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Development of complex information systems in eMerge.

Learning and expertise in SQL and with unique internal technology.

we are looking for a Senior AI Backend Engineer.
Build the future of AI in the world of Cloud Infrastructure. You'll design innovative solutions powered by AI and help shape where we're headed as a company.
Why This Role Rocks:
Develop cutting-edge AI solutions - We're harnessing LLMs to solve real cloud infra problems, not just for buzzword points
We build the future - AI SRE became the hottest market in the cloud infra space - its our job to lead it.
Your ideas become reality - Propose solutions, lead initiatives, and see your impact
Shape our tech direction - You'll have a real voice in our technical strategy.
FULL Ownership: We believe in taking developments end to end. From ideation all the way to production.

We are seeking an experienced People Planning Solution Architect‎ to join our Customer Success Solutions Architect team. In this pivotal role, youll develop a deep expertise in ourWorkforce Planning (WFP) module- serving as a bridge between customer needs, product vision, and scalable business outcomes.
As a People Planning Solution Architect‎, youll be a trusted advisor and strategic partner to both our clients and internal teams. Youll collaborate closely with Product, Customer Success, and R&D to ensure the WFP roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.
Youll lead client conversations on WFP best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across, youll make workforce planning a true strategic lever for our clients success.
Job responsibilities
What will you do?
Technical Consultation: Act as a trusted advisor to clients, Implementation Managers, and CSMs, providing expert guidance on all core Workforce Planning features, especially Position Management, Job Catalog, event planning, position, budget data structure and permissions configuration. Youll advise on best practices for setting up and scaling the WFP module, support clients in optimizing their workforce data for planning and analytics, and help ensure that permissions and workflows are configured to maximize engagement, data quality, and adoption.

We are seeking an experienced Finance Director who combines deep expertise in accounting with strategic financial leadership. This role holds full responsibility for global financial reporting, accounting controls, and regulatory compliance, while driving financial planning, performance analysis, and supporting executive decision-making. The ideal candidate will serve as a bridge between operational accounting and strategic finance, ensuring accuracy, compliance, and business growth in a dynamic, international environment. The company, formerly publicly traded, is now privately held following an acquisition.



Key Responsibilities:
Lead and manage global finance and accounting teams, fostering process improvements and best practices.
Oversee all accounting and financial reporting processes in compliance with IFRS/US GAAP and local regulations.
Manage monthly, quarterly, and annual close processes, including preparation of audited financial statements.
Ensure robust internal controls and regulatory compliance across multiple jurisdictions.
Lead annual budgeting, forecasting, and financial performance analysis.
Support M&A activities and post-merger integration processes.
Design, plan, and implement global ERP systems (SAP/Oracle).
Serve as a strategic business partner to senior leadership, supporting executive decision-making.
Liaise with external auditors, consultants, and regulatory bodies.
Collaborate with the board, investors, and global stakeholders.
Partner with private equity owners to drive value creation, operational improvements, and strategic initiatives.
Prepare and present financial reports and analyses tailored to private equity stakeholders, including performance metrics, KPIs, and exit readiness.
Lead or support transformation projects, cost optimization, and post-acquisition integration.

Were looking for a visionary SVP Platform Engineers & Chief Software Architect to shape the architectural strategy and technical roadmap of our global Cloud & SaaS product portfolio.

In this senior role, you will lead end‑to‑end solution architecture, drive shared platform services across product lines, and ensure our systems are scalable, secure, and enterprise‑grade. You will partner with Product, Engineering, and Executive teams to align technology with business strategy and accelerate innovation.

What youll lead
Enterprise‑wide Cloud & SaaS architecture vision
Multi‑tenant, high‑availability, distributed systems
Shared services consolidation (Auth, Analytics, APIs, GenAI foundations)
Microservices & cloud‑native architecture design
DevOps, CI/CD, and unified cloud deployment automation
Cross‑product integrations and platform‑level innovation

Were looking for a structured, tech-savvy CX Knowledge & AI Chatbot Manager to join the CX Delivery team.
This role sits at the intersection of AI chatbot operations, knowledge management, and CX delivery. Youll primarily own and optimize Support AI Agent (chatbot) and help strengthen the knowledge and content ecosystem that powers both AI and human support.
Were looking for someone with hands-on experience in chatbot management and knowledge systems - not just general CX experience. You should be comfortable working with chatbot flows, intents, and automation logic, as well as structured Help Center or Community content.
This is not a writing-heavy role. Its an enablement role focused on connecting knowledge sources, improving automation performance, and scaling self-service intelligently. In addition to chatbot and knowledge ownership, you may also contribute to broader CX Delivery initiatives such as workflow improvements, automation projects, and operational enhancements as business needs evolve.
AI & Chatbot Management (Primary Focus):
Configure, maintain, and optimize the AI chatbot (Zendesk AI Agent)
Manage chatbot instructions, use cases, workflows, intents, and data sources
Review conversations to identify gaps, fallback patterns, and improvement opportunities
Monitor performance metrics (deflection, customer experience, CSAT/BSAT, routing accuracy)
Ensure alignment between AI logic, tone of voice, and product updates
Knowledge / Content Governance (Primary Focus):
Maintain knowledge structure and taxonomy across Help Center, Community, and AI knowledge layers
Ensure synchronization between customer-facing content, agent knowledge, and chatbot use cases
Identify content gaps using ticket trends and AI insights
Collaborate with CX and Product enablement stakeholders to maintain accuracy and clarity
Continuous Improvement & CX Delivery Support:
Turn AI and support insights into structured improvements
Support automation and workflow optimization initiatives
Contribute to scalable CX Delivery project and various, team objectives, goals and tasks as needed
​Success Looks Like:
Chatbot experiences are accurate, well-maintained, and continuously improving
AI performance improves through structured knowledge alignment
Knowledge content is unified, searchable, and up to date
Automation reduces support load while maintaining strong customer experience
CX Delivery initiatives scale efficiently and predictably.

we are looking for a Senior Backend Engineer.
As a Senior Backend Developer , youll be responsible for designing, developing, and maintaining our product across all teams. Whether its optimizing cost insights, building advanced troubleshooting capabilities, or developing Kubernetes-native agents and operators, youll work end-to-end on critical features - from design to production - in a fast-paced, CI/CD environment.
What youll do:
Design, develop, and maintain core components of the product
Work across the stack to deliver new features from start-to-end
Deploy new features to production and ensure they run smoothly at scale
Improve performance and overcome scalability limits in high-volume environments
Collaborate with your team to plan and prioritize the most impactful projects
Write clean, maintainable, and scalable code in Golang (and occasionally other languages)
Ensure high code quality through automated testing and code reviews
Stay ahead of emerging software engineering trends and bring fresh ideas to the table

Responsible for leading a big program or a number of smaller projects to success in terms of delivery of the agreed scope within the agreed timeline and the adequate quality, with full customer satisfaction.
Implementation of an insurance software package.
Project budget and planning management.
Managing the relationship with the customer.
Managing internal stakeholders.
Coordinating the various subcontractors contributing to the project.
Projects risk analysis management and mitigation.
Be involved in process improvements and highly focused on quality.

Required MIS Developer
Are you a versatile MIS Developer experienced in NetSuite ERP development, system integrations, and automation?
Join our Corporate Applications team, where youll help scale our core financial systems by building customized NetSuite solutions, integrating cutting-edge iPaaS workflows, and driving process automation across the organization.
Job responsibilities:
Designing, developing, and maintaining NetSuite customizations - including SuiteScripts (2.x), SuiteFlows, and advanced PDF templates.
Building integrations between NetSuite and other business systems using Workato, ensuring reliable data flow and automation.
Implementing end-to-end automation across Finance, Procurement, Legal and other teams by leveraging APIs, iPaaS recipes, and custom scripts.
Analyzing and optimizing business processes to identify opportunities for system-driven improvements and efficiency gains.
Developing and deploying AI-based automations and tools to improve process efficiency, anomaly detection, and predictive insights across financial and operational workflows
Contributing to system governance by maintaining data integrity, security, and audit readiness across integrations.

We are looking for an experienced and forward-thinking IT Director to lead our IT, IT-Security Operations, and Cloud Operations domains. This role is critical in shaping how technology enables the company to scale efficiently, securely, and intelligently in an AI-driven environment.
The IT Director will be responsible not only for operational excellence, but also for evolving our operating model - driving automation, augmentation, improving resilience, and ensuring our systems, data, and security posture support rapid growth.
Job responsibilities:
What Youll Own1. IT & Enterprise Systems
Lead the strategy and execution of corporate IT.
Manage our global sites infrastructure and establishment of new sites.
Ensure high availability, performance, and scalability of cross services.
Drive simplification and standardization of tools and processes
Own employee experience across IT services (onboarding, support, productivity tools)
Lead the AI IT transformation
2. Security Operations
Own the companys IT security operations execution
Lead IT security operation projects and deployment
Partner with Security, Legal, Compliance teams on risk management,policies and execution
Key Responsibilities:
Define and execute a unified strategy across IT, Security, and Cloud Operations
Build and lead Global high-performing teams across multiple domains
Reduce complexity by consolidating systems, improving architecture, and eliminating redundancy
Drive automation and AI adoption across operations to increase efficiency, improve employee experience and reduce manual work
Establish clear SLAs, KPIs, and operational metrics
Ensure strong governance, compliance, and risk management practices
Implement a unified role based permission metric across the organization
What Success Looks Like:
Highly reliable, scalable, and secure systems that support business growth
Reduced operational complexity and improved efficiency
Faster incident detection and resolution
Improved employee experience with IT services
Clear ownership and accountability across domains
Increased automation and reduced manual workload
Making IT organizational changes with cross teams collaboration.