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We are looking for a Planner.

What are we looking for?
An NPI Engineer that will join our growing production team and build the position and process from scratch. This is a first time position of NPI in our company, so you will have great responsibility to build the field.

What are we looking for?
Head of System Engineering for our Aerial Surveillance Solutions division.

At Infinidat, we help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies. Were looking for a talented and visionary team lead to join our dynamic Hardware Infrastructure (HW Infra) team within the R&D department. In this role, youll be at the forefront of designing and developing the infrastructure and tooling that form the backbone of our high-performance, mission-critical, server-side products. Your leadership will ensure our products are rigorously tested, reliably delivered, and maintained to the highest quality standards. If youre passionate about innovation and eager to find creative solutions to enhance testing architecture and infrastructure, wed love to have you on board!
Responsibilities:
* Managing developers in the team as they tackle difficult issues in their work on SW design, implementation or debugging.
* Technical leadership and ownership of large, multi-disciplinary features and changes to our product.
* Hardware and Software Integration - Develop software solutions to effectively handle and monitor various hardware components.
* Communication Interfaces - Design and develop both external and internal communication interfaces for our products.

We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers. We are always there to protect our customers' data in every hardware/software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach. This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
Responsibilities:

* Initiate and manage all on-site customer activities - logistically and operationally
* Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
* Provide initial assistance to incoming phone calls and email queries related to our product
* Maintain and constantly improve an internal knowledge base and workflows

As a Tier 3 Support Lead, you will serve as the central point for investigating and resolving complex technical issues raised by teams across the company, primarily from Customer Success. You will collaborate closely with senior developers, product managers, security experts, and other stakeholders to analyze data, identify root causes, and implement effective solutions. In this role, you will lead the Tier 3 support function, defining and continuously improving processes, setting best practices, and ensuring effective collaboration with US-based client-facing teams to deliver timely, high-quality resolutions and an exceptional customer experience.

RESPONSIBILITIES

Investigate complex technical issues using analytical tools, system logs, databases, and other monitoring systems to identify root causes and resolutions.
Collaborate with developers and product managers to define bugs, clarify change requests, and ensure accurate documentation and prioritization.
Manage issue tracking and ensure each case is assigned to product versions in accordance with defined SLAs.
Communicate effectively with various internal teams to provide updates on issues, resolutions, and expected timelines.
Work closely with US-based client-facing teams to support VIP customers, handle escalations, and deliver high-quality technical investigations.
Own Tier 3 support processes, continuously monitor performance, and drive improvements to increase efficiency and quality.