Join our company and lead end-to-end User Experience ( UX ) processes across enterprise digital platforms, helping shape consistent, user-centered journeys that drive real business value! Job Description
* Lead and define UX processes across the organization's digital assets, including websites, portals, applications, and chatbots.
* Translate business and operational requirements into User Experience principles, user flows, and customer journeys.
* Work closely with business stakeholders, product teams, IT teams, and external design studios.
* Create UX briefs, define User Experience requirements, and ensure proper implementation of UX guidelines.
* Establish UX standards, methodologies, and best practices across multiple digital channels.
* Ensure a consistent User Experience across all digital platforms and touchpoints.
* Participate in early-stage project planning and requirements gathering, with a focus on user journeys and usability.
* Collaborate with development, QA, and architecture teams to ensure successful implementation.
* Support continuous UX improvements throughout the product lifecycle.
* Analyze user feedback, usage data, and UX -related insights to drive ongoing enhancements.
Requirements: * 3-5 years of experience in UX, Digital, Product, or User Experience Design/Analysis roles.
* Proven experience defining UX processes and user journeys, beyond visual design.
* Experience working with design studios or UX / UI teams.
* Strong understanding of business and operational processes.
* Experience working with development teams and IT organizations.
* Ability to create UX specifications, user flows, and user journey documentation.
* Hands-on experience with UX collaboration tools such as Figma, Miro, FigJam, and Confluence.
* Strong analytical thinking and a system -wide perspective.
* Excellent communication and stakeholder management skills.
* Ability to lead cross-functional processes in a complex organizational environment. Advantage
* Experience working in large-scale enterprise environments.
* Experience in public sector, infrastructure, or highly regulated organizations.
* Familiarity with CRM systems, enterprise portals, and customer-facing service applications.
* Experience measuring and analyzing User Experience through feedback and analytics tools.
* Knowledge of Accessibility standards and best practices.
* Experience working with multiple digital products and platforms simultaneously.
This position is open to all candidates.