דרושים » שירות לקוחות » CSM

This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts.

Responsibilities:

Guide new customers through the onboarding process and implementation.
Monitor product usage and identify gaps, challenges, or opportunities for improvement
Proactively engage with customers to improve adoption, retention, and overall value
Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)
Coordinate and refer customers to relevant training sessions based on their needs
Work with CRM systems and reports to track activity, manage processes, and ensure follow-up
Handle customer inquiries and provide professional, service-oriented support
Share insights and feedback from customers with relevant teams (Product / Development / Training)

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the platform.
Responsibilities:
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing us within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

Develop your career, get acknowledged for your impact, and work with talented people who love what they do in one of Tel Avivs top SaaS scale-ups!
Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, youll ensure that our customers realize maximum value from platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.
Responsibilities
Own the customer relationship - serve as the primary point of contact and strategic advisor for enterprise accounts.
Drive value realization - ensure clients are maximizing adoption of platform and achieving measurable ROI.
Executive engagement - build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
Customer advocacy - represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
Strategic planning - lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
Crisis management & resolution - anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
Thought leadership - educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.

We are seeking a highly motivated Customer Success Manager to join our team. This role is essential in ensuring our clients outside of NA (EMEA & APAC) achieve maximum value from our solutions. The ideal candidate will have a strong background in customer success, excellent communication skills, and a passion for cybersecurity.
Responsibilities:
Develop and Maintain Relationships: Act as the primary point of contact post-sales, building strong relationships with customers and internal stakeholders.
Understand Customer Goals: Provide tailored support and solutions based on customers' goals and challenges.
Customer Deployment and Onboarding: Ensure a plan is in place for deployment, onboarding, and expanded use of our platform.
Monitor Customer Health: Track health metrics and proactively address any issues or concerns.
Manage Accounts: Ensure timely renewals and identify upsell opportunities.
Feedback Loop: Gather customer feedback and collaborate with internal teams to inform product development and improvements.
Collaborate on Issues: Work with technical support and engineering teams to resolve complex customer issues.

We are looking for a Senior Customer Success Manager to lead strategic customer relationships, drive product adoption, and maximize customer value.
This role works closely with key customers and internal teams to create long-term partnerships and exceptional customer experiences.
What youll do:
Manage a portfolio of strategic and high-value customers
Lead onboarding, adoption, retention, and growth processes
Build trusted relationships with stakeholders and decision makers
Identify upsell and expansion opportunities
Conduct strategic customer meetings and business reviews
Work closely with Product, Sales, Support, and R&D teams
Represent the voice of the customer internally
Improve Customer Success processes and methodologies
Drive high customer satisfaction and retention

Were looking for a Customer Success Manager who understands performance marketing, loves working with customers, and is excited about AI.

What youll do
Own the customer journey from onboarding through adoption, optimization, and expansion.
Work closely with growth, performance, and CRO teams.
Help customers get the most out [ and its AI agents.
Understand their campaigns, funnels, audiences, and conversion goals.
Review performance and proactively identify opportunities to improve CVR, CPA, ROAS, and revenue.
Support customers with integrations, tracking, analytics, and technical troubleshooting.
Bring customer feedback directly into our product team.
Help build the processes and playbooks that will allow Customer Success to scale.

We are looking for a Customer Support Specialist to join our growing team and serve as a trusted partner for our customers. We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.
You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.
Responsibilities:
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.
Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.
Quickly develop deep product knowledge and become a trusted advisor for customers.
Manage customer requests from investigation through resolution, escalating when needed.
Collaborate closely with Customer Success, Product, Operations, and Support teams.
Document knowledge, share best practices, and contribute to process improvements.
Identify opportunities to improve customer experience and internal workflows.

we are looking for an Enterprise Customer Success Manager to champion our portfolio of enterprise clients. Youll drive seamless onboarding, accelerate customer value, and nurture relationships across all levels (from hands-on users to executives). You will own renewals, uncover expansion opportunities and act as the customers strategic advocate to Product and R&D, ensuring their voice shapes Tensorleaps innovation and growth.

Responsibilities
What youll do

Own the customer lifecycle for a book of enterprise accounts from onboarding, adoption, value realization and renewal.
Partner with Tensorleap data scientists to manage customers onboarding, smooth implementations, and early wins.
Build trust with senior stakeholders and run QBRs focused on ROI, adoption, and roadmap alignment.
Own renewals and proactively de-risk churn.
Evaluate and off qualified up-sell/cross-sell opportunities to Sales

we are looking for a Junior Customer Success Manager.
This role reflects an evolution of our Customer Success function: rather than a CSM managing day-to-day account needs, this is a strategic ownership role for our hyper-growth book.
What youll do:
Manage a portfolio of 85+ startup and scaled accounts as their main day-to-day contact, keeping account health and activity current.
Drive activation and adoption after go-live, making sure customers fully use the cards, expense, and spend management features they signed up for
Monitor usage data and health signals to spot churn risk early, and escalate with a clear recommended next step
Run regular check-ins with customer admins and finance teams, and prepare business reviews for larger accounts
Own the expansion opportunities process for your portfolio: identify, qualify, and drive upsell and cross-sell opportunities.
Own the renewal process for your portfolio end to end: track upcoming renewals, flag risk early, lead the renewal conversation, and close renewals on time
Resolve customer requests and escalations in partnership with Support, Operations, and Implementation
Share customer feedback with Product and Marketing to help shape the roadmap and customer communications
Use AI tools daily to work faster: account research, call summaries, follow-ups, and reporting

Were looking for a Customer Success Manager with a strong technical background in Salesforce to help customers achieve their desired outcomes with us. This role combines deep technical knowledge, project management skills, and consultative communication to drive adoption, retention, and expansion.
Key Responsibilities:
Serve as the primary post-sale contact for customers, managing onboarding, implementation, and ongoing success.
Develop success plans, business reviews, and performance metrics tied to customer goals.
Maintain and renew customer contracts on a yearly basis
Identify and convert upsell and expansion opportunities by aligning our capabilities to evolving customer needs.
Build a deep understanding of each customers Salesforce architecture, GTM processes, and data structure to guide adoption of our platform.
Configure and optimize us within Salesforce environments; provide hands-on technical guidance during rollout.
Partner with Product and Engineering teams to surface customer feedback, use cases, and feature requests.