דרושים » סטודנטים » Technical Support Specialist - Student Position

We're looking for a motivated student who wants to take their first step into the high-tech world - and not just anywhere, but at one of the fastest-growing cybersecurity companies out there, working on some of the most interesting challenges in the industry. This is an entry-level position with real room to grow: you'll get hands-on training, mentorship, and the chance to develop into a full Technical Support Engineer role over time.
Responsibilities:
Provide accurate and timely support via Slack, chat, or email to help troubleshoot and resolve customer issues.
Learn to diagnose technical problems and escalate complex issues to R&D or Product when needed.
Build strong relationships with customers and maintain a professional, supportive tone.
Help create and update support documentation, and log interactions in the support system.
Continuously build your technical skills through ongoing training and mentorship.

Required NOC - Student Position
As a Monitor Specialist, you will be responsible for:
Responding to events and various technical problems in real-time
Proactively identifying and mitigating potential issues before they become critical problems
Troubleshooting and investigating production issues in our services
Handling issues until resolution with Devops, DBA and R&D teams
Monitoring and liaising activities of the production environment, network, business transactions reports
Direct communication with worldwide partners.

For our Cyber Security solutions and attack mitigation business, we invite you to join the DP QA department responsible for high‑end enterprise security solutions. Our cutting‑edge security platforms simplify operations while ensuring resilience, efficiency, and SLA adherence.

In this role, you will take an active part in mastering our Next‑Generation Cyber Security products, with a strong emphasis on automation, quality engineering, and the adoption of AI‑driven testing methodologies.

You will work in an Agile Scrum environment within a dynamic, fast‑growing, and highly innovative team.

What will you do?
Planning, design, development, reporting, and analysis of manual and automation tests.
End‑to‑end testing of various DP features and components.
Building and maintaining automation frameworks for complex networking and security environments.
Utilizing AI‑powered tools to improve test coverage, defect detection, and root‑cause analysis.
Developing test insights using AI/ML models for anomaly detection and optimization of regression cycles.
Collaborating with development, QA, and data teams to integrate AI‑assisted automation into CI/CD pipelines.
Participating in Agile processes, contributing to test strategy and continuous quality improvement.

Responsibilities:
Develop automation infrastructure and end-to-end tests in Python
Develop automation tools in Python
Define, implement, execute and document test plans and test cases to cover product features.

For computer science / software engineering students who are available for at least 2.5 full working days.

We invite you to join application delivery controller (ADC) QA department. Alteon is next-generation application delivery controller (ADC) network load balancer that guarantees application. It provides advanced, end-to-end local and global load balancing capabilities for all Web, cloud and mobile-based applications
What will you do?
Develop automation infrastructure and end-to-end tests in Python
Develop automation tools in Python
Define, implement, execute and document test plans and test cases to cover product features