דרושים » שירות לקוחות » CRM & AI Solutions Specialist

we are looking for a company On Cloud - Customer Success Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is at the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market." - Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality, and a team of fearless company ronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
As a company On Cloud - Customer Success Engineer, you will be regarded as acompany technical expert specialized in deploying, supporting, and optimizing our enterprise platform within cloud environments. You will be a vital part of the company "Flight Crew" for our customers, working closely with a dedicated team of Support Engineers and Success Managers to manage all post-sales activity and ensure maximum adoption.
Your focus will extend beyond traditional support into active customer success-helping clients design, automate, and navigate hybrid and multi-cloud architectures. You will use your deep cloud-native expertise, hands-on troubleshooting skills, and client-facing mastery to help customers successfully run the company AI OS across the world's leading public and private cloud platforms.
Key Responsibilities
Deploy & Maintain: Deploy, configure, and maintain cloud services and infrastructure components in customer public and private cloud environments.
Build Trusted Relationships: Develop deep, technical, and trusted relationships with customers based on technical excellence, a customer-first mindset, and your command of the company On Cloud product portfolio.
Automation & IaC: Contribute to cloud automation and orchestration efforts using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Shell).
Cloud Operations & Observability: Understand and regularly interact with each cloud provider's native monitoring, logging, dashboards, and observability tools, alongside infrastructure monitoring tools (e.g., Grafana, Prometheus).
Deep Troubleshooting: Troubleshoot complex CSP instances and networks. Systematically parse logs to identify and resolve issues within the Cloud Provider that extend beyond the company AI OS itself.
Root Cause Analysis: Perform thorough root cause analysis (RCA) and post-incident reviews for infrastructure-level incidents to ensure continuous improvement and platform stability.
OnPrem/Hybrid Integration: Work with customers to integrate our company On Cloud with their existing On-Premises systems, facilitating robust Hybrid Cloud architectures.
Cross-Functional Collaboration: Partner with our company engineering, product management, pre-sales, and professional services to elevate product features, escalate unresolved bugs, and advocate for customer-specific priorities.

We are looking for a Technical Customer Success Manager to own our customer base outside the United States as we scale internationally. Reporting to the VP, Customer Success, you will take ownership of multiple accounts across Israel, Europe, and APAC, acting as both the commercial and technical point of contact for the region. A core focus of this role is driving renewals and upsell/expansion revenue - you will drive retention and growth across your territory as a key lever for the companys overall growth.

Key Responsibilities

Drive renewals and expansion revenue for the rest-of-world region as a primary goal - drive net revenue retention (NRR) through proactive renewal management and upsell/cross-sell strategy
Own the post-sale customer lifecycle end-to-end across multiple accounts in Israel, Europe, and APAC: onboarding, adoption, technical health, renewals, and expansion
Serve as both the commercial and technically credible point of contact for your portfolio, engaging directly with security engineers, platform teams, and CISOs
Drive deployment coverage and adoption - monitor the gap between what a customer is paying for and what they have actually instrumented, and act on it
Own runtime policy tuning, integration depth, and the quality of the signal Oligo delivers to customer internal workflows and environments.
Run business reviews framed around security outcomes and product usage
Operate a tiered coverage model: high-touch engagement for strategic accounts, and a lighter, Support-assisted motion for the long tail
Build and maintain health scoring and risk assessment for the region, surfacing churn risk early enough to act on it
Build and continuously improve the regional renewals and expansion motion, including forecasting, pipeline management, and risk mitigation for at-risk accounts
Partner closely with Sales on renewal and expansion opportunities, and with Product and R&D to feed regional customer insights into the roadmap
Partner with the Technical Account Manager and the Global Support & Operations team on onboarding, escalations, and anything requiring engineering attention
Act as an escalation point for critical customer issues across the region
Represent the voice of the rest-of-world customer in internal strategy and product discussions
Help define how Oligo covers the region as the customer base grows, building repeatable process rather than one-off solutions