לוח משרות דרושים מנהל מוצר - אינטרנט בהרצליה

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. The Tier 1 Team operates in a dynamic and energetic environment and plays a key role in providing first-line support to SolarEdge customers. We deliver high-quality, professional support while collaborating closely with various departments and interfaces across the company. As part of the team, you’ll serve as the initial point of contact for customers and contractors on technical matters—providing guidance, troubleshooting, and escalating issues when necessary. You will respond to phone calls, emails, and chats in a timely, service-oriented manner, explaining and resolving technical situations for non-technical individuals. By joining us, you’ll gain hands-on experience troubleshooting and supporting a variety of hardware and software configurations, running tests and diagnostics, and ensuring our customers receive professional, efficient support. What you'll be doing:
* Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM).
* Provide technical support, troubleshooting, and diagnostics for SolarEdge products (inverters, optimizers, monitoring portal, etc.) using available resources such as product schematics, knowledge bases, and other sources of information.
* Document all interactions and activities in the CRM system.
* Resolve technical issues using SolarEdge's tools (according to permission level).
* Escalate unresolved cases to higher support tiers when needed.
* Work with Customer Service Logistics to validate authorization for the release of parts needed to resolve problems encountered by customers.
* Participate in team meetings and collaborate with global colleagues to resolve customer cases.

Country:
Israel

City:
Herzliya

Were looking for a strategic and experienced product leader to drive our data classification and privacy portfolioone of the most foundational parts of our platform and a critical area of investment and innovation. This role is responsible for building advanced, scalable solutions that help our customers identify, categorize, and govern sensitive data across SaaS, IaaS, and on-prem environments.
You will lead a talented team of product managers and work closely with engineering, design, marketing, and sales to ensure our classification and privacy products continue to set the industry standard. Youll work in a hybrid model, and help shape the future of the platform.
Responsibilities:
Lead the strategy, vision, and execution for classification and privacy products portfolio
Manage and grow a team of experienced product managers across multiple product lines
Define and own the roadmap for sensitive data discovery, classification, labeling, and privacy-aware controls across cloud and on-premises environments
Deeply understand customer use cases for compliance (e.g., GDPR, CCPA, HIPAA), data governance, insider threat protection, and data loss prevention
Drive innovations in content-aware and context-aware classification, including AI-driven techniques such as ML, NLP, and LLM-based models to accurately identify and categorize sensitive data
Evaluate and incorporate emerging technologies (e.g., generative AI and large language models) to enhance classification accuracy, scalability, and real-time data understanding
Work hands-on with UX designers, engineering, and research teams to design thoughtful, scalable solutions
Partner with internal stakeholders including Customer Success, Sales Engineering, and Professional Services to understand deployment challenges and inform roadmap priorities
Engage regularly with customers and prospects to gather feedback and validate product direction
Collaborate with marketing and sales teams to position, launch, and drive adoption of new features and products
Track and analyze product usage, customer feedback, and market trends to iterate on product strategy
Serve as a subject matter expert and thought leader both inside and outside the organization on data classification and privacy topics