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We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

The Role:
This role is central to driving operational excellence across the support organization, ensuring teams can deliver fast, high-quality service at scale. It leads the design and continuous improvement of support processes, workflows, and policies, while identifying opportunities for automation and efficiency gains. The position owns performance measurement through KPIs, dashboards, and analytics, translating data into actionable insights that shape strategic decisions. It also partners closely with cross-functional teams to enhance systems, tools, and end-to-end support experiences. With broad ownership and visibility, this role empowers the individual to influence how support operates globally, drive meaningful change, and elevate both customer and employee experience through smarter, more scalable operations. The Support Operations Lead will be measured on:
* Improvement in SLA performance
* Reduction in response and resolution times
* Increased support team productivity
* Improvement in CSAT and customer experience metrics
* Successful implementation of operational initiatives
* Adoption and effectiveness of support tools and processes Reports To: VP Technical Support

Who You Are:
A highly organized and data-driven Support Operations Lead to drive operational excellence across our customer and technical support organization. This role is responsible for optimizing support processes, managing support systems and tools, delivering actionable insights through reporting and analytics, and enabling support teams to operate efficiently at scale. The ideal candidate combines strong operational expertise, analytical skills, project management capabilities, and a passion for improving customer and employee experiences.

What You’ll Actually Be Doing:
Support Operations & Process Management
* Design, implement, and continuously improve support processes, workflows, and operational standards.
* Identify inefficiencies and drive automation initiatives to improve productivity and customer satisfaction.
* Drive initiatives to improve service quality, operational efficiency, and customer experience.
* Lead operational readiness for new product launches, feature releases, and organizational changes.
* Collaborate with Support Leadership, Product, Engineering, Customer Success, and Business Operations teams.
Performance Management & Analytics
* Define and monitor key support KPIs
* Build dashboards and reports to provide visibility into support performance and trends.
* Analyze operational data and present recommendations to leadership. Systems & Tools Administration
* Own and optimize support platforms such as CRM, ticketing, workforce management, and knowledge management systems.
* Partner with IT, Engineering, Product, and Customer Success teams on system integrations and enhancements.
* Evaluate and implement new technologies, including AI-powered support solutions.

Why You’ll Love Working Here:

* Flexible hybrid work model: three days a week at our Jerusalem office
* Monthly wellness reimbursement – from therapy to gel manicure, it's up to you
* Full Keren Hishtalmut, private health and dental insurance
* Volunteer days, donation matching, Yoga and Pilates
* A supportive, collaborative culture that puts our people first

Next Step:
Hit Apply!

We are At our company we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of Embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - were reshaping how financial technology is developed and delivered..
The Role:
The Credit Risk Analyst is part of the Credit Risk Function. As a Risk Analyst, you will help provide technical and data analytical support to ensure accurate, timely, and relevant risk information about the banks credit portfolio is delivered to senior management, risk committees, and regulators. The role provides in-depth exposure analysis, risk insights, and reporting for all credit portfolios, consisting of all products which expose our company Bank to credit risk. The analysis and reporting support senior management's understanding of current risk drivers, portfolio concentrations, correlations, and potential emerging risks.
Who You Are:
Passionate about analytics, data, and credit, with the ability to take the data and make it tell a meaningful story. Youre able to produce clear reports with an organized and detail-oriented vision, sometimes with no clear instructions, and coordinate with the data owners to piece together the underlying stories. You are proactive with a can-do approach in meeting short and critical deadlines. You understand how to translate information into what the business needs by delivering the best solution. Youre curious, persistent and creative, with very strong attention to detail. Youre able to thrive in fast-paced high performing environments and work efficiently under pressure and enjoy this challenge. You value flexibility in order to prioritize your personal life without giving up on the challenge that drives you to love your career. Youre self-disciplined enough to work remotely and deliver results on time. You are a native English speaker and have excellent writing skills.
What Youll Actually Be Doing:

* Prepare Credit Portfolio review materials, ensuring accuracy, timeliness, and compliance with internal policies and regulatory requirements for the Credit Committee
* Support the analysis of material variances in the Credit portfolio. Prepare clear and accurate summaries of analysis findings for internal stakeholder discussion
* Participate in end-to-end report development lifecycle: conceptualization, data collection and aggregation, prototyping, report production, and automation
* Develop and monitor risk appetite metrics to ensure the risk that the business is taking is appropriate and within the firms established risk tolerance
* Assist with ad-hoc requests for new point-in-time and trend analysis of the credit portfolio, including capture and aggregation of data not already in credit, risk, or CRB systems
* Strong verbal and written communication skills including the ability to summarize information for delivery to senior management
* Support regulatory examination request
Why Youll Love Working Here:

* Flexible hybrid work model: three days a week at our Jerusalem office
* Monthly wellness reimbursement - from therapy to gel manicure, it's up to you
* Full Keren Hishtalmut, private health and dental insurance
* Volunteer days, donation matching, Yoga and Pilates
* A supportive, collaborative culture that puts our people first
Next Step:
Hit Apply!