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Would you like to be part of a team that leads change? Do you like to influence? Does technology excite you? If so, your place is with us! Come and join the leading IP-video company. With over 5,000 customers in 150 countries, we are the solution of choice for the world's leading broadcasters and sports organizations. The FIFA World Cup, Summer Games, US Presidential Election, G7 Summits and more are all covered by our technology! We are looking for you to play a key role, implementing the power of data and insights for business success. As a PMO (Project Management Officer) & Project Manager, you will work closely with our different teams, managing our projects' portfolio and leading our cross-functional projects, especially those focused on customer-facing implementation and success. You will analyze processes, effectively solve problems, and recommend ways to achieve successful business transformation both internally and for our key customers. Location: Kfar Sava, Israel
Responsibilities
* PMO assist in planning activities, including defining project scope, objectives, and deliverables for both internal initiatives and customer engagements.
* Manage the full lifecycle of customer-facing projects, from kickoff through final delivery and successful deployment.
* Identify key metrics and KPIs to measure business performance and customer success.
* Process mapping and improvement, collaborating with cross-functional teams (especially Sales, Product, and Support to ensure smooth customer delivery).
* Lead operational excellence improvement projects internally and cross-functional projects.
* Identify inefficiencies, bottlenecks, and areas for improvement in our customer delivery processes.
* Develop recommendations and support the implementation of processes.
* Create executive-level presentations for both internal stakeholders and external customers.
* Ensure data accuracy and integrity in all reporting activities.

You will join the R&D team building the next generation of our AI-powered metadata and context management. This system is the backbone that enables instant, actionable answers via our MCP and agentic use cases by translating complex business questions into secure, cost-aware data queries.

This is a high-impact, data-intensive role requiring production-grade backend development expertise, focused on quality, governance, and low-latency retrieval across complex data sources.

What youll do:
This role focuses on the end-to-end backend development and engineering quality for our core AI retrieval plane:
Design and Scale Context Retrieval: Develop and deploy services for our hybrid RAG/GraphRAG systems, combining lexical and vector search on data from various sources.
Implement Governance Gates: Build mission-critical backend logic to enforce data security policies, ensuring customer data and internal business data are filtered, masked, or isolated based on policy tags before context is ever generated.
Own the Quality Lifecycle: Design and implement automated evaluation to continuously measure the precision, recall, and faithfulness of the retrieved context against golden metrics.
Optimize Performance and Cost: Architect backend solutions for performance, including designing semantic caching strategies, memory, and context compression.
Data Modeling & APIs: Contribute to the graph model and APIs for retrieving metadata (glossary terms, lineage, schemas), enabling sophisticated context assembly for the agent.
Full Observability: Implement comprehensive tracing and monitoring for every agent component and tool call, ensuring high service reliability and quick root-cause analysis.