דרושים » מחשבים ורשתות » IT Technician

We are looking for an IT Support Specialist to provide Tier 1 and Tier 2 technical support for company employees during a temporary replacement period. The role includes hands-on support for the Tel Aviv office and remote support for employees across all company locations. The ideal candidate is service-oriented, technically strong, and experienced with both modern workplace technologies and SaaS environments.
Responsibilities
Provide Tier 1 and Tier 2 technical support for employees in the Tel Aviv office and remotely worldwide.
Troubleshoot and resolve hardware, software, networking, and access-related issues.
Support and maintain macOS and Windows operating systems.
Manage and support SaaS platforms and cloud-based workplace tools.
Assist employees with onboarding, offboarding, and device setup.
Configure and maintain laptops, peripherals, printers, and meeting room equipment.
Support and troubleshoot AI-based productivity and workplace tools.
Handle user account management, permissions, and security best practices.
Document technical issues, solutions, and internal IT procedures.
Collaborate with global teams and external vendors when needed.

We are looking for an experienced IT Support to join our IT team in Tel Aviv. In this role, you will help deliver a seamless technology experience across the organization while supporting and improving the systems, tools, and services that power our day-to-day operations.

This is a highly hands-on role that combines end-user support with ownership of endpoint management, SaaS administration, conference room technology, and IT operations. The ideal candidate is proactive, technically strong, and thrives in a fast-paced, high-growth environment.



What Youll Do

Provide technical support for hardware, software, endpoint, network, and SaaS-related issues across the organization.
Troubleshoot and support macOS and Windows devices, including provisioning, maintenance, upgrades, and lifecycle management.
manage endpoints using Jamf Pro, Intune, and other endpoint management solutions.
Support core SaaS platforms including Google Workspace, Slack, Zoom, Microsoft 365, and other business-critical applications.
Support identity and access management processes using Okta and related systems.
Maintain accurate asset inventory and ensure proper tracking of company hardware and software.
Support conference room technology, AV equipment, Zoom Rooms, and meeting spaces to ensure a seamless collaboration experience.
Collaborate with Security and IT teams to maintain endpoint compliance and support security initiatives.
Escalate complex technical issues when appropriate while maintaining ownership through resolution.
Work with external vendors and service providers to resolve technical issues and service disruptions.
Document processes, troubleshooting procedures, and internal knowledge base content.
Participate in IT projects and continuous improvement initiatives to enhance scalability, automation, and employee experience.

We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!

What you'll be doing?

Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, VPN, and various operating systems.
Leverage AI tools and assistants to streamline support workflows, automate routine tasks, and improve troubleshooting efficiency.
Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration. Expertly
Manage users and permissions in Active Directory, AZURE AD, G-suite, Terminal Services, and address hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
Write scripts to optimize automation across the organization.
Troubleshoot software applications and operating system issues for seamless IT operations.
Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved, and future recurring issues can be avoided and collaborate with other IT team members to escalate and resolve complex technical issues.
Create procedures and create new documentation for both technical and end-user roles.
Stay current with the ongoing expansion and development of the company - be aware of system information, changes, and updates.
Provide troubleshooting, diagnosing, and resolving issues while maximizing customer satisfaction.
Provide comprehensive support to our entire organization, both locally and remotely.
Collaborate with vendors to procure hardware and software solutions as needed.
Stay updated on industry trends and advancements to recommend improvements in IT systems.

We are looking for a hands-on IT Helpdesk Specialist to join our IT Infrastructure team. You and other Helpdesk team members will be the first point of contact for end-user support, resolving hardware and software issues, managing user accounts, and supporting endpoint deployments. The role is primarily based at our Tel Aviv headquarters and includes remote support for users in the US, Mexico, Asia, Jerusalem, and Beer Sheva.

Location: This is a full-time position based at our headquarters in Ramat Hachayal, Tel Aviv.

Responsibilities:
Provide Tier 1-2 technical support for ~1,200 corporate endpoints (Windows 10/11, Servers 2016-2022, laptops and desktops)
Manage user accounts, groups, and permissions in Active Directory
Support Microsoft 365 applications: Outlook, Teams, OneDrive, SharePoint, and related services
Assist with device enrollment, configuration, and troubleshooting via Microsoft Intune
Handle VPN client support (FortiGate) and basic network connectivity troubleshooting
Set up and configure workstations for new employees (onboarding)
Log, track, and resolve support tickets in the helpdesk ticketing system
Escalate complex issues to senior IT team members as appropriate
Support peripheral devices: printers, monitors, docking stations, mobile devices
Ability to plan, execute, and deliver IT projects alongside day-to-day support activities.

Required Data Center Technician II
About the job
We arn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind our powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.The AI and Infrastructure team is redefining whats possible. We empower customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity.
We're behind groundbreaking innovations, empowering the development of AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Cloud, Global Networking, Data Center operations, systems research, and much more.
Responsibilities
Deploy and operate new data center infrastructure across projects or functions.
Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with our security standards.
Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.

Were looking for a hands-on, service-minded IT Manager to support our growing global team. Youll be the go-to person for IT support, managing hardware and networks, onboarding new team members, and keeping our systems running smoothly.

This is a full-time role, and availability during U.S. working hours is required.

Reports To: CISO

In this role you will
Support system integrations and implementations.
Onboarding and onboarding employees: accounts, permissions, devices.
Purchase, configure, and maintain laptops and other hardware.
Manage network infrastructure (Wi-Fi, VPN, AV, access control).
Troubleshoot hardware, software, and connectivity issues.
Be the first point of contact for IT support requests (help desk) across the company.
Maintain accurate device and asset records (naming conventions, tagging, lifecycle status) across MDM and asset management platforms.
Manage endpoint security tooling (EDR), ensuring full fleet coverage.
Own projects end-to-end, including documentation and handoff.
Coordinate with external vendors on scheduling, cost, and delivery for hardware/infrastructure work.
Follow safe change-management practices for infrastructure and system changes.
Recognize urgent, work-blocking issues and respond with appropriate urgency (call, in-person, or async) based on impact.

The Executive Support IT Engineer will provide white-glove, high-touch technical support to senior leadership, including C-level executives. This role requires a polished professional with exceptional technical expertise, discretion, and the ability to thrive in high-pressure environments with little to no direction. The engineer will serve as the primary point of contact for executive technology needs, ensuring seamless productivity, communication, and security across devices, applications, and collaboration platforms.

Note: Due to the nature of this role, there will be moments where a traditional work week or hours will not apply. We will always strive to achieve meaningful work/life balance, but that will be dictated by the needs of the given moment. A flexible schedule and the ability to travel is a necessity.

Youre welcome to work in our office in Tel Aviv.


Your responsibilities will include:

Deliver personalized IT support for executives including; but not limited to; troubleshooting, system setup, and proactive maintenance for laptops, mobile devices, AV systems, and collaboration tools.

Provide rapid response to critical technical issues impacting executives, ensuring minimal disruption to business operations.

Support executive meetings and events, including video conferencing, telepresence, and boardroom AV technology.

Maintain and configure executive devices (Windows, macOS, iOS, Android), ensuring compliance with corporate IT policies and security standards.

Partner closely with IT leadership, security teams, and external vendors to escalate and resolve complex issues efficiently.

Develop executive-friendly documentation and quick reference guides for common workflows and tools.

Anticipate technology needs and proactively recommend improvements to enhance executive productivity.

Support executive travel by ensuring mobile, remote connectivity and collaboration tools function securely worldwide.

Handle sensitive and confidential information with the highest degree of professionalism and discretion.

Required Data Center Technician III
About the job
We arn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind our powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like our Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
Responsibilities
Deploy and operate new data center infrastructure across teams.
Report issues and follow data center procedures to troubleshoot and diagnose somewhat complex issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
Maintain the security and integrity of data, track various forms of media to check for non-standard data security issues (e.g., data was not properly erased) handled in accordance with our security standards.
Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, within one or more teams.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with multiple solutions, independently.

Were looking for an L2 IT Technician with Project Management experience to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer with a focus on IT Projects and relevant activities. This role aims to provide not only support in troubleshooting of high-performance server hardware, including GPU clusters, but also implementations of additional infrastructure components on production sites.

Apart from being involved in resolution of complex hardware incidents, proactive handling of L1/L2 support via the ticketing system, you will work in collaboration with the Technical Project Manager. This role expects from candidates to have advanced technical experience in pair with some project management experience allowing to move the projects further, identify specific risks, participate in implementation with support of 3rd parties.

Your responsibilities will include
Solve hardware related issues with servers, involving in-depth advanced level troubleshooting

Report to hardware problem management, execute workarounds and solutions

Solve proactively L1/L2 tasks through ticket system

Update new processes and documentation for IT hardware team

Collaborate with Technical Project Manager on current projects

Participate in technical projects implementations

Oversee 3rd party contractor activities during project implementations

Basic level of network tasks, troubleshooting and support

In this role, you will provide technical support to customers, troubleshoot networking and communication solutions, and collaborate with Engineering and Product Management to resolve technical issues efficiently.

You will also deliver professional services and support customers both remotely and on-site.

This is a full-time position with the option of working from home one day a week.

Location: Tel Aviv office Ramat-Hachayal.

Key Responsibilities
Serve as the primary technical contact for assigned customer support cases via phone, email, and web.
Troubleshoot and resolve network configuration issues, equipment faults, and product-related problems.
Analyse customer network environments to identify root causes and recommend effective solutions.
Collaborate with Engineering, Product Management, and Tier-3 Support teams to resolve complex technical issues.
Deliver Professional Services, including product implementation, configuration, technical trainings, technical consulting, etc
Provide on-site installation, troubleshooting, and technical support when required.
Maintain high levels of customer satisfaction by delivering timely, professional, and effective technical support.