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Who We Are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem – we’re reshaping how financial technology is developed and delivered.

The Role:
We’re looking for a Microsoft Dynamics 365 CRM Administrator to lead the implementation and evolution of our Microsoft ecosystem, ensuring smooth operations, scalability, and top-tier user experience across departments. In this critical role, you’ll design and administer our Dynamics 365 CRM and Power Platform systems while supporting high-impact business processes, from partner onboarding to enterprise workflow automation. You’ll work closely with stakeholders across time zones and business lines to translate needs into scalable configurations and sustainable architecture. This role offers a high degree of autonomy and influence within a mission-driven, fast-paced fintech environment

Who You Are:
A solution-oriented professional with strong project ownership skills Available to work primarily US hours (NY Time Zone) An excellent communicator, fluent in Hebrew and English, across remote and hybrid environments Passionate about building scalable systems and streamlining business operations A self-starter who thrives on structure, clarity, and cross-functional collaboration Committed to data quality, system integrity, and user success

What You’ll Actually Be Doing:

* Own and manage the entire Microsoft stack at Cross River including Dynamics 365 CRM, Power Pages, Power Automate, Power Apps, SharePoint, Teams, and Outlook
* Administer, configure, and continuously improve D365 CRM and the Power Platform suite
* Lead architecture, governance, and release management for environments, CI/CD, and ALM
* Provide technical support and training to users across the company
* Maintain environment security, compliance (GDPR, GLBA), and disaster recovery policies
* Act as a technical SME and advisor for partner onboarding processes and cross-functional solutions
* Champion data accuracy and oversee documentation, data uploads, and reports
* Manage solution lifecycle including capacity planning, licensing, provisioning, and telemetry
* Evaluate and implement changes via configuration/customization based on evolving business needs

What You Bring to the Table:

* 10+ years of experience in enterprise software design and administration
* 5–7 years of direct experience with Microsoft Dynamics 365 CRM, Power Platform, Power Pages, Power Automate, Power Apps, SharePoint, and MS Teams
* Strong project management and stakeholder engagement skills
* Hands-on experience with Visual Studio, Git, C#/.NET, SQL, and the Microsoft developer ecosystem
* Proficiency in administering CRM systems, managing business flows, security roles, and model-driven apps
* Availability to work primarily US hours (NY Time Zone) – capable of working in a largely asynchronous environment
* Experience with modern tooling including TypeScript, Liquid, Azure DevOps YAML pipelines, CI/CD test automation, telemetry, and monitoring
* Familiarity with DevOps, Agile, and SDLC best practices
* Experience in the banking/fintech domain, portal implementations, and data governance – A bonus
* Power BI, Visio, Excel, basic SQL, and relevant Microsoft certifications – A bonus

Why You’ll Love Working Here:
Flexible hybrid work model: three days a week at our Jerusalem office Monthly wellness reimbursement – from therapy to gel manicure, it's up to you Full Keren Hishtalmut, private health and dental insurance Volunteer days, donation matching, Yoga and Pilates A supportive, collaborative culture that puts our people fi

About the Group:
As an IS Implementation Engineer, you will join our company's Information Systems department.
The team gathers business requirements and is responsible for new implementations, developments, and system support.
You will identify knowledge gaps, create, implement, and manage training and development programs for employees and business customers.
Work closely with various teams at our company: software, safety, products, project managers, operations, etc.
What will your job look like:
Day-to-day management and administration of requirement/asset systems, including workflows, user accounts and permissions, custom fields, dashboards, reports, project creation, etc.
Collaborate with various teams, define business processes related to requirements management, and serve as the focal point for consolidating requests and needs.
Provide end-user coaching, training, and support, including ongoing maintenance of training documentation and management of the submitted ticket queue.
Offer both technical and process solutions to address requirements, and evaluate alternate solutions.
Lead system changes and deployment of new requests and fixes.
Develop efficient dashboards and live reports that provide added value to users and managers.