Were looking for a Customer Service Team Lead to establish and operate the backbone of our service activities. This is a build-and-run position in a multidisciplinary defense technology environment-supporting deployed systems across multiple geographies and ensuring our customers missions never miss a beat.

Youll work directly with our end-users and customers, lead day-to-day service operations, and build the entire service infrastructure - from tools and processes to reporting and escalation frameworks. The ideal candidate combines very strong technical depth in hardware-software integrated systems with operational discipline and clear communication.

Key Responsibilities:
Build the Service Infrastructure: Develop and implement the systems, processes, and tools for service operations, including ticketing, knowledge bases, training materials, escalation paths, and performance metrics.
Operational Support Management: Oversee and orchestrate the resolution of customer inquiries, system issues, and post-deployment support, ensuring prompt, high-quality, and compliant delivery."
Global Mission Support: Manage and coordinate service for systems deployed across multiple regions, maintaining uptime, reliability, and customer confidence.
Cross-Functional Collaboration: Partner closely with Product Managers and Engineering to translate field feedback into actionable product improvements and feature enhancements.
Documentation & Compliance: Maintain precise service records, update system documentation, and ensure adherence customer standards.
Data & Reporting: Define and track key metrics and communicate results internally.
Scalability & Growth: Establish the foundation for future scaling, including structure, training materials, and operational frameworks.

we are looking to hire a Customer Onboarding Operator.
We are seeking a dedicated and customer-focused individual to join our team as a Customer Onboarding Operator.
In this role, you will play an important part in ensuring a smooth and efficient onboarding experience for our clients. Your responsibilities will include contacting clients, guiding them through the onboarding process, assisting with required documentation and verification steps, and supporting AML and quality control processes.
The ideal candidate is service-oriented, detail-focused, and able to communicate effectively while working in a fast-paced environment.
Responsibilities
Contact clients by phone to welcome them and guide them through the onboarding process.
Provide clear instructions regarding the documentation, forms, and procedures required to complete the onboarding process.
Assist clients in navigating our platform and address any questions or concerns they may have.
Ensure that all client information is accurately documented and updated in our internal systems.
Collaborate closely with the customer support team to identify and resolve potential issues or challenges during the onboarding process.
Maintain a high level of professionalism, patience, and empathy when interacting with clients, while adapting the support provided to their individual needs.
Handle escalated AML review queues.
Escalate positive and potential screening matches to the relevant MLROs.
Handle incoming tickets from Customer Support.
Perform routine quality control checks on the Client Verification teams.

As an Account Manager, you will have the exciting opportunity to help drive the growth and shape the future of emerging cloud technologies.
The ideal candidate will possess both a sales/account management and technical background that enables them to drive an engagement at the executive level as well as with software developers and IT architects.


Responsibilities:

Proactively initiate activities to generate value for our customers and increase engagement.

Serve as the primary customer contact during bid submission, pilot test, legal review, and procurement.

Keep records of customer interactions and provide quarterly projections,

maintain knowledge, context, and ownership of the customers you are responsible for and own communication with.

Build a pipeline of customers within selected verticals.

Leverage Engineering and Marketing resources, and provide input on current collateral materials and ideas on how to improve them.

Collect and summarize clients feedback to ensure our products & solutions are closely aligned with customer needs and requests.

Join us as a Customer Service Representative in our Haifa offices, where you'll build strong client relationships and provide exceptional service. You'll handle diverse client needs, manage tasks efficiently, and contribute to a supportive team environment. Your problem-solving skills and technological proficiency will be key to ensuring customer satisfaction and operational success.

What Will You Do
Build and maintain strong communication with clients, handling various situations.
Efficiently manage multiple tasks and prioritize effectively.
Solve problems independently and support clients.
Maintain organizational systems and processes.