors, and global stakeholders to ensure high-quality support and seamless mobile device lifecycle management across the organization.
How will you make an impact?
Lead and mentor Tech Support teams across IL & EMEA, ensuring excellent service delivery and end-user satisfaction
Own onboarding/offboarding IT processes, executive support, and office tech readiness
Drive execution of local IT projects and provide on-site support for high-impact events and conferences
Manage the companys global mobile device program including budgets, vendors, procurement, and usage tracking
Administer Intune-based mobile policies (Android/iOS), ensuring security and compliance
Collaborate with finance, procurement, and global IT to optimize operations and reduce mobile costs
Define and track key operational metrics (e.g., SLA, CSAT, FRT) to continuously improve service.
Requirements: 35 years of experience in IT support roles, including at least 12 years in a leadership or team lead position
Proven experience with Microsoft Intune and mobile device management (Android & iOS)
Strong technical knowledge across hardware/software support, M365, Windows/macOS environments
Demonstrated ability to lead distributed teams and collaborate across geographies
Excellent communication and organizational skills with a hands-on, service-driven mindset
Fluent in both Hebrew and English a must.
This position is open to all candidates.