לוח משרות דרושים מדעי החיים, טבע וחקלאות בנתניה

As a Complaints Coordinator, you will play a vital role in ensuring patient safety, regulatory compliance, and continuous product improvementdirectly contributing to better healthcare worldwide. If youre detail-oriented, have strong technical writing abilities in English, and want to make a difference in global healthcare, you belong with us!

Job Description

Register, investigate, and document customer complaints in line with regulatory standards and company procedures.

Identify and escalate adverse events, potential risks, or recurring product issues.

Draft clear and professional complaint closure reports and customer correspondence.

Collaborate with Regulatory, Product, R&D, QA, and Operations teams to resolve issues.

Analyze complaint trends and provide data-driven insights for product improvement.

Direct Manager: Complaints Team Leader

Our R&D department is looking for an excellent R&D Student to join the team

Job Description:

The R&D student will conduct experiments as part of investigating customer complaints.

Participate in departmental tasks that include problem solving and critical/root cause analysis Supporting

Develop algorithms for various system components

Design and implement experiments for various projects



Direct Manager: Research Director

Our smART+™ platform is a sensor-based feeding system for intensive care unit (ICU) patients. It aims to prevent life-threatening complications such as ventilator-associated pneumonia, malnutrition, and acute kidney injury. We recently introduced Nutrition Management 2.0™, which is a comprehensive, guideline-driven approach that aims to improve nutrition while reducing feeding complications. Combined with our smART+™ platform, it monitors, analyzes, and prevents malnutrition and gastric aspirations in real time. By improving nutrition and achieving 100% feeding efficiency, the smART+™ platform greatly reduces hospital-acquired complications and speeds up ICU patient recovery. This is a temporary position (Maternity Leave Cover) for a period of approximately 8-9 months, with an option to extend to permanent employment. The QA Engineer Non-Conformity Leader shall have a responsibility that includes:
* Provide technical support in documenting & maintaining the Quality Management System through knowledge & understanding of ISO13485 & MDR.
* Alert management on critical issues and delay in tasks closure .
* continues improvements on the relevant processes.
* Co-operate with RA/QA/QC team to comply with regulations.
* Provide technical support in documenting & maintaining the Quality Management System through knowledge & understanding of ISO13485 & MDR.
* Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
* Suppliers- Control, monitor and approve all suppliers, perform and approve supplier evaluation, etc.
* Customers- analyzing issues reported via customer feedback, maintaining records and implementing changes to manufacturing when necessary.
* Support QMS- logistic activities for compliance with the approved written procedures and requirements.
* Discussing and solving problems related to manufacturing departments, sub-contractors, suppliers and customers.
* Assist with the development and implementation of regulatory procedures.