דרושים » הנדסה » Senior Software Engineer ll, Customer Experience

We are seeking a highly skilled, motivated Senior Full-Stack Engineer II to join the Customer Experience Offerings (CXO) team. This team delivers and scales our core offerings and agentic experiences, creating smart automation for customers to confidently understand, configure, and optimize their journey.

What Youll Be Doing
Act as the go-to technical expert across one or more core areas of the CXO platform, setting the standard for code quality, maintainability, and architecture for the team.
Drive technical decision-making on complex, mission-critical systems. Lead design reviews for large-scale initiatives and contribute to all major architectural decisions within your domain.
Own and deliver large, cross-system initiatives, handling open-ended problems with ambiguity. Define key success metrics and measure project impact post-delivery.
Proactively identify and drive improvements to system costs, scale, and operational stability.
Proactively engage with customers to understand their needs, document pain points and suggestions, and drive improvements that benefit multiple teams.
Improve team processes: identify gaps in documentation, design/code review practices, and onboarding; propose and lead adoption of improvements.
Think like a product owner: proactively identify opportunities to improve the customer experience from quality-of-life improvements to impactful new capabilities and bring them to the roadmap.

We are looking for a Senior AI Engineer to design and build production-grade, LLM-powered systems. You'll work at the intersection of software engineering and applied AI - shipping agents, RAG pipelines, and tool-using systems that solve real problems at scale. This is a hands-on, high-ownership role for someone who thrives at the frontier of what's possible with modern LLMs and isn't afraid to write the glue, the infrastructure, and the prompts that make it all work.
This is a **cross-functional, company-wide role**. You won't be embedded in a single product team - instead, you'll partner with every department to identify high-leverage opportunities and build AI-powered tools and workflows that boost productivity and efficiency across the entire organization.
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
What You'll Do:
- Design, build, and operate LLM-powered applications, agents, and workflows end-to-end - from prototype to production.
- Architect retrieval, context engineering, and tool-use strategies that make models reliable, accurate, and cost-efficient.
- Integrate LLMs with internal services, third-party APIs, and data stores to automate complex business and engineering workflows.
- Build, evaluate, and continuously improve evaluation harnesses for non-deterministic systems.
- Collaborate closely with product, research, and platform teams to translate ambiguous problems into shipped capabilities.
- Stay ahead of the rapidly evolving LLM ecosystem (models, frameworks, agentic patterns) and bring the best ideas into our stack.

We are looking for a strong Backend Engineer with 5+ years of experience to help build the core infrastructure behind our company's agentic AI system. This is not another workflow tool: we are building something new, in a category that does not really exist yet. You will work on the services, orchestration, integrations, data models, retrieval layers, guardrails, and evaluation infrastructure that let AI agents reason over enterprise context and take reliable action.
This role is deeply product-facing and infrastructure-heavy. Our customers are large enterprises that manage tens of thousands of identities, so the systems we build need to be secure, observable, reliable, and able to operate at real scale.
What You'll Do:
Build production backend services in Python that power our company's agentic AI platform.
Design and implement AI-agent orchestration, tool-calling infrastructure, workflow execution, guardrails, and evaluation loops.
Integrate with enterprise applications, identity providers, SaaS tools, and customer data sources so agents can understand context and execute tasks safely.
Build systems that ingest, model, and reason over organizational processes, permissions, policies, and internal knowledge.
Solve scale and reliability challenges for large enterprise environments with tens of thousands of identities.
Collaborate closely with product, AI, and customer-facing teams to turn ambiguous business processes into reliable automated experiences.
Own reliability, observability, performance, and security for production systems.

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Senior Staff Software Engineer in the Detection Platform group, you will be tasked with being the technical authority responsible for defining and evolving the architecture of the cloud-native systems that power our AI SIEM detection, hunting, and response capabilities, including large-scale real-time detection engines, stateful detection engines, anomaly detections, ML pipelines, agentic SOC and threat-hunting capabilities. You will lead the design and execution of backend systems that process billions of events and several petabytes of data daily and serve tens of thousands of security specialists at enterprise and government customers worldwide. Your technical leadership will bridge long-term architectural strategy and high-velocity product delivery, and you will drive cross-team initiatives that shape how detection and response are built and operated across the group.

We are looking for a Senior Software Engineer to join our Core Engineering group. The group is responsible for the real-time, low-latency infrastructure that powers our fraud decisions and external APIs.

Our systems process billions of requests every day, ensuring high availability, security, and performance at global scale.

In this role, youll work on core backend components such as our decision engine, ingestion and enrichment pipelines, schema management systems, and self-serve API platform. The software you build will power critical business decisions and directly serve some of the worlds largest merchants.

This is a high-impact, high-ownership position for an engineer who thrives on solving complex distributed systems challenges, cares deeply about production-grade quality, and wants to shape the foundation of our decisioning platform.


What you'll be doing:
Design, build, and scale backend systems that power our real-time decisioning and APIs.
Own projects end-to-end - from design and implementation to production rollout and monitoring.
Ensure systems are low-latency, fault-tolerant, and high-throughput across distributed environments.
Enhance observability, reliability, and developer experience through strong operational and tooling practices.
Collaborate with Product, analysts, data scientists, and infrastructure teams to drive innovation across Forters decision ecosystem.
Participate in technical discussions and customer interactions, providing expertise and clear communication when supporting enterprise integrations.

We are looking for a Senior Engineer II to join our Data Products team.

We're looking for a Senior Engineer II to join the team as a technical anchor: a team player with the range to drive architecture and the willingness to be hands-on in execution.

What you'll be doing:
Design, build, and operate Flink-based streaming pipelines at production scale, the real-time processing systems at the core of our internal workflows
Own data quality and observability infrastructure: schema contracts, freshness monitoring, ownership registries, and the alerting systems that catch problems before they affect downstream processes
Build and evolve the knowledge base tooling that makes institutional context queryable for agents and engineers
Drive data integrity work: design systems that recover reliably from failure and make the underlying platform trustworthy by default.

Were looking for an Engineering Team Lead, who will be responsible for the foundational infrastructure framework used by all our company engineering teams to build, deploy, and operate AI agents safely in production. We are building the "operating system" for AI at our company, covering agent sessions, memory management, tool orchestration, durable execution, and multi-tenant isolation. You will lead a high-impact team of 5 engineers to create the runtime and platform that defines the future of autonomous enterprise intelligence.
Youll Own:
Agentic Framework Architecture: Designing and building our companys internal agentic framework, leveraging and integrating industry-standard tools such as LangChain, LangSmith, ADK, and similar ecosystems.
Evaluation and Quality Systems: Building evaluation frameworks and workflows for AI agents, including offline and online evaluations, quality metrics, regression detection, and experimentation infrastructure.
Team Leadership & Mentorship: Leading a squad of 3-4 senior engineers, fostering a culture of technical excellence, and managing end-to-end delivery in a fast-paced environment. You will spend approximately 50% of your time hands-on, architecting core systems and reviewing code, and 50% leading the team, mentoring engineers, and aligning with cross-functional stakeholders.
Observability, Monitoring, and Guardrails: Providing the organization with robust observability capabilities for AI agents, including tracing, logging, monitoring, cost tracking, and safety guardrails to ensure reliable and responsible usage.
Developer Enablement Platforms: Creating APIs, SDKs, and abstractions that enable product teams to easily build, test, and operate agents while adhering to platform standards.
Cross-Language Integrations: Designing integrations and tooling across Python and Java to enable seamless adoption of the AI framework within our companys broader backend ecosystem.
Youll Solve:
Agent Lifecycle and Orchestration Complexity: Managing agent execution, tool usage, memory, workflows, and failure modes in production-grade systems.
AI System Reliability at Scale: Ensuring agents remain observable, debuggable, and safe as usage scales across teams and products.
Evaluation and Drift Challenges: Detecting quality regressions, model behavior changes, and unintended agent behaviors through robust evaluation and monitoring systems.
Platform Adoption Friction: Balancing flexibility with guardrails so teams can innovate quickly without compromising reliability, security, or cost controls.
Youll Impact:
Company-Wide AI Enablement: Empowering every engineering team at our company to build agent-based solutions faster, with higher quality and confidence.
Foundational AI Infrastructure: Establishing the core frameworks, evaluations, and observability standards that all AI agents at our company will rely on.
AI Safety and Quality Bar: Raising the bar for how AI systems are evaluated, monitored, and governed across the company.

We are looking for a Senior Software Engineer to own and evolve the runtime platform that powers production AI agents.

This is a hands-on backend and platform engineering role for someone who combines deep TypeScript expertise, strong distributed-systems fundamentals, and exceptional production debugging skills with a practical understanding of LLMs and agentic systems.

You will work closely with engineers building AI agents. Your responsibility will be to provide the reliable runtime, infrastructure, abstractions, and observability they need to deliver new capabilities safely and quickly.

What youll do

Own and evolve the production runtime responsible for executing and orchestrating AI agents.
Design platform capabilities for agent execution, tool calling, streaming, state management, persistence, and long-running workflows.
Build resilient integrations with multiple LLM providers and model-serving platforms.
Design provider-routing and fallback strategies based on availability, latency, quality, and cost.
Implement retries, timeouts, circuit breakers, rate-limit handling, idempotency, and graceful degradation.
Ensure the platform remains available when external dependencies or infrastructure components experience outages.
Build reliable mechanisms for loading, caching, versioning, and recovering agent configurations and artifacts.
Create end-to-end observability for AI requests, including model, provider, agent, latency, token usage, cost, errors, retries, and fallback behavior.
Define dashboards, alerts, SLOs, and runbooks for production AI workloads.
Lead the investigation of complex production issues across application code, infrastructure, external providers, distributed state, and agent behavior.
Improve platform scalability, concurrency, latency, and resource efficiency.
Build reusable APIs and abstractions that allow agent developers to add capabilities without duplicating infrastructure logic.
Strengthen platform quality through integration testing, load testing, failure injection, and dependency-outage simulations.
Turn production incidents into architectural improvements, automated tests, monitoring, and operational safeguards.
Collaborate with product, infrastructure, and engineering teams to translate customer and business requirements into platform capabilities.
Mentor engineers and establish best practices for building and operating reliable production AI systems.

We're forming a new AI Group and looking for a Senior AI Engineer to help shape it from an early stage - a greenfield, long-term effort to evolve how decisions are made across the platform using AI-driven systems. You won't just integrate APIs or build demos; you'll build the AI brain that works alongside (and increasingly drives) our core automation engine, with real production impact from day one and room to grow into technical leadership as the group scales.

Agentic AI Architecture: Design and build autonomous AI agents that analyze infrastructure in real time and make intelligent decisions. Work with modern agentic frameworks (LangGraph, PydanticAI) and conversational AI to create multi-agent systems - including troubleshooting, optimization, FinOps, and how-to agents. Leverage core LLM capabilities (tool-use, memory, retrieval) to operate safely in production.
Platform Integration & Intelligent Decision Systems: Develop MCPs to expose capabilities to AI agents that reason over infrastructure environments, metrics, configurations, and cost signals. Build integrations with tools like Slack, Jira, and AI-powered IDEs (Cursor, Windsurf) to deliver context-aware insights, from "why is this pod not scheduling?" to "how can we reduce costs by 30% safely?"
AI Model Development & MLOps: Build and deploy machine learning models that learn from infrastructure patterns - detecting the right resource policies for workloads, predicting optimal scaling triggers, and recommending GPU configurations. Own the complete ML pipeline from training to production, ensuring models are reliable, monitored, and continuously improving.
R&D AI Tools Development & Adoption: Build and embed internal AI tools to accelerate engineering, development, research, and support.
AI Tools for Business Impact: Develop AI-powered tools that help Sales and Support teams demonstrate value instantly - agents that analyze customer infrastructure, generate cost optimization reports automatically, and turn technical data into clear business recommendations.
End-to-End Ownership: Own AI systems from concept to production, ensuring they're fast (sub-2-second responses), reliable, safe, and cost-effective. Build evaluation frameworks to measure quality, implement security controls, and balance performance tradeoffs in production.
Technical Leadership: Define AI architecture and best practices as a founding member of the AI team. Make key technical decisions - choosing frameworks, designing multi-agent systems, establishing data governance - and shape how evolves from AI-enhanced internal tools to customer-facing AI products.