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Required NOC Team Leader
The NOC Team Lead is responsible for ensuring the high availability, reliability, and performance of a company's production systems, infrastructure, and applications. This hybrid role bridges traditional reactive monitoring (Network Operations Center - NOC) with proactive, automated, and software-centric engineering practices (Site Reliability Engineering - SRE).
Key Responsibilities:
Operational Leadership: Directs 24/7 global NOC teams, managing incident response, service uptime, and operational excellence.
Proactive Monitoring & Observability: Implements monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Datadog) to track system health via golden signals (latency, traffic, errors, saturation).
Automation and Toil Reduction: Leads efforts to automate repetitive operational tasks and manual troubleshooting to improve system reliability and reduce human error.
Incident Management & Root Cause Analysis (RCA): Oversees the management of critical incidents, ensures timely communication, and performs post-mortem analysis to prevent recurrence.
Team Management & Development: Coaches, mentors, and develops NOC engineers and SREs, fostering a culture of high performance and continuous improvement.
Stakeholder Collaboration: Partners with engineering, development, and IT teams to align system performance with business goals and SLA requirements.
Key Differences in Focus:
NOC Focus: Primarily monitoring, detecting, and responding to incidents, ensuring connectivity and managing alerts.
SRE Focus: Focuses on engineering improvements, reducing technical debt, automation, and system resilience.
The Transformation: Modern managers are transforming traditional, manual NOCs into automated, SRE-driven environments.

Join us, a leading global fintech innovator that is revolutionizing cashless payments, consumer engagement, and business management solutions. With over 1,200 employees across 12 offices worldwide, our company offers a diverse and dynamic environment where your work directly impacts the future of global commerce. We foster a culture of innovation, continuous learning, and data-driven decision-making.
We are looking for a NOC Team Leader to drive our operational production environment to excellence and lead a high-performing team supporting our organization. This role is central to the end-to-end business continuity, resilience, and reliability of business processes, enabled by our business services, products, technologies, and production-grade hybrid infrastructure.
The NOC Manager owns 24/7 proactive detection, rapid restoration, and disciplined change and risk reduction to protect the availability of core production services across our companys platforms.
The ideal candidate combines strong operational expertise, leadership capabilities, and the ability to guide and grow a team in a complex, fast-paced environment.
The role includes people management and technical ownership, with a strong focus on Operational Excellence.
This is the operational and strategic owner of our companys Network Operations Center and our companys operational production environments and systems.
This leader will be responsible for the uptime of the production business services, from onboarding, change management, and daily operations to Detect - Understand - Act proactively to mitigate potential incidents and increase the availability of our companys services.
The NOC Team Leader will report directly to the CIO.
Your key responsibilities will include:
Team Leadership & Strategy
Manage, coach, and perform a performance review of a 10-person NOC team across two geographies (IL/UK)
Own hiring, onboarding, and people decisions for the team
Report directly to the CIO on NOC performance, risk posture, and capability gaps
Own and evolve the NOCs strategic framework (mission, pillars, goals, KPIs) and translate it into a working roadmap
Drive automation and tooling adoption within budget and staffing constraints, identify and quantify operational needs, and translate them into clear requirements for automation and tooling
Incident, Process & Governance
Own end-to-end P0/P1 incident response across 24/7 coverage
Enforce mandatory incident management protocol groups
Design and own NOC operating procedures: monitoring tooling, escalation paths, severity classification, shift handover standards, and on-call structures
Run monthly production retrospectives and distribute findings to Infrastructure and R&D leadership
Success in this Role Means:
The team is engaged, growing, and aligned with organizational objectives
Improving business services uptime and other operational KPIs
Leading operational excellence across the company (R&D, customer support and others).

A leading Israeli company specializing in SaaS-based software solutions is looking for a NOC Operator to join its Control and Monitoring Center team.

The role includes continuous monitoring of IT infrastructures, communication systems, servers, and core business applications, identifying real-time incidents, providing initial response, and escalating issues to the relevant professional teams.



Responsibilities:

Monitor system availability, servers, networks, and critical applications.
Identify incidents, alerts, and unusual system behavior in real time.
Provide initial troubleshooting and escalate complex issues to the appropriate technical teams.
Document incidents and actions in a ticketing system.
Work according to defined procedures, workflows, and operational playbooks.