We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

We Are more than a Professional Services firm, we are a community of people driven by impact. As a leading firm providing Audit, Tax, and Advisory services, and part of one of the worlds largest global networks, we work with the most influential organizations in the market, combining deep expertise, innovation, and advanced technology. We are guided by integrity, responsibility, and forward thinking in everything we do. Our people are at the center, with space to lead, grow, and build meaningful careers in a collaborative environment that connects personal success with real value for business and society. We are looking for a SAP Learning & Content Specialist (Freelance) The role focuses on reviewing and enhancing SAP training materials and professional content, adapting them to the local target audience, and creating a high-quality and effective learning experience. The position combines instructional expertise, strong content capabilities, and ongoing collaboration with stakeholders in Israel and abroad. Responsibilities
* Review training materials and professional content, evaluate them, and provide recommendations for improvement and adaptation.
* Analyze, refine, and improve learning content while adapting it to target audiences and local needs.
* Develop and update learning deliverables, including guides, presentations, and training materials as needed.
* Work closely with global stakeholders and internal teams to gather information, collect feedback, and continuously improve content.
* Manage and maintain content within learning systems and support the creation of learning paths.
* Participate in strategic learning projects and knowledge implementation initiatives across the organization.

Key Responsibilities
Conduct learning and performance needs analyses to identify knowledge, skill, and performance gaps, and recommend the most effective learning approach.
Partner with subject matter experts and business stakeholders to transform complex technical content into accurate, clear, and engaging learning experiences.
Design and develop scalable learning solutions, including curricula, digital learning modules, scripts, storyboards, assessments, simulations, videos, AI-powered practice experiences, and performance-support materials.
Lead learning projects from discovery through launch, including scope definition, project planning, timelines, stakeholder reviews, approvals, risk management, and coordination with developers, producers, designers, video editors, and external partners.
Define success measures and evaluate learning effectiveness through assessments, learner feedback, engagement data, behavioral indicators, and relevant business or performance outcomes.