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03/09/2026
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3 ימים
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Hebrew Speaking Outbound Support & Compliance Specialist to join our team. This role is focused purely on customer service and operations, with a strong emphasis on proactive phone support and compliance/KYC processes.
The ideal candidate must be comfortable handling a high volume of outbound calls, working closely with credit card companies, and driving issues to resolution. To support your workflow, you will be equipped with advanced AI tools (such as automated dialers), but the core of the role relies on your human touch, communication skills, and personal initiative.
You will:
Manage heavy phone support, focusing on proactive outbound calls to customers and partners regarding compliance, KYC, and operational needs.
Work closely and daily with credit card companies to handle operational, onboarding, and service inquiries.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Requirements:
High level Hebrew speaker - both verbal and written.
No hesitation around high-volume phone work and making proactive/outbound calls.
Provide independent and high-quality responses to our customers via phone and email.
Service-oriented personality with a can-do attitude.
Detail-oriented and capable of handling multiple responsibilities.
Experience in the compliance or KYC (Know Your Customer) domain - a big advantage.
Experience with Zendesk, Google Calendar, Gmail, and Slack - a big plus.
Familiarity with our industry - a plus.
Excellent communication and problem-solving skills.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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8865161
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3 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.
Requirements:
High level Hebrew speaker - both verbal and written.
Provide independent and high-quality responses to our customers via phone and email
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
Update our internal databases with information about technical issues and useful discussions with customers
Gather customer feedback and share with our Product, Sales and Marketing teams
Identify process and product inefficiencies, gather feedback, data and examples from customers and agents, and partner with product development organization to deliver innovative and technology focused solutions
Service-oriented personality with a can-do attitude
Detail-oriented and capable of handling multiple responsibilities.
Experience with Zendesk, Google Calendar, Gmail, and Slack - a big plus
Strategic, Decisive, collaborative, innovative
Strong problem solving / troubleshooting skills
Familiarity with our industry is a plus
Excellent communication and problem-solving skills
Multi-tasking abilities.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
8865181
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5 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Shifts and English Speakers
We are looking for a Customer Support Specialist to join our growing team and serve as a trusted partner for our customers. We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.
You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.
Responsibilities:
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.
Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.
Quickly develop deep product knowledge and become a trusted advisor for customers.
Manage customer requests from investigation through resolution, escalating when needed.
Collaborate closely with Customer Success, Product, Operations, and Support teams.
Document knowledge, share best practices, and contribute to process improvements.
Identify opportunities to improve customer experience and internal workflows.
Requirements:
Excellent written and verbal communication skills in English.
Strong customer-facing skills with the confidence to lead conversations, training sessions, and problem-solving discussions.
Fast learner with a technical mindset and the ability to quickly understand complex systems and workflows.
Self-motivated, proactive, and comfortable working independently while collaborating effectively with a team.
Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Ability to perform under pressure while maintaining a positive, customer-focused attitude.
Experience working in a SaaS environment required; startup or high-growth company experience is an advantage.
Working Hours: Flexible shift-based role supporting a 24/7 customer operation, including evenings, nights, weekends, and holidays, in accordance with local labor regulations.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
8861996
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3 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Required KYC Support Specialist
About the opportunity:
Every merchant that joins our platform starts their journey through KYC. As a KYC Support Specialist, youll be at the heart of that process - verifying merchant information, managing compliance requirements, and helping the team strike the right balance between operational efficiency, strong conversion rates, and the highest regulatory standards.
What youll be doing:
Manage the end-to-end KYC onboarding process - merchant verification, document review, account validation, and compliance checks.
Perform merchant due diligence to identify risks, inconsistencies, or suspicious activity, and support broader fraud prevention and risk assessment efforts.
Communicate daily with merchants, collecting information, resolving issues, and guiding them through onboarding - while ensuring no case falls through the cracks.
Partner with local and international acquirers and financial institutions to manage approvals and ongoing requirements.
Proactively identify recurring issues, investigate root causes, and drive solutions.
Support business growth while ensuring compliance with regulatory and internal requirements
This is a hands-on operational role that combines analytical work with daily communication with merchants, acquirers, and financial partners. Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple cases simultaneously.
Requirements:
Native Hebrew - a must
High level English (written and spoken).
1+ years of hands-on experience in KYC, Payments, Risk Operations, Fraud Prevention, or Merchant Operations.
Attention to detail - sometimes a tiny detail can have a huge effect. Lets catch it early.
Order and structure - there are hundreds of merchants in the KYC process. Each at a different stage. Staying organized is key.
Assertiveness - a big part of the job is with the credit card companies and merchants. A fast effective process is the best process.
Experience with SQL.
AI literacy - ability to effectively use AI tools to improve productivity, research, and analysis.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8865171
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
2 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
As a Customer Support Specialist, you will play a vital role in ensuring our customers succeed with innovative products and services:



Serve as the primary point of contact for customers, managing inquiries via chat, email, WhatsApp, and phone.
Guide customers through the onboarding process and empower them to use products effectively.
Proactively engage with customers to identify their needs, resolve issues, and ensure their satisfaction.
Identify upselling opportunities and recommend tailored solutions to enhance customer value.
Collaborate closely with Product teams to ensure efficient resolution of customer issues.
Continuously monitor customer feedback and satisfaction metrics, contributing to ongoing improvements.
Requirements:
1+ years of experience in a customer-facing role (e.g., customer service, customer success, sales, support).
Strong communication skills in Hebrew and English (both written and verbal).
A self-starter mindset with excellent problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
Proficiency in using digital communication tools (e.g., chat platforms, WhatsApp, and CRM systems).
Strong organizational abilities with a sharp eye for detail.
Exceptional multitasking capabilities and the ability to perform effectively in high-pressure environments.
This is a full-time, on-site position in our modern and centrally located Tel Aviv office. Due to the dynamic nature of our work, flexibility in scheduling and availability is essential.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8866769
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
15/10/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
we are looking to add a Support Representative to our team!
Responsibilities:
Respond to customer support inquiries as quickly and accurately as possible via email and phone [1st level support]
Taking every customer interaction and turning it into an opportunity to learn from our customers
Working collaboratively with product, customer success, development and other departments
Advocating for customers needs and contributing to our growing knowledge base of articles and educational materials
Requirements:
Problem solver - love to get to the bottom of things and find root cause of the problem
Self-motivated, team-oriented and focused on exceeding customer expectations
Project management skills - know how to manage your time and prioritize multiple tasks
Ability to work well under pressure and maintain a positive attitude
Excellent communication and interpersonal skills
Tech savvy and out-of-the-box thinker
Fluent written and spoken English
No prior experience is required
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8859795
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
27/09/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
About the position This full-time position is based at our company Beyond, our new flagship location in the Tel Aviv-Givatayim area, and reports directly to the Site Manager. As a Front Desk Associate, youll be one of the first faces people meet when they enter Beyond and a key part of creating the premium, welcoming experience we want every member and guest to feel from day one. Youll own the day-to-day reception experience, welcome members and visitors, support administrative and operational tasks, and work closely with the Community and Operations teams to make sure the space runs smoothly. Joining Beyond at its launch also means being part of something new - helping us establish the service standards, atmosphere and member experience of one of our companys most exciting new locations. Responsibilities
* Manage the front desk during operational hours, creating a warm, professional and welcoming experience.
* Serve as the first point of contact for members, guests and visitors at Beyond.
* Welcome and assist members and guests, answer questions and direct them throughout the space.
* Support the opening and launch of Beyond, helping establish smooth front-desk routines and service standards from day one.
* Handle day-to-day administrative tasks including mail, deliveries, supplies and office equipment.
* Support member onboarding and other community-related activities.
* Work closely with the Community and Operations teams to ensure a seamless member and guest experience.
* Respond to member requests and issues quickly and professionally.
* Coordinate with Facilities, maintenance teams and vendors when needed.
* Help maintain an organized, polished and professional reception and common-area environment.
* Support community events and on-site activities when needed.
Requirements:
Minimum Qualifications
* 1-2 years of experience in customer service, hospitality, reception or another front-facing service role.
* High level of Hebrew and English, both spoken and written.
* Strong service orientation and a natural ability to make people feel welcome.
* Excellent communication and interpersonal skills.
* Highly organized, reliable and attentive to detail.
* Comfortable multitasking and handling different requests in a fast-paced environment.
* Proactive, hands-on attitude - you notice what needs to be done and take ownership.
* Comfortable working with members, guests, vendors and internal teams throughout the day.
* Experience in hospitality, coworking, hotels, premium retail or another high-touch service environment is a strong advantage.
* Experience supporting a new opening or launch is an advantage.
* Availability for a full-time, on-site position. Who You Are Youre a natural host - warm, approachable and genuinely happy to help people. You understand that great hospitality is often about the small things: remembering a name, noticing when someone needs help, keeping the space looking its best and making sure every person who walks through the door feels taken care of. Youre organized and responsible, but also energetic and flexible. You enjoy being at the center of a busy environment and want to be part of building a brand-new company location from day one. Please submit your application in English.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
8834561
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a highly motivated and organized Sales Support Representative to join our IL B2B team.

The position includes responding to the various inquiries of the company's business customers via Email and phone on day-to-day issues.

As part of the job -

Engage with business customers to understand their needs, resolve inquiries, and deliver an outstanding customer experience via email and phone
Examining and verify pricing details to ensure accuracy.
Manage and resolve customer complaints professionally and efficiently.
Provide support to Sales Managers and Account Managers to facilitate smooth operations.
Collaborate with various departments within the company to address customer needs and streamline processes.
Requirements:
Proven experience in customer service, preferably in a B2B environment.
Quick learner with the ability to adapt to new tools and processes.
Capable of thriving in a fast-paced, high-pressure environment.
Strong service orientation and problem-solving skills.
Excellent written and verbal communication skills in both Hebrew and English.
Proficiency in computer applications (An advantage - Experience working with CRM systems, Salesforce, SAP)
Good knowledge of Excel (SUM ,COUNT ,VLOOKUP, Pivot)
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8842858
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סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a hands-on, experienced Senior Compliance Operations Analyst to join the Infrastructure & Modernization team - the team that owns our global projects and the automation of compliance operations. In this pivotal role, you will be the operational counterpart for Compliance, Risk, auditors and regulators: you will support audit and regulatory requests end-to-end, scheme registrations and reporting, lead cross-company projects and build the AI-based tools that make all of this faster. This is a role for someone who has sat on either side of an audit - facing external or regulatory auditors, or performing internal audit - who writes clearly, works well with people across the company, and wants to be part of a team rather than a lone expert.
Responsibilities:
Lead cross-company compliance operations projects from requirements to hand-over: migrations and new entities, merchant cleanup and offboarding waves, new onboarding flows and policy changes, working with Compliance, Risk, Data, R&D, Finance, Legal and the business.
Design, build and run AI agents and automations for Compliance Operations: define the flow with Product / R&D, test and QA outputs, draw conclusions, feed improvements back, and measure the hours saved.
Represent Compliance Operations towards Compliance leadership, auditors, regulators and card schemes on operational matters, and make recommendations on process and control changes.
Improve processes that touch Compliance Operations in other teams (Sales / RevOps ticket flows and SLAs, onboarding and TM hand-offs, partner communications) through roundtables, training and procedures.
Support compliance with audit and regulatory examinations end-to-end: scope the request with Compliance, coordinate data pulls with Data, build evidence packs and data sets and drive remediation to closure.
Monitor performance through KPI dashboards (SLAs, backlog, volumes) and drive continuous improvement based on the data.
Design, build and run AI agents and automations for Compliance Operations.
A data-driven approach, utilizing insights to inform decisions and drive continuous improvement. Monitor progress and measure performance through KPI dashboards , embrace ongoing improvements framework and support cross-company processes and ad-hoc tasks,
Promote a culture of proactivity, efficiency, innovation and continuous learning within the risk and compliance functions.
דרישות:
Bachelor's degree from a recognised educational/academic institution.
8+ years of experience in Compliance, Compliance Operations, Risk Operations, internal audit, Regulatory Compliance or FinCrime prevention with a strong preference for experience within a global Fintech or other regulated financial company, including at least 3 years in a role with ownership of audits, regulatory deliverables or cross-functional programs.
Hands-on audit experience: you have either worked directly with external / regulatory auditors (preparing evidence, data sets and written responses) or performed internal audit yourself.
5+ years of experience in creating compliance processes and flows, and in leading cross-functional projects to completion.
Proven track record of successfully modernizing, enhancing, automating and documenting complex processes and workflows; hands-on experience with AI / LLM tools (e.g., Claude) and with data tools (Excel / Looker) is a strong advantage.
Comfortable translating operational needs into clear requirements and priorities for technical partners - experience working alongside Product, Data or R&D teams to define, test and roll out process changes or tools is an advantage.
Familiarity with card-scheme rules and programs (Visa / Mastercard registrations, high-risk merchant programs) - An advantage.
Written and verbal English communication skills, with the ability to articulate complex concepts clearly to diverse audiences - including formal written correspondence with auditors and card schemes, and drafting procedures# המשרה מיועדת לנשים ולגברים כאחד.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
8836074
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דיווח על תוכן לא הולם או מפלה
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סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
4 ימים
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking an Associate Director of Credit Underwriting & Operations to build and lead the credit function at Mesh. In this role, you will shape the future of corporate payments through data-driven insights, strong controls, and automation, and set the credit strategy for a diverse base of B2B customers, including global enterprises and publicly traded companies.
You will own the credit portfolio and credit outcomes end-to-end and manage Meshs partnership with its warehouse bank. This role requires deep credit expertise, fluency with data, and the ability to independently lead complex, cross-functional initiatives. You will work closely with cross-functional partners and C-level leadership, with the opportunity to influence strategy at the highest levels.
What Youll Do:
Build and lead Meshs credit function, owning the credit portfolio end-to-end, including setting and adjusting credit limits, monitoring trends, and driving proactive portfolio actions
Manage the partnership with Meshs warehouse bank, serving as the primary point of contact for portfolio reporting, diligence, and ongoing facility requirements
Design and refine underwriting and portfolio-risk strategies and scalable decisioning frameworks across lending products, industry segments, and customer profiles, using quantitative techniques, internal and external data, and financial analysis
Conduct forecasting, loss modeling, portfolio performance analysis, and due diligence for new programs and credit initiatives
Own credit policy, leading enhancements from design through execution and impact measurement
Build and improve operational credit workflows with Sales, Customer Success, Operations, Finance, and Compliance, driving control, automation, and efficiency as the business scales
Present portfolio insights, trends, and recommendations to C-level leadership to inform strategic decisions
Engage directly with customers, supporting diligence and onboarding for enterprise and global companies
Lead the evolution of Credit from a pure risk-minimization function into a driver of profitable growth and an incubator of new product initiatives
Requirements:
4+ years of commercial credit underwriting, ratings, or related functional experience, including 1+ years of credit operations experience
Experience building and managing a credit program, including risk appetite frameworks, credit policies, and forward-looking forecasts that leverage internal portfolio, macroeconomic, industry, and external data
Experience working with warehouse lenders, bank partners, or other credit funding partners is a strong plus
Knowledge of business credit risk trends and first-party and third-party fraud risks
Strong analytical skills and prior experience leveraging large and complex datasets to drive business decisions
Commercial card, B2B credit, and/or travel industry credit risk management is a plus
Hands-on experience in a fintech/startup environment
You combine creative and strategic thinking with operational excellence and sound judgment on complex, non-standard credit cases
Strong partnership and communication skills, with proven success working with sales, client management, product, and operations, and with stakeholders of varying business goals and technical knowledge
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8863057
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