We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

We are seeking a motivated and tech-savvy Technical Support & Integrations Engineer to join our team. In this role, you will play a key part in supporting our MVP customers and internal field departments. You will bridge the gap between field operations, strategic clients, and our internal technical teams, collaborating closely with R&D and Product to handle technical escalations, assist with integration projects, and help optimize our support workflows.

This is a fantastic opportunity for someone looking to grow their technical depth in integrations and scale with a fast-growing team.

What Youll Be Doing:

Integration Support & Troubleshooting: Assist in managing the integration lifecycle. Help connect, implement, and troubleshoot data flows between our core platform and external SIEM/SOAR solutions to meet the needs of strategic clients.
Escalation Management: Collaborate with field departments and Customer Success teams to resolve technical issues, providing responsive, high-touch guidance to our MVP customers.
Ticket & Workflow Management: Manage and resolve incoming technical tickets efficiently using Zendesk (agent level), ensuring accurate documentation, tracking, and adherence to SLAs.
Technical Troubleshooting: Investigate and diagnose system behavior by analyzing logs, metrics, and performance data to identify root causes for complex deployments.
Field Tooling & Workarounds: Utilize, maintain, and help optimize internal scripts, documentation, and utilities to facilitate quick workarounds for the field team.

our company  is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer data Platform (CDP). Our work happens in the fast lane as we bring AI-powered, data -driven solutions to a quickly evolving industry. Our team at our company is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions-oriented individual who is ready to put your career in drive, our company is the place for you! We are looking for a talented Technical Support Specialist (Tier 1) to step into a foundational role with opportunities for advancement to Tier 2, team lead, Technical Support Engineer, or specialized technical roles based on performance and interest. Beyond ticket resolution, you will be empowered to act as a crucial liaison between our customers and engineering teams, identifying trends and contributing directly to product improvements, knowledge base development, and operational initiatives. You'll gain invaluable experience with cutting-edge SaaS technologies at a high-growth startup. We are seeking a highly autonomous and experienced learner who thrives on tackling new challenges, proactively expanding their technical expertise, and consistently delivering a superior customer-centered experience within a fast-paced environment. This position is based in Israel (Jerusalem or Tel-Aviv) and reports to the Manager of Technical Support in the US.

What you will be responsible for:

* Provide high quality customer support to our customers
* Demonstrate exemplary customer service skills via inbound/outbound phone, email, and internal chats
* Troubleshoot, manage, and resolve technical issue tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing salesforce and Atlassian
* Triage, prioritize, and drive open cases in the US queue during Israel working hours
* Manage high-pressure critical alerts and outages
* Collaborate with US teams and Israel Support Engineers to solve technical product issues while keeping in constant communication with the customer
* Resolve complex technical escalations, and drive process improvements with leads to reduce global escalation rates and friction
* Architect advanced internal resources and documentation for systemic issue resolution
* Demonstrate a can do attitude to solve as many issues at your resolution level
* Performing a variety of additional technical tasks on our customers accounts

Why you should join us:

* An awesome global team of forward-thinking, innovative go-getters.
* A front-row seat to the strategic decisions shaping the company at a pivotal moment.
* Direct partnership with the C Level leadership team - exposure, ownership, and visibility from day one.
* Learning and growth opportunities within a fast-paced tech startup environment. As a part of our team, your success in this role is crucial to our company's growth, and we are committed to supporting you.

We are looking for a talented Technical Support Specialist (Tier 1) to step into a foundational role with opportunities for advancement to Tier 2, Team Lead, Technical Support Engineer, or specialized technical roles based on performance and interest. Beyond ticket resolution, you will be empowered to act as a crucial liaison between our customers and engineering teams, identifying trends and contributing directly to product improvements, knowledge base development, and operational initiatives. You'll gain invaluable experience with cutting-edge SaaS technologies at a high-growth startup.
We are seeking a highly autonomous and experienced learner who thrives on tackling new challenges, proactively expanding their technical expertise, and consistently delivering a superior customer-centered experience within a fast-paced environment.
This position is based in Israel (Jerusalem or Tel-Aviv) and reports to the Manager of Technical Support in the US.
What you will be responsible for
Provide high quality customer support to our customers
Demonstrate exemplary customer service skills via inbound/outbound phone, email, and internal chats
Troubleshoot, manage, and resolve technical issue tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing Salesforce and Atlassian
Triage, prioritize, and drive open cases in the US queue during Israel working hours
Manage high-pressure critical alerts and outages
Collaborate with US teams and Israel support engineers to solve technical product issues while keeping in constant communication with the customer
Resolve complex technical escalations, and drive process improvements with leads to reduce global escalation rates and friction
Architect advanced internal resources and documentation for systemic issue resolution
Demonstrate a can do attitude to solve as many issues at your resolution level
Performing a variety of additional technical tasks on our customers accounts.

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities :
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

The team oversees customer support for our Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the companys products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.

Responsibilities
Onboard and off-board clients for our Data Derivatives products and services
Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
Provide timely and accurate response to all client inquiries
Provide support for any file delivery failures
Escalate issues with internal groups to resolve issues with urgency, when applicable
Maintain strong relationships with clients and internal teams
Ensure up-to-date documentation of policies, procedures and work processes periodically

As a Customer Support Specialist, you will play a vital role in ensuring our customers succeed with innovative products and services:



Serve as the primary point of contact for customers, managing inquiries via chat, email, WhatsApp, and phone.
Guide customers through the onboarding process and empower them to use products effectively.
Proactively engage with customers to identify their needs, resolve issues, and ensure their satisfaction.
Identify upselling opportunities and recommend tailored solutions to enhance customer value.
Collaborate closely with Product teams to ensure efficient resolution of customer issues.
Continuously monitor customer feedback and satisfaction metrics, contributing to ongoing improvements.

We are looking for a Hebrew Speaking Outbound Support & Compliance Specialist to join our team. This role is focused purely on customer service and operations, with a strong emphasis on proactive phone support and compliance/KYC processes.
The ideal candidate must be comfortable handling a high volume of outbound calls, working closely with credit card companies, and driving issues to resolution. To support your workflow, you will be equipped with advanced AI tools (such as automated dialers), but the core of the role relies on your human touch, communication skills, and personal initiative.
You will:
Manage heavy phone support, focusing on proactive outbound calls to customers and partners regarding compliance, KYC, and operational needs.
Work closely and daily with credit card companies to handle operational, onboarding, and service inquiries.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.

Were looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of our Professional Services team.
This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.
Job Description:
Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance
Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues
Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product
Following standard procedures for proper escalation of critical or unresolved issues,

We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with us at scale.


What Youll Do
Troubleshoot and resolve technical issues for our customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.