Our support department is looking for a Support Partner to work on shifts. As a Support Partner, you'll play a key role on our support team, ensuring clients receive exceptional assistance with our products and services.
Your main responsibilities will include delivering efficient, high-quality support, handling client inquiries, resolving issues, and maintaining top customer satisfaction. You'll also collaborate with our research and development teams to address and solve customer challenges effectively.
The role includes:
Client Support: Handle inquiries via email, phone, and chat with professionalism and accuracy.
Problem Solving: Work closely with technical teams to resolve customer issues and improve our products.
Knowledge Development: Become an expert in our products to deliver valuable guidance and solutions.
Requirements: Previous customer support or helpdesk experience - required
Customer-first mindset with strong communication skills and a solution-oriented approach - required
SQL experience - required, with a quick grasp of complex software and technology
Skilled at staying organized and managing multiple tasks under pressure
Proficient in English - required; Russian - advantage
Flexible availability; preference for those available on Saturdays
Bachelor's degree or relevant certifications - desirable, not mandatory
Passion for soccer - a significant advantage
This position is open to all candidates.